Nuance Launches First-Ever Cloud-Based Voice Messaging and Voicemail-to-Text Service in Vietnam with CT-IN and Vinaphone
February 04 2015 - 8:00AM
Business Wire
Vinaphone Service Marks Nuance’s First
Cloud-based Voice Messaging and Voicemail-to-Text Offering in
Asia
Nuance Communications, Inc. (NASDAQ: NUAN) today announced that
it has partnered with CT-IN to deliver an entirely new cloud-based
voice messaging solution in Vietnam with Vinaphone, Vietnam’s
leading mobile network provider. As a result, Vinaphone’s mobile
subscriber base of more than 30 million people will have access to
a voice messaging system that will provide them with both recorded
audio messages and their transcriptions. The launch also marks
Nuance’s first ever voicemail-to-text deployment in Asia.
“This is a new paradigm in voice messaging and communication for
Vietnam and Southeast Asia, driven by an innovative vision shared
by Vinaphone and CT-IN,” said Dan Faulkner, senior vice president,
Nuance Mobile. “By combining our voicemail-to-text service with a
cloud-based voice messaging platform, Vinaphone is able to offer a
powerful messaging service designed specifically for the needs of
the mobile consumer.”
CT-IN has delivered Nuance’s solution to Vinaphone. Leveraging a
cloud-based system makes it possible to quickly and efficiently
deploy an innovative voice messaging system in emerging markets
like Vietnam, where legacy voicemail systems have not been
deployed.
Vinaphone’s voice offering to its subscribers will give callers
the ability to leave a voice message when there is no answer to
their call or if the called party is busy. Additionally, those
subscribers will receive an SMS notification when a new voice
message has arrived, containing a transcribed preview of every
voice message. From there, the subscriber can retrieve the full
voice message, or save it for later. Messages can be replied to or
forwarded via SMS.
Nuance’s recent third-party survey conducted by Research Now
exploring the text and voice messaging habits of mobile smartphone
users found that a majority of respondents valued the combination
of text-based and voice-based messaging options as opposed to
standalone offerings.
“Working with Nuance, we are able to bring Vinaphone and its
subscribers voicemail-to-text for the first time in the country’s
history. We’re able to deliver an innovative service that doesn’t
require a heavy infrastructure, and transcends the antiquated
voicemail systems that most people experience today – putting CT-IN
and Vinaphone at the forefront of global messaging innovation,”
said To Hoai Van, vice president, CT-IN.
“Visual voice messaging is more than just a value-added service
for our subscriber base – it’s an entirely new way for our
consumers to stay connected to friends, family and colleagues. And
there’s incredible value to Vinaphone, allowing us to drive
increased revenues overtime through call completion – all without
the costs incurred from a legacy voice messaging infrastructure
thanks to Nuance’s innovative cloud services,” said Mr Cao Duy Hai,
CEO, Vinaphone.
Availability
Vinaphone’s service is currently available to subscribers. Upon
subscription, Vinaphone will offer one week free as a trial. From
there, the service will be available as a weekly paid
subscription.
Nuance’s Dragon Voicemail-to-Text delivers the best of both
worlds by turning voicemails into text messages or email messages
that people can both read and listen to, as well as save or forward
– whenever, wherever – leveraging Nuance’s leading voice technology
as part of Nuance Cloud Services. Dragon Voicemail to Text delivers
transcribed voicemail, along with the original audio, to the mobile
phone, PDA, and/or email account. This process streamlines the
communication flow, saving both time and money. People never have
to write down the information from a voicemail; important numbers,
names and addresses are easy to find, easy to access and will never
get lost.
About CT-IN
Joint Stock Company for Telecom and Informatics (CT-IN) is
a subsidiary of VNPT (VNPT own 32% of the shares), which is a
leading company of telecommunications, information technology, and
automatic solution for smart buildings. CT-IN is the first company
execute mobile network deployment projects in Vietnam and
considered a number one company continuing to capture largest
shares of construction, installation and integration infrastructure
services for big GSM carriers as Vinaphone and Mobifone. CT-IN
is providing many flexible products and services, design and setup
NEC microwave transmission system for Vinaphone and Mobifone,
2G/3G/4G network deployment services, value-added service. For more
information, please visit: http://ctin.vn/.
About Vinaphone
Vietnam Telecom Services Company, VinaPhone, is the leading
mobile operator in Vietnam, provide Mobility information, texting
SMS message and card-operated payphone services. It is operating
2G/3G network and very proud to be the first mobile operator
launching 3G (Oct 12, 2009), the first mobile operator provide
coverage in 100% Vietnam and has been achieving a lot of VAS based
awards granted by MIC and Vietnam Mobile Award annually. Vinaphone
has 6 mobile prefix numbers (091, 094, 0123, 0125, 0127, and 0129)
and about 36 million active subscribers. For more information
please visit http://vinaphone.com.vn/.
About Nuance Communications, Inc.
Nuance Communications, Inc. (NASDAQ: NUAN) is a leading provider
of voice and language solutions for businesses and consumers around
the world. Its technologies, applications and services make the
user experience more compelling by transforming the way people
interact with devices and systems. Every day, millions of users and
thousands of businesses experience Nuance’s proven applications.
For more information, please visit: http://www.nuance.com/.
Trademark reference: Nuance and the Nuance logo are trademarks,
registered trademarks or brands of Nuance Communications, Inc. or
its subsidiaries in the United States of America and other
countries. All other companies or product names are the property of
the respective owners.
Media Contact:Nuance CommunicationsRebecca Paquette,
781-565-5000Rebecca.paquette@nuance.com
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