Lucas Metropolitan Housing Authority Embraces Citrix Cloud to Mobilize Employees and Transform Services
August 18 2016 - 1:00PM
Business Wire
Move to Cloud-Managed App and Desktop Delivery
Provides Ability to Reduce Costs, Improve Operations, and Increase
Service to the Community
For the past 25 years, federal funding cuts have meant declining
budgets for the public housing industry, forcing agencies like the
Lucas Metropolitan Housing Authority (LMHA) in Toledo, Ohio, to
find creative ways to serve their clients, including mobility
options to enable staff to work more effectively out in the
community. Mobilizing employees in the face of budget cuts requires
embracing the cloud, while ensuring all IT operations are secure,
and comply with mandated federal regulations. In fact, according to
a 2015 Forrester Global Business Technographics survey, 62 percent
of U.S. infrastructure decision-makers say that developing a
comprehensive cloud strategy for IT infrastructure is a
critical/high priority initiative in their firm’s/organization’s IT
infrastructure agenda over the next year.
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Lucas Metropolitan Housing Authority
(LMHA) employees conducting business from one of LMHA's housing
locations in Ohio. (Photo: Business Wire)
For Lucas Metropolitan Housing Authority, moving IT operations
out of their on-premise datacenter and into the cloud was a primary
objective. Their hardware infrastructure was aging, and they knew a
move promised the ability to reduce costs, simplify operations, and
improve service to the community. They wanted to empower staff to
achieve their mission of reaching out to benefit the community in a
way that had been previously impossible.
“The goal for Lucas Metropolitan Housing Authority was to get
more employees out in the community, and to enable more clients to
submit applications without physically coming into an office,” said
Craig Patterson, Acting Chief Information Officer, Lucas
Metropolitan Housing Authority. “This goal required mobility and
the cloud, along with the confidence that personal information
required when completing federal and state forms would remain
secure. We looked to Citrix and the Citrix Cloud built on Microsoft
Azure Government as the solution to this problem. Enhanced by
Microsoft Azure, the Citrix Cloud is easier, faster, more
affordable and simple to understand. In the short time since we’ve
adopted Citrix Cloud, our analytics have already shown change is
happening. For example, though conventional wisdom said that lack
of access to the Internet would keep our demographic from using
online applications, we’ve seen that a majority of seniors and
young people favor accessing LMHA services via mobile devices
regularly. Change can happen if you put your mind to it, especially
with partners like Citrix and Microsoft.”
LMHA trusted the Citrix Cloud solution and the strength of the
relationship with Microsoft Azure Government to enable employees to
reach the community with mobile devices and also with mobile office
offerings. The Citrix Cloud enables partners and customers to
manage and securely deliver services from the cloud that unite the
Citrix product portfolio. Mobility technologies are offered as a
service and continuously updated with the latest features. The
Citrix Cloud capabilities also enable customers to deploy virtual
apps and desktops on any cloud or infrastructure of their choice,
giving businesses the flexibility to secure and manage their data
and infrastructure to best meet the needs of their organization and
regulatory environment. In LMHA’s case, Microsoft Azure Government
was the deployment cloud of choice.
As a result, LMHA staff are leveraging the cloud environment
from Citrix in several ways using mobile devices that can work
anywhere, are secure, and are device agnostic to benefit both
employees and clients. For example, employees can bring their own
device, and use a complete Windows desktop on any mobile device,
including Apple products running iOS. That means staff can take
their office to the field since they no longer need to complete
physical paperwork, which has a tangible impact for employees
who can work more efficiently, and on the community who now receive
services easier, faster and more simply.
And it also means that clients now access apps and data from a
device they are familiar with, 24x7 without having to come into an
office location, which had often posed a hardship to some,` such as
the elderly and disabled. LMHA knows from the latest analytics that
mobility is essential for these clients and tenants who can now log
in remotely to make secure online payments and schedule inspections
online.
Related Links
- Announcement: Citrix and Microsoft
Align to Help Businesses Embrace Digital Transformation with Cloud
and Mobility
- Blog: Citrix to Introduce a Cloud
Service that Delivers Secure Apps from Azure to any Device
- Video: Public Housing Authority builds
its future on Citrix Cloud and Azure Government Cloud
Follow Citrix
- Citrix Cloud product page
- Twitter: @Citrix
- Facebook: Citrix
- SlideShare: Citrix
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CitrixStacy St. Louis,
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