SAN FRANCISCO, Sept. 30, 2016 /PRNewswire/ --
WHAT: Helpshift, the pioneers of in-app mobile customer
service will be at Dreamforce 2016 to share their vision on the
future of customer service in an era of live chat, big data and
changing consumer behavior. Tushar Makhija, Vice President of
Business Development, will be speaking at Developer Theater in
Moscone West on October 4th at
2:30pm about how Helpshift's
proactive customer care solution improves customer experience for
businesses large and small. Also, Makhija will discuss how
businesses can fully integrate Helpshift into the Salesforce
Service Cloud.
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WHY: In the age of mobile apps and connected devices,
companies should consider shifting away from traditional service
channels (email, phone) to native chat and self-service channels
that users prefer. Helpshift is deployed on over 2+
billion mobile devices worldwide and knows this firsthand.
The Company has experience in working with very large scale
mobile application providers like Supercell, Microsoft, Honeywell
and Western Union to improve their in-app experience through
self-service FAQs, messaging, in-app surveys and more to reduce
tickets and customer churn. Visit Helpshift's booth or Developer
Theater, as stated above, to learn how proactive support is
valuable for any company with a Mobile App or connected
devices.
WHERE: Helpshift will exhibit in Moscone West from
October 4th -7th at Booth 17 in
the Developer Forest. Additionally, Tushar Makhija, Vice President of Business
Development, session will lead a Dreamforce 2016 session on
Tuesday October 4th, 2:30-3pm in Moscone West, Developer Theater.
Here's a link to learn more: goo.gl/M4InVv
WHO:
- Tushar Makhija, Vice President
of Business Development and Helpshift's First Employee
- Kevin Grant, Chief Revenue
Officer
- Abinash Tripathy, CEO and
co-founder (Available for pre- and post-event interviews via
phone.)
MEDIA OPPORTUNITIES:
- Briefings with Helpshift executives, including Tushar Makhija, on presentation topic(s)
- Speak privately with Helpshift executives regarding big
upcoming announcements
- Get an intimate peek into the changing customer support
industry from the company who was first to think of the importance
of mobile in-app care.
- If unable to make it to Dreamforce 2016, pre-and
post-interviews are available
WHAT IS HELPSHIFT?
Helpshift is the company revolutionizing the customer support
experience everywhere. Through an intuitive user interface,
Helpshift makes it easy for businesses large and small to
proactively support and engage their customers. Their support
platform includes native functionality such as in-app FAQ's, in-app
chat, a full CRM ticketing system, in-app campaigns, and in-app
surveys, making it easy for companies to provide a best in class
customer support experience on any device. Companies such as
Microsoft, Virgin Mobile, Zynga, Shyp, Flipboard, SuperShuttle,
Wordpress, Nickelodeon, and thousands of other industry leading
brands, startups, and developers use the Helpshift platform to
provide in-app support. Helpshift is installed on more than 2+
billion devices worldwide, and serves 300+ million mobile customers
monthly. To date, Helpshift has raised $36.2
million and is backed by Intel Capital, Nexus Venture
Partners, Salesforce Ventures, True Ventures, and Visionnaire
Ventures. To learn more about Helpshift, visit
https://www.helpshift.com and follow @helpshift on Twitter.
HASHTAGS: #DF16, #Helpshift, #CareEverywhere
Press Contacts:
Nicole Rodrigues
NRPR Group
650-815-5069
nicole@nrprgroup.com
Tiffany Woo
NRPR Group
310-955-7009
tiffany@nrprgroup.com
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SOURCE Helpshift