Carenet Healthcare Services Promotes Stacie Stoner to Vice President of Customer Experience
October 06 2015 - 2:30PM
Business Wire
Reinforcing unwavering commitment to deliver
truly exceptional interactions
Carenet Healthcare Services, a leading provider of care
management and engagement solutions to healthcare organizations, is
pleased to announce that Stacie Stoner, Carenet’s vice president of
client and strategic services since 2011, has been promoted to the
newly created role of vice president of customer experience.
In addition to overseeing client and strategic services, Stoner
will be the primary voice of the customer, advocating for client,
health plan member and patient needs throughout the organization by
spearheading the design, implementation and promotion of practices
and processes that consistently meet or exceed customer
expectations.
“Delivering high-impact, high-value client, member and patient
experiences across our entire range of interactions is absolutely
vital for helping our healthcare clients meet the growing demands
of the new healthcare consumer when it comes to better experiences,
more choices and increased engagement in their health,” said
Carenet Chief Operating Officer Vikie Spulak. “The creation of this
role demonstrates Carenet’s unwavering commitment to deliver truly
exceptional experiences that turn members and patients into raving
fans. With her keen understanding of client, member and patient
needs, I can’t think of anyone better than Stacie to lead this
charge.”
"Helping members and patients navigate their way through the
complexities of our healthcare system, and make the best decisions
for their own health as well as the wellbeing of their family
members, is a sacred trust. This belief is deeply embedded in
Carenet's DNA,” said Stoner. “Leveraging our tremendous talent and
technology, I am confident Carenet will set a new benchmark for
customer experience.”
About Carenet
For 27 years, Carenet has been providing care management and
member and provider engagement solutions that measurably improve
the quality and lower the cost of healthcare. By combining a deep
clinical history and consumer engagement expertise with actionable
data, Carenet helps over 100 healthcare organizations maximize
performance while educating, empowering and motivating more than 25
million consumers worldwide to take an active role in their
healthcare. Award-winning solutions include 24/7 Care Coordination,
Point of Need Engagement and Co-Sourcing staffing solutions to
impact areas such as medication adherence, readmission reduction,
ER diversion, Star rating / HEDIS / CAHPS and HOS improvement, and
more. For more information visit www.callcarenet.com.
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Carenet Healthcare ServicesYvonne Daugherty,
210-595-2016ydaugherty@callcarenet.com