Crypto-Friendly CheapAir Asks Customers For Feedback On Switch Away From Coinbase
April 23 2018 - 5:18AM
ADVFN Crypto NewsWire
The CEO of US-based flight aggregator CheapAir has
published an open letter to customers on
April 20, asking for opinions on a merchant solution switch to
BitPay over crypto wallet and exchange service
Coinbase.
CEO Jeff Klee wrote in the letter that CheapAir.com has accepted
Bitcoin (BTC) for flight and hotel bookings
since 2013. According to the CEO, Coinbase’s recent notification that they
will suspend “custodial” solutions for merchants will make
accepting BTC more difficult.
In response to the upcoming Coinbase changes, Klee suggests that
the company implement a “reliable processing partner” to begin
accepting Bitcoin Cash (BCH), Dash, and Litecoin (LTC), in addition to Bitcoin.
Klee brings up BitPay – whose merchant solution currently
accepts only Bitcoin and Bitcoin Cash – as an alternative to
Coinbase in his letter, citing that they have “had a great
experience with them so far and our integration is largely
complete.” However, Klee adds that since BitPay requires particular protocol-compliant
wallets, he doesn’t want to inconvenience customers that have a
different type:
“We understand what Bitpay is trying to accomplish. The issues
they are trying to address – delayed or incorrect payments – are
real and were especially rampant back in December and January when
transaction volumes spiked. On the other hand, I am not keen on the
idea of asking our customers to, in many cases, do more work or
change wallets just to be able to transact with us.”
In his letter, Klee asks CheapAir’s crypto customers
for feedback on the issue, suggesting they reach out on Twitter,
leave comments below the letter, or email his personally with their
suggestions and reactions to a possible BitPay switch.
Litecoin founder Charlie Lee commented on CheapAir’s tweet of the letter, suggesting
merchant services company AliantPayment, which accepts Bitcoin,
Ethereum (ETH), and Litecoin.
Coinbase’s decision to retire its Coinbase Merchant Tools in
favor of Coinbase Commerce also led Reddit to reportedly remove Bitcoin as a
payment option for its Reddit Gold premium membership program.
May 31, 2018 is the final date for merchants to make the switch to
Coinbase Commerce.
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