CHICAGO, Dec. 22, 2014 /PRNewswire/ -- The first
Grid℠ report for social collaboration software, announced today by
business software review site G2 Crowd, ranks 14 products to help
purchasers in their selections.
Photo - http://photos.prnewswire.com/prnh/20141222/165901
The Winter 2015 report is based on more than 325 reviews from
business professionals.
The Grid℠, which is created from G2 Crowd's software review
engine, factors in customer satisfaction reported by users and
vendor market presence determined from social and public data to
rank products.
Social collaboration software provides a private social platform
for employees to connect and collaborate with others at a team or
enterprise level. The software gives employees the ability to
discover and connect with other co-workers, manage tasks and
assignments, instant message, form teams, and collaborate on
documents with others at the company. The software may offer or
integrate with third-party tools to provide functionality for
project management, phone or video communication, and file
sharing.
To qualify as a Leader, a product must receive a high customer
satisfaction score and have substantial market presence. Chatter,
Lync, VMware Socialcast and Podio were named Leaders. High
Performers have high customer satisfaction scores with a smaller
market presence than Leaders. Wrike, Slack, Flowdock, Central
Desktop and Confluence were named High Performers. Chatter earned
the highest overall customer satisfaction score.
Across all social collaboration tools, reviewers reported the
product they use meets their requirements at an average rate of
82%, and on average reviewers said they were 80% likely to
recommend the product they use.
Some highlights from the social collaboration platform reviews
on G2 Crowd:
"Salesforce broke new ground with [Chatter], and truly offers
some awesome features that allow socializing in a brand new way
around business processes. The integration with e-mail is
especially useful. The file sharing capabilities that come along
with it are also quite robust and effective."
- David
Wright, Developer at Siemens
"[Lync] is an easy, highly effective communication tool that
makes inter-office communication much easier and efficient. I use
it daily to communicate with people of all levels, whether it be to
check in with my project manager to get clarity on next steps of
our analysis or to coordinate happy hour plans with fellow
colleagues."
- Hallie Hastings, Valuation Analyst at Duff
& Phelps
"[VMware] Socialcast has an easy, familiar and intuitive
interface - our 700+ employees had little trouble adapting to the
system with only a basic introduction."
- Charles
Williamson, Marketing Executive at Landmark Bank
"Podio provides a platform where collaboration with
colleagues is easy and efficient...We worked with individuals from
all backgrounds and they were all able to pick up the platform with
ease. The deliverables area really helped us keep focused on
archiving the key steps in creating the end goals, and everyone
felt involved."
- Matt Hudson, Web Development Coordinator
at Teesside University
"Slack is intuitive and sleek and they have one the most
front footed [development] teams ever who respond VERY fast to
feedback and product improvement ideas."
- Andrzej
Moyseowicz, Innovation Partner and Founder at freemavens
"I love that Wrike integrates with all my devices, with a
variety of [communication] methods ...allowing me to constantly
stay up-to-date on open and completed projects. I can assign tasks
on the go with a quick email, using Wrike's intuitive short-code
system, including images or email attachments."
- Joshua Van
Horsen, Marketing Manager at Drury Hotels
"Flowdock is an easy way to communicate with my colleagues.
Whether it be to get a company-wide message across or simply
privately message a specific individual without having to make
multiple emails."
- Vincent Ladisa, Office Administrator at
SteelBrick
"The support that Central Desktop provides is great. Our
staff has been impressed with the service and power that is
available through the system. The users...find it easy to use and
really love the convenience of versioning and keeping email threads
all in one place."
- Michael Mury, Program Manager and
Managing Editor, American Chemical Society
"Confluence is able to handle things like tagging users,
awesome formatting with an easy syntax, and can be used to hold
documents of many different types. The interface is relatively easy
to use and read."
- Dane Hillard, Web Application Developer
at ITHAKA
Of the more than 75 software vendors listed in G2 Crowd's social
collaboration platform category, the 14 ranked products each
received 10 or more ratings to qualify for inclusion on the
Grid℠.
Satisfaction rankings are generated from the user reviews, and
market presence is calculated from vendor size, market share, and
social impact. Based on a combination of these scores, each
software solution is categorized as a Leader, High Performer,
Contender, or Niche.
Premium research access can be purchased on the site for
$599. This offers the original data
for filtering and weighting, as well as individual profiles of each
platform with the most helpful positive and negative social
collaboration software reviews, detailed company information, user
satisfaction ratings, feature scores and customer metrics. Future
refreshes of the Grid℠ will provide updated rankings based on the
latest reviews and social data.
Be sure to check out the new Grid℠ for the best social
collaboration tools and subscribe to the premium research.
About G2 Crowd, Inc.
G2 Crowd is a leading business software review platform that
leverages its more than 20,000 user reviews to drive better
purchasing decisions. Technology buyers, investors, and analysts
use the site to compare and select the best software based on peer
reviews and synthesized social data. Co-founded by the founder and
former executives from SaaS leader BigMachines and backed by more
than $4.5 million in capital, G2
Crowd aims to bring authenticity and transparency to business
technology research. For more information, go to G2Crowd.com.
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SOURCE G2 Crowd