New Research Reveals Misalignment Across
Organizations and Three Months Each Year of Employee Time Wasted as
a Result of the Complex Nature of Modern Work
Wrike, the most powerful work management platform, today
released new findings that uncover the human cost of work
complexities brought about by the Digital Era, which has caused a
proliferation of synchronous applications and unstructured work.
According to the research report commissioned by Wrike, “Dark
Matter of Work: The Hidden Cost of Work Complexities,” knowledge
workers spend 89 working days a year and five days of personal time
on wasted work or work that isn’t accounted for, including
duplicate work, unproductive meetings, and information tracking.
Nearly 80% of knowledge workers surveyed said they work at cross
purposes with colleagues because they have been given tasks that
contradict one another, understand instructions differently, or
don’t have access to the same information and reach different
conclusions.
This work not only creates friction between employees but also a
disconnect between leadership and employees, with 57% of knowledge
workers stating that their employers don’t understand how hard they
work and 68% stating that it’s cost them a promotion. Wrike
describes this lack of visibility as the “Dark Matter of Work,” a
term coined by Wrike Founder Andrew Filev to describe the vast
amount of work that isn’t captured, tracked, or measured against
goals because it takes place in synchronous applications and
unstructured ways. It has resulted in a level of stress that has a
significant impact on productivity and employee retention.
“Organizations have undergone many positive changes in the past
few years, adapting quickly to a digital-first mindset, but at what
cost,” asks Andrew Filev, Senior Vice President and Wrike General
Manager, Citrix. “We’ve seen workers leaving employers in droves
for numerous reasons, one of which is just now coming to light. The
Dark Matter of Work flies under the radar, but the gravitational
force of it is taking a toll on the workforce. It impacts employee
productivity and happiness and costs organizations millions of
dollars in wasted time, delayed or canceled projects, and employee
churn. As business leaders strategize for a turbulent market ahead,
I urge them to consider the cost of work complexities and
understand how those can be resolved for greater efficiency.”
To shed light on work complexities and calculate the cost to
employees and organizations, Wrike surveyed 2,800 business leaders
and knowledge workers. The results uncovered low visibility into
work due to application sprawl, as well as high stress levels, lack
of recognition where deserved, and the loss of talent.
The Digital Era created a new level of work complexities that
have been exacerbated over the past few years. The increase in
applications and data, along with the fast pace required to
survive, has created a black hole of work that exists in
synchronous tools and unstructured work, such as instant message
threads and video calls, as well as the gaps between systems and
applications that aren’t integrated. Without a single work platform
that is powerful and versatile enough to track, manage, action, and
align all work to goals across an organization, there exists a
threateningly low level of visibility amongst knowledge workers and
leaders. Just as CERN, the European Organization for Nuclear
Research, identified Dark Matter as the “invisible” content that
makes up 95% of the mass of the universe, the same can be said
about work today. Wrike research found that half of all work is not
visible to key stakeholders, with knowledge workers saying there is
even less visibility into work than business leaders believe,
causing friction and productivity issues across the
organization.
Wrike’s survey uncovered data that supports the existence of the
Dark Matter of Work and the very real cost it has on the workforce,
including:
- Knowledge workers say they use 14 applications every day.
- Knowledge workers send and receive 295 work-related messages on
average each day.
- Knowledge workers spend 18 working days a year in meetings.
- 71% said too many of the meetings they attend aren’t productive
because they’re going over topics already discussed and agreed
on.
- 78% said too many of the meetings they attend could be easily
replaced with an email.
- 70% of knowledge workers feel stressed juggling multiple tasks,
systems, and applications.
- Business leaders say they can only integrate 51% of their
applications.
- 60% of knowledge workers are stressed because their job is
eating into their personal life.
- On average, knowledge workers spend five days a year of their
own time compensating for the Dark Matter of Work.
- While business leaders believe they have visibility into 54% of
the work taking place, knowledge workers believe that number is
even lower at 45%.
- 54% of knowledge workers are frustrated because they have
completed work only to find out someone else has also completed the
task.
- 66% of business leaders say it’s very hard or impossible to
tell when employees are over-working unless they say it
directly.
- 75% of knowledge workers say their employer encourages them to
look out for their work-life balance but isn’t reducing
workload.
- At least 22% of knowledge workers are so frustrated by issues,
such as repeating work, that it makes them want to quit their
jobs.
- 85% of knowledge workers have suffered from or seen a colleague
suffer from burnout.
- Employee churn cost organizations surveyed $427,000 on
average.
- 94% of knowledge workers say that a single source of truth for
information would reduce stress in their teams.
- 86% of enterprises are planning to invest in tools, such as
artificial intelligence and workflow automation, to create a single
source of truth for work in their enterprise.
“The disconnect between leaders and employees stemming from the
Dark Matter of Work not only causes a rift in actions and business
objectives, it breeds a culture of discontent,” says Alexey
Korotich, VP of Product, Wrike. “Our mission is to free everyone
from the work complexities of today and tomorrow so, together, they
can collaborate, create, and exceed every day. We do this by
bringing all forms of work into a single source of truth, so
leaders have full visibility and employees are recognized for their
contributions. In order to succeed in the coming years,
organizations must seek out a powerful work management solution
now. It’s the only way to enable teams to truly work as one.”
For full access to the findings of the “Dark Matter of Work: The
Hidden Cost of Work Complexities” report, visit:
https://www.wrike.com/lp/ebook-dark-matter-of-work-report/.
For more information on the financial cost of work complexities,
visit:
https://www.wrike.com/newsroom/dark-matter-of-work-financial-cost-of-work-complexities/.
Methodology:
Our research was conducted by Sapio Research, who surveyed 804
business function leaders and 2,003 knowledge workers in IT,
marketing, or project management functions, or creative, marketing,
PR and advertising agencies, or professional services firms in the
U.S. and U.K. In both cases, we targeted individuals employed by
companies with more than 1,000 employees. The online surveys were
conducted from March to April 2022. Financial costs were calculated
based on business units with 3,200 employees on average.
In both surveys, three-quarters of respondents worked in or led
the relevant functions in large organizations across a variety of
verticals. The other quarter specifically worked in or led the
relevant agencies or firms.
For Citrix Investors
This release contains forward-looking statements which are made
pursuant to the safe harbor provisions of Section 27A of the
Securities Act of 1933 and of Section 21E of the Securities
Exchange Act of 1934. The forward-looking statements in this
release do not constitute guarantees of future performance. Those
statements involve a number of factors that could cause actual
results to differ materially, including risks associated with the
impact of the global economy and uncertainty in the IT spending
environment, revenue growth and recognition of revenue, products
and services, their development and distribution, product demand
and pipeline, economic and competitive factors, the Company's key
strategic relationships, acquisition and related integration risks
as well as other risks detailed in the Company's filings with the
Securities and Exchange Commission. Citrix assumes no obligation to
update any forward-looking information contained in this press
release or with respect to the announcements described herein. The
development, release and timing of any features or functionality
described for our products remains at our sole discretion and is
subject to change without notice or consultation. The information
provided is for informational purposes only and is not a
commitment, promise or legal obligation to deliver any material,
code or functionality and should not be relied upon in making
purchasing decisions or incorporated into any contract.
About Wrike
Wrike, a Citrix company, is the most intelligent, versatile work
management platform for the enterprise. It can be easily configured
for any team and any use case to transform how work gets done.
Wrike’s feature-rich platform puts teams in control of their
digital workflows, enabling them to focus on the most important
work, maximize potential, and accelerate business growth. Customers
like Estée Lauder, Hootsuite, Nielsen, Ogilvy, Siemens, and Tiffany
& Co. depend on Wrike to help teams plan, manage, and complete
work at scale. Wrike is headquartered in Fort Lauderdale, Florida.
For more information, visit: www.wrike.com.
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version on businesswire.com: https://www.businesswire.com/news/home/20220629005629/en/
Media Contact Rory Schaff Senior Manager, Corporate
Communications rory.schaff@team.wrike.com
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