TORONTO, June 10, 2020 /CNW/ - Scotiabank today
announces that it received the #1 ranking in the J.D. Power 2020
Canada Online Banking Satisfaction Study. Scotiabank's
industry-leading position is being driven by its commitment to
delivering the best customer experience, and its focus to
delivering fast, easy-to-use and secure online banking services
through the COVID-19 pandemic.
"Winning the J.D. Power Online Banking award highlights our
commitment to delivering an exceptional customer experience across
all of our banking platforms, offering best-in-class digital
services that support our Canadian households and businesses
navigate through these exceptional times," said Dan Rees, Group Head of Canadian Banking,
Scotiabank. "We're pleased to be recognized for the
extraordinary efforts our teams have gone to ensure our customers
continue to have access to Scotiabank's advice and service during
this unusual period."
Scotiabank secured the industry-leading position by having a
great online information/content experience, navigation and
speed: "We're delighted that our customers have rated our online
banking experience as #1 in Canada," said Shawn Rose,
Executive Vice President and Chief Digital Officer for Scotiabank.
"This top ranking is a testament to the time and investments we've
made in technology and digital over the past year – and through
this pandemic – to fundamentally transform the way we serve our
customers. I couldn't be prouder of our teams in Digital Banking
and across the bank that helped us achieve this win."
The J.D. Power 2020 Online Banking Satisfaction Study surveyed
1,614 primary banking customers in Canada at the beginning of the COVID-19
pandemic (March 7 to March 23, 2020).
The study evaluated online banking satisfaction with the five major
Canadian banks across four factors (navigation, visual appeal,
speed and information/content). The information/content factor
includes six task-based attributes (Logging In, Account Overview,
Account Profile/Management, View Transactions, Bill Pay and
Transfer between Accounts) which customers rate on a 10 point
scale.
For those customers who want to learn more about our online
banking, receive advice or service, please visit Scotiabank's
newly-launched digital resource site, Bank Your
Way.
About J.D. Power
J.D. Power is a global leader in consumer insights, advisory
services and data and analytics. These capabilities enable J.D.
Power to help its clients drive customer satisfaction, growth and
profitability. Established in 1968, J.D. Power has offices
serving North America, , Asia
Pacific and Europe.
About Scotiabank
Scotiabank is a leading bank in
the Americas. Guided by our purpose: "for every future," we help
our customers, their families and their communities achieve success
through a broad range of advice, products and services, including
personal and commercial banking, wealth management and private
banking, corporate and investment banking, and capital markets.
With a team of approximately 97,000 employees and assets
of over $1.2 trillion (as
at April 30, 2020), Scotiabank trades on the Toronto
Stock Exchange (TSX: BNS) and New York Stock Exchange (NYSE:
BNS). For more information, please
visit http://www.scotiabank.com and follow us on Twitter
@ScotiabankViews.
SOURCE Scotiabank