CELEBRATION, Fla., March 30, 2017 /PRNewswire/ -- Disney
Institute will be hosting its Customer Experience Summit at Walt
Disney World® Resort. For decades, Disney has strived
for excellence in the art of customer service, ensuring the guest
is at the heart of everything. This one-of-a kind event will give
participants a peek behind the unique brand of Disney magic and
help transform the way they think about their own customer
experience.
The Customer Experience Summit will take place at Disney's Grand
Floridian Resort & Spa from May 23-26,
2017. The multi-day summit is a fully immersive learning
event that will offer attendees a first-hand look at Disney
business insights and best practices in leadership, service and
employee engagement. Given this critical customer experience
framework, guests will be inspired and enabled to adapt it to their
own role or organization.
Disney senior executives will share real-world examples of how
they bring the Disney approach to life every day. The Summit
keynote speakers include:
- George A. Kalogridis,
president of Walt Disney World Resort
- Rachel Hutter, vice
president of worldwide safety and health, Walt Disney Parks and Resorts
- Paul Richardson, senior
vice president of human resources, ESPN
- Beth Scott, vice
president of food and beverage experience planning &
integration, Walt Disney Parks and
Resorts
"Building on the success of our inaugural CX Summit last year, I
am excited to host our next event for participants to learn key
insights from Disney executives on how Disney Parks consistently
exceeds Guest expectations," said Jeff
James, vice president and general manager of Disney
Institute. "This year's summit will include even more
learning experiences with Disney executives from our parks and
resorts operation teams."
The Summit will also offer guests exclusive field experiences
throughout the Walt Disney World Resort theme parks, where they
will observe a world-renowned customer experience environment in
action. Participants will get a chance to see the operation through
the eyes of a Cast Member to enhance their perspective on service
delivery. During these special experiences guests will:
- Be immersed in the underground world beneath Magic
Kingdom® Park to experience the supportive environment
that enables Cast Members to serve their guests.
- Gain insider knowledge of unique products and services that
cast provide to guests and experience several of Disney's most
renowned attractions.
- Discover how the guest experience has evolved through customer
touchpoints during an enchanting visit to Be Our Guest Restaurant
in Fantasyland at Magic Kingdom® Park.
- Adventure behind the scenes at Disney's Animal
Kingdom® Theme Park to learn how systems can help to
ensure the consistent delivery of exceptional service to
guests.
For more details and to register, visit: DisneyInstitute.com.
Registration fees include conference materials, guided field
experiences within the operation and select meals.
To find upcoming Disney Institute business training and
professional development experiences offered at the Walt Disney
World® Resort in Florida and the Disneyland® Resort
in California, visit:
DisneyInstituteCourses.com.
About Disney Institute
As the trusted, authoritative
voice on the Disney approach to customer experience, Disney
Institute uses business insights and time-tested examples from
Disney parks and resorts worldwide to inspire individuals and
organizations to enhance their own customer experience using Disney
principles as their guide.
For nearly three decades, Disney Institute has helped
professionals discover ways to positively impact their
organizations and the customers they serve through immersion in
leadership, service and employee engagement. Unique to Disney
Institute is the opportunity to go behind the scenes in a "living
laboratory" to observe first-hand how Disney methodologies are
operationalized and how they can be adapted and applied to any work
environment.
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SOURCE Disney Institute