- Delivering joint solutions upgraded with generative
AI capabilities for critical uses cases
- Providing clients with dedicated AWS expertise and
plans to train and skill 10,000 consultants
- Plans for further integration of IBM watsonx with
ARMONK, N.Y., Oct. 18, 2023 /PRNewswire/ -- IBM (NYSE: IBM)
today announced an expansion of its relationship with Amazon Web
Services (AWS) to help more mutual clients operationalize and
derive value from generative artificial intelligence (AI). As part
of this, IBM Consulting aims to deepen and expand its generative AI
expertise on AWS by training 10,000 consultants by the end of 2024;
the two organizations also plan to deliver joint solutions and
services upgraded with generative AI capabilities designed to help
clients across critical use cases.
IBM Consulting and AWS already serve clients across a variety of
industries with a range of AI solutions and services. Now, the
companies are enhancing those solutions and services with the power
of generative AI designed to help clients integrate AI quickly into
business and IT operations building on AWS. IBM Consulting and AWS
plan to start with these specific solutions:
- Contact Center Modernization with Amazon
Connect – IBM Consulting worked with AWS to create
summarization and categorization functions for voice and digital
interactions using generative AI, which are designed to allow for
transfers between the chatbot and live agent and provide the agent
with summarized details that expedite resolution times and improve
- Platform Services on AWS – Initially
introduced in November 2022, this
offering is newly upgraded with generative AI to better manage the
entire cloud value chain including IT Ops, automation, and platform
engineering. The new generative AI capabilities give clients tools
to enhance business serviceability and availability for their
applications hosted on AWS through intelligent issue resolution and
observability techniques. Clients can expect an improvement of
uptime and mean time repair which means they can act quickly and
effectively to potential issues that arise.
- Supply Chain Ensemble on AWS – This planned
offering will introduce a virtual assistant that can help
accelerate and augment the work of supply chain professionals as
they aim to deliver on customer expectations, optimize inventories,
reduce costs, streamline logistics, and assess supply chain
Additionally, for clients looking to modernize on AWS, IBM
Consulting plans to integrate AWS generative AI services into its
proprietary IBM Consulting Cloud Accelerator to help
accelerate the cloud transformation process. This will help with
reverse engineering, code generation and code conversion.
Commitment to deepening expertise and expanding AWS on
IBM has already built extensive
expertise with AWS's generative AI services including Amazon
SageMaker and Amazon CodeWhisperer, and is one of first
AWS Partners to use Amazon Bedrock, a fully managed service
that makes industry-leading foundation models (FMs) available
through an API, so clients can choose the model that's best suited
for their use case.
AI expertise and a deep understanding of AWS capabilities are
critical for clients looking to implement generative AI, and IBM is
already providing mutual clients with access to professionals from
IBM Consulting's Center of Excellence for Generative AI with
specialized generative AI expertise.
With today's news, IBM Consulting plans to train and skill
10,000 consultants on AWS generative AI services by end of 2024.
They will have access to an exclusive, partner-only program that
provides training on the top use cases and best practices for
client engagement with AWS generative AI services. This will help
advance their knowledge, allow them to engage with technical
professionals and better serve clients innovating on AWS.
"Enterprise clients are looking for expert help to build a
strategy and develop generative AI use cases that can drive
business value and transformation – while mitigating risks," said
Manish Goyal, Senior Partner, Global
AI & Analytics Leader at IBM Consulting. "Paired with IBM's AI
heritage and deep expertise in business transformation on
AWS, this suite of reengineered solutions with embedded
generative AI capabilities can help our mutual clients to scale
generative AI applications rapidly and responsibly on their
platform of choice."
IBM is also responding to client demand for generative AI
capabilities on AWS by making watsonx.data, a fit-for-purpose data
store built on an open lakehouse architecture, available on AWS as
a fully managed software-as-a-service (SaaS) solution– which
clients can also access in AWS Marketplace. The company also plans
to make watsonx.ai and watsonx.governance available on AWS by
2024. This builds on previous commitments made by the two
companies to make it easier for clients to consume IBM data, AI and
security software on AWS.
"Our customers are increasingly looking for the technical
support and AI expertise they need to build and implement a
generative AI strategy that drives business value from their entire
cloud value chain," said Chris
Niederman, Managing Director, Global Systems Integrators at
AWS. "We are excited to be working with IBM to include embedded
generative AI capabilities that assist our mutual customers scale
their applications – and help IBM consultants deepen their
expertise on best practices for customer engagement with AWS
generative AI services."
Generative AI at scale for telecommunications
are already benefitting from the longstanding relationship
between IBM and AWS. Bouygues Telecom, a leading French
communications service provider with a history of industry-leading
innovation, engaged IBM Consulting to support the company's
evolving cloud strategy to explore, design and implement AI use
cases at scale while giving teams flexibility to select cloud and
AI providers based on departmental and application needs.
Leveraging the IBM Garage approach, the team co-designed a
custom data and AI reference architecture covering multiple cloud
scenarios that can extend to all AI and data projects across
Bouygues Telecom's cloud and on-premises platforms.
"As we sought to leverage generative AI to extract insights from
our engagements with clients, we were confronted with some
unfamiliar issues around storage, memory size and power
requirements," said Matthieu Dupuis,
Head of AI for Bouygues Telecom. "IBM Consulting and AWS have been
invaluable partners in identifying the right model for our needs
and overcoming these technological barriers."
With the new AI platform on AWS, IBM Consulting enabled Bouygues
Telecom to develop proof-of-concept models and scale them into
production quickly while helping to minimize costs and risks. The
platform also enables their data scientists to work with greater
efficiency, purpose, and satisfaction by allowing them to spend
more time on complex, high-value AI projects rather than launching
An evolving relationship
With over 40 years of
combined experience on AI solutions, IBM and AWS have been
working together to respond to clients who are looking to leverage
AI for cost, efficiency, and growth, whether they are looking for a
demonstration of the technology, defining potential use cases or
full co-creation of bespoke solutions.
Additionally, IBM is an AWS Premier Tier Services Partner with
over 22,000 AWS certifications globally and has achieved 17 AWS
Service Delivery and 16 AWS Competency designations. Today's news
builds on this longstanding relationship and a shared value of the
importance of enterprise AI. Getting to enterprise AI at scale
requires a human-centric, principled approach, and IBM Consulting
helps clients establish guardrails that align with the
organization's values and standards, mitigate bias and manage data
security, lineage, and provenance.
IBM Consulting accelerates business transformation for our
clients through hybrid cloud and AI technologies, leveraging our
open ecosystem of partners. With deep industry expertise spanning
strategy, experience design, technology, and operations, we have
become the trusted partner to many of the world's most innovative
and valuable companies, helping modernize and secure their most
complex systems. Our 160,000 consultants embrace an open way of
working and apply our proven co-creation method, IBM Garage, to
scale ideas into outcomes.
Statements regarding IBM's future direction and intent are
subject to change or withdrawal without notice, and represent goals
and objectives only.
IBM is a leading provider of global hybrid
cloud and AI, and consulting expertise. We help clients
in more than 175 countries capitalize on insights from their data,
streamline business processes, reduce costs, and gain the
competitive edge in their industries. More than 4,000 government
and corporate entities in critical infrastructure areas such as
financial services, telecommunications and healthcare rely on IBM's
hybrid cloud platform and Red Hat OpenShift to affect
their digital transformations quickly, efficiently, and securely.
IBM's breakthrough innovations in AI, quantum computing,
industry-specific cloud solutions and consulting deliver open and
flexible options to our clients. All of this is backed by IBM's
legendary commitment to trust, transparency,
responsibility, inclusivity, and service.
Visit www.ibm.com for more information.