BURLINGTON, Mass. and
RENTON, Wash., Nov. 12, 2020 /PRNewswire/ -- Nuance®
Communications, Inc. (NASDAQ: NUAN) and Providence, one of the largest health systems
in the country, today announced a strategic collaboration to
improve both the patient and caregiver experience. As part of this
collaboration, Providence will
build on the long-term relationship with Nuance by expanding its
use of Nuance's cloud solutions across its 51-hospital, seven-state
system. Together, Providence and
Nuance will also develop integrated clinical intelligence and
enhanced revenue cycle solutions.
In partnership with Nuance, Providence will focus on the clinician-patient
experience by harnessing a comprehensive voice-enabled
platform that through patient consent uses ambient sensing
technology to securely and privately listen to clinician-patient
conversations while offering workflow and knowledge automation to
complement the electronic health record (EHR). This technology is
key to enabling physicians to focus on patient care and spend less
time on the increasing administrative tasks that contribute to
physician dissatisfaction and burnout.
"Our partnership with Nuance is helping Providence make it easier for our doctors and
nurses to do the hard work of documenting the cutting-edge care
they provide day in and day out," said Amy
Compton-Phillips, M.D., executive vice president and chief
clinical officer at Providence.
"The tools we're developing let our caregivers focus on their
patients instead of their keyboards, and that will go a long way in
bringing joy back to practicing medicine."
To further improve healthcare experiences for both providers and
patients, Providence will build on
its deployment of Nuance Dragon Medical One with the Dragon Ambient
eXperience (DAX). Innovated by Nuance and Microsoft, Nuance DAX
combines Nuance's conversational AI technology with Microsoft Azure
to securely capture and contextualize every word of the patient
encounter – automatically documenting patient care without taking
the physician's attention off the patient.
"We see our strategic collaboration with Providence as a model for the deep
partnerships needed to transform healthcare delivery," said
Diana Nole, executive vice president
and general manager, healthcare division at Nuance. "Throughout our
long working relationship, Providence has been an innovation leader and
deeply committed to improving patient outcomes, provider
experiences, and the overall value of care delivery. We look
forward to continuing our close collaboration with Providence and the opportunities to develop
ambient capabilities and enhanced revenue cycle innovations that
benefit the entire health care industry."
Tom McGuinness, corporate vice
president, global healthcare at Microsoft said, "The collaboration
between Microsoft, Providence, and
Nuance is a prime example of how to bring together the market,
technical, and domain expertise needed to drive positive change in
healthcare delivery and outcomes. It shows the power and synergies
of Microsoft's partner network and is one of the best outcomes we
could envision for the providers and patients using our healthcare
solutions."
As part of the expanded partnership, Nuance and Providence will jointly innovate to create
technologies that improve health system efficiency by reducing
digital friction. This journey will begin with the deployment of
CDE One for Clinical Documentation Integrity workflow management,
Computer-Assisted Physician Documentation (CAPD), and Surgical
CAPD, which focus on accurate clinician documentation of patient
care. Providence will also adopt
Nuance's cloud-based PowerScribe One radiology reporting solution
to achieve new levels of efficiency, accuracy, quality, and
performance.
About Nuance Communications
Nuance Communications (NASDAQ: NUAN) is a technology pioneer with
market leadership in conversational AI and ambient intelligence. A
full-service partner trusted by 90 percent of US hospitals and 85
percent of the Fortune 100 companies worldwide, Nuance creates
intuitive solutions that amplify people's ability to help
others.
About Providence
Providence is a
national, not-for-profit Catholic health system comprising a
diverse family of organizations and driven by a belief that health
is a human right. With 51 hospitals, 1,085 physician clinics,
senior services, supportive housing and many other health and
educational services, the health system and its partners employ
more than 120,000 caregivers serving communities across
Alaska, California, Montana, New
Mexico, Oregon, Texas, and Washington, with
system offices in Renton, Wash., and Irvine, Calif. Learn
about our vision of health for a better world at
Providence.org.
Trademark reference: Nuance and the Nuance logo are
registered trademarks or trademarks of Nuance Communications, Inc.
or its affiliates in the United States and/or other
countries. All other trademarks referenced herein are the property
of their respective owners.
Media contacts:
Nuance Communications:
Nancy
Scott
+1 781.565.4130
Nancy.Scott@nuance.com
Providence:
Michael Connors
+1 716.481.8162
Michael.Connors@providence.org
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SOURCE Nuance Communications, Inc.