Personalized financial advice offered in a
comfortable and energy-efficient new design at Marine Gateway
development
New comfortable @TD_Canada branch in
#Vancouver at Marine & #Cambie is clean, green and ready to
serve #marinegateway www.td.com/Mediaroom (Tweet this)
VANCOUVER, Jan. 23, 2016 /CNW/ - TD opened a new concept
branch in Vancouver's Marpole
community that marries environmental sustainability and legendary
customer service in a uniquely inviting space. The branch, located
at 446 SW Marine Drive (Marine Drive and Cambie) in Vancouver, is conveniently located in the new
Marine Gateway complex which is near the Canada Line Marine Drive
Skytrain station.
"Everyone that comes into the new branch says it looks different
from traditional bank branches," said Shirley Chan, Branch Manager. "That's because
the Marine Gateway branch is designed to make customers feel
comfortable and to be sustainable and energy efficient."
The energy efficient branch space can be quickly reorganized to
accommodate the growing needs of the local customer base; whether
that means adding more rooms for customers to meet with financial
experts, or additional teller space to cut down on wait times.
More comfort, convenience and sustainable attributes
include:
- The inviting, open concept feel encourages collaboration
and conversation so our customers can get the meaningful,
personalized advice they need. Customers entering the branch are
treated to a mural of Hudson Street circa 1910.
- Energy-efficient design helps reduce the branches
environmental footprint and reinforce our commitment to the
environment.
- The customer lounge offers a comfortable space to gather
or wait for an appointment with access to a beverage station and
docks for charging mobile devices.
- Digital displays throughout the branch offer customers
access to current information, advice and tips to help manage their
finances while they wait to see a customer service
representative.
- Sustainable interior elements like responsibly sourced
wood finishes, recycled materials and low-energy
lighting.
- A flexible, scalable design means everything – including
the walls, fixtures and wickets – is movable. This flexibility
allows the branch to easily grow and adapt along with the needs of
the community in as little as three days.
The branch is also designed to be a full-service advice centre
with 11 employees to meet all its customer's financial needs in
four different languages.
As part of TD 's extended hours, the branch is open 8:00 am to 6:00 pm, Monday through Wednesday;
8:00 am to 8:00 pm Thursday and
Friday; 8:00 a.m. to 4:00 p.m. on
Saturday; and 11:00 am to 4 pm on
Sunday. The new branch is wheelchair accessible and features
a full-service envelope-free Green Machine ATM.
About TD Canada Trust
TD Canada Trust offers personal and business banking to more
than 11.5 million customers. We provide a wide range of products
and services from chequing and savings accounts, to credit cards,
mortgages and business banking, to credit protection and travel
medical insurance, as well as advice on managing everyday finances.
TD Canada Trust makes banking comfortable with award-winning
service and convenience through 24/7 mobile, internet, telephone
and ATM banking, as well as in over 1,100 branches, with convenient
hours to serve customers better. For more information, please
visit: www.tdcanadatrust.com. TD Canada Trust is the Canadian
retail bank of TD Bank Group, the sixth largest bank in
North America.
SOURCE TD Bank Group