Millions of customers around the world use
business to meet mobility needs, driving best year on
record
ST. LOUIS, Oct. 11, 2023 /PRNewswire/ -- Enterprise
Holdings, a global leader in mobility, has strengthened its
ambitions in helping shape the future of mobility with strong
results across its diverse lines of business, a significant jump in
international growth, and global recognition for its long-standing
commitment to customers and team members over the past fiscal
year.
Enterprise Holdings has an integrated global network of
subsidiaries and franchisees, which collectively includes almost
9,500 fully staffed neighborhood and airport locations in more than
90 countries and territories.
The business has invested heavily in growing its international
footprint and diversifying its offerings with a robust roster of
mobility lines – including car rental, carsharing, truck rental,
fleet management, flexible vehicle hire, retail car sales and more
– to generate a record $35 billion in
revenue for Enterprise Holdings and its affiliate Enterprise Fleet
Management (EFM) in fiscal year 2023 (FY23).
"We are seeing more and more customers using multiple business
lines to support a wide range of mobility needs across the globe,"
said Enterprise Holdings President and CEO Chrissy Taylor. "As the mobility sector evolves,
we will continue to invest significantly in our diverse lines of
business, continue to enhance the customer experience and explore
new markets to meet the growing needs of our customers."
International Expansion and Mobility Line Growth
Solid international performance contributed to strong results,
with the organization's corporate-owned affiliates in Europe (including the U.K., France, Germany, Ireland and Spain) recording their most successful years
to date.
The organization's fleet size in Europe has also grown, up 21% year over year
compared to FY22. In addition, Enterprise Holdings announced
franchisee partnership agreements to expand to Chile and broke ground in three new markets,
opening branches in Morocco,
South Africa and South Korea.
Strong performances from Enterprise-branded business lines also
contributed to record revenue in FY23. Both EFM and Car Share saw
double-digit growth over the past year with Truck Rental and Car
Sales increasing their footprint by adding new branch locations in
FY23. Globally, the combined fleet size of Enterprise Holdings and
EFM increased to more than 2.3 million vehicles.
Another reason for Enterprise Holding's successful FY23 lies in
the steady growth of its contracted business – including B2B
accounts and insurance replacement, among others – which accounted
for the majority of its rental days in the fiscal year.
In FY23, the businesses also increased the total global
workforce by more than 10,000 to 90,000-plus employees. Enterprise
Holdings was one of 57 organizations worldwide to earn
the 2023 Gallup Exceptional Workplace Award (GEWA) – an
accolade that spotlights the most engaged workplace cultures in the
world.
Enhancing CX Through Innovation
Consistently investing to enhance customer experience has been a
defining factor in the longevity and success of the business, and
in FY23, several lines of business and geographies exhibited record
customer-service scores from customers and partners.
The business also continues to cultivate and invest in multiple
solutions and partnerships designed to enhance customer experience
and drive innovation. Select highlights include:
- An effort to help remove friction was launched around the most
critical steps in the rental journey to deliver customers enhanced
control, personalization and transparency.
- Enterprise Holdings continues investing in solutions like
SmartAssist™, a new SaaS offering that, along with ARMS® technology
enhancements, will help partners and customers reduce friction
after an accident.
- The business continues to add connected cars to its fleet with
more than 525,000 currently connected globally and a goal of
connecting the full fleet of more than 2.3 million vehicles by
2026.
- Enterprise Holdings has a long-term, comprehensive electric
vehicle strategy focused on three key areas: customer experience,
power and charging viability, and equitable access. In FY23,
Enterprise Holdings partnered with automakers to add more EVs to
its fleet, enabled customers to test drive EVs, and leveraged its
fleet management leadership through its affiliate EFM to help
brands like Domino's® execute its EV strategy.
- The business also is investing in flexible and resilient energy
assets, such as Moxion's® mobile energy storage solutions and
Freewire's® energy storage integrated fast chargers.
"We are leveraging innovation to help create flexible,
customized, on-demand customer experiences," said Taylor. "And
through partnerships, we are building a robust EV infrastructure,
driving connectivity and investing in new mobility solutions, which
will help prepare and support customers and team members for the
future."
Supporting Partnerships and Communities
Community giving remains core to the culture at Enterprise
Holdings with more than $84 million
donated to charitable organizations worldwide through its operating
groups and the Enterprise Holdings Foundation in FY23.
As part of its charitable giving, Enterprise Holdings awarded
more than $7 million in grants for
the third consecutive year to more than 600 local nonprofit
organizations – part of Enterprise's five-year, $55 million ROAD Forward commitment to help
advance social and racial equity.
To support its partners in the insurance replacement space, and
to drive down the average collision-related vehicle repair time,
Enterprise Holdings also announced two industry partnerships in
FY23 – one with Ford Motor Company Fund and one with national
multi-shop operator Crash Champions – to expand the Enterprise
Holdings Foundation-funded Collision Engineering Program, now
active at seven schools across the U.S.
For more information about Enterprise Holdings, visit
www.ehi.com.
About Enterprise Holdings
Enterprise Holdings is a
leading provider of mobility solutions including car rental, fleet
management, carsharing, vanpooling, truck rental, luxury rental,
retail car sales and vehicle subscription, as well as other
transportation technology services and solutions, to make travel
easier and more convenient for customers. Enterprise Holdings'
subsidiaries and franchisees, together with its affiliate,
Enterprise Fleet Management, manage a diverse fleet of 2.3 million
vehicles through an integrated network of nearly 9,500 fully
staffed neighborhood and airport rental locations in more than 90
countries and territories. Privately held by the Taylor family of
St. Louis, Enterprise Holdings
manages the Enterprise Rent-A-Car, National Car Rental and
Alamo brands.
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