MILWAUKEE, Dec. 19, 2017 /PRNewswire/ -- For the third
consecutive year, the Equipment Dealers Association (EDA) awarded
its Gold Level Award to Briggs & Stratton Corporation for its
Ferris commercial mower products.
"Dealers recognized Ferris with exceptional ratings in all
categories and we will continue to incorporate their feedback into
our product offerings moving forward," said Dan Roche, Marketing Director – Commercial
Products. "Commercial landscapers have come to expect high quality,
innovative mowers, parts and dealer support from Ferris. We are
committed to providing performance, productivity and
durability."
This year, 2,371 dealers participated in EDA's detailed
dealer-manufacturer relations survey. Annually, dealers are asked
to rate manufacturers on a scale of one to seven, one being
extremely dissatisfied and seven being extremely satisfied. Some of
the key categories dealers were asked to score were: product
quality, parts availability, product technical support,
manufacturer response to dealer needs/concerns, warranty payments,
product availability, marketing and advertisement, support and
return privileges and overall satisfaction.
"We are really excited to see dealers take note of Ferris'
ongoing dedication to enhancing its dealer support," said
Roche.
EDA members noted improvement in Ferris' warranty procedures and
say they're satisfied with warranty payments. The increase in
satisfaction comes after Ferris introduced a flexible limited
warranty1 for all commercial riding mowers. In the first
two years, Ferris riding mowers have an unlimited hour warranty.
After two years, the mower has a 500 hour or four-year warranty,
whichever comes first. Ferris walk behind mowers have an unlimited
hour warranty1 for the first two years.
Additionally, respondents indicated they were more satisfied
with the level of product technical support than they were in 2016.
Ferris is committed to supporting product technical questions 24/7.
Through an interactive customer support portal, technical questions
and requests for product tech support are efficiently managed.
Finally, dealers noted the high quality of Ferris mowers, saying
they are more than satisfied with the performance and built-to-last
construction in the parts quality category. Ferris prides itself on
stands behind providing industry-leading innovation in its
commercial mower lineup. The industry's first multi-patented
suspension system provides maximum operator comfort and allows the
deck to quickly adjust to tough terrain, ensuring a quality cut is
achieved with every mow.
Ferris dealers have access to an interactive support page for
24/7 help. Visit ferrismowers.com then click on the "Dealer
Locator" tab. Commercial landscapers interested in becoming a
Ferris dealer can find more information by visiting
ferrismowers.com, then clicking on the "Support" and "Become a
Dealer" tabs.
About Briggs & Stratton Corporation:
Briggs &
Stratton Corporation (NYSE: BGG), headquartered in Milwaukee, Wisconsin, is focused on providing
power to get work done and make people's lives better. Briggs &
Stratton is the world's largest producer of gasoline engines for
outdoor power equipment, and is a leading designer, manufacturer
and marketer of power generation, pressure washer, lawn and garden,
turf care and job site products through its Briggs &
Stratton®, Simplicity®, Snapper®,
Ferris®, Vanguard™, Allmand®, Billy
Goat®, Murray®, Branco® and
Victa® brands. Briggs & Stratton products are
designed, manufactured, marketed and serviced in over 100 countries
on six continents. For additional information, please visit
www.basco.com and www.briggsandstratton.com.
1See dealer for warranty details.
View original content with
multimedia:http://www.prnewswire.com/news-releases/equipment-dealers-association-honors-ferris-with-gold-level-award-for-third-straight-year-300572886.html
SOURCE Briggs & Stratton Corporation