Mitel Unveils Combined Portfolio Strategy, Emphasizing Hybrid, Vertically Integrated, and Multimodal Solutions
April 23 2024 - 6:00AM
Business Wire
Reaffirms Mitel’s commitment to the UC market
through flexible, innovative solutions that deliver value for
organizations worldwide
- Introduces a comprehensive suite of proven
solutions and services following last year’s acquisition of
Unify
- Strategy focuses on hybrid cloud, deep vertical integrations,
and support for the entire workforce
- Unique intersection of software and hardware expertise delivers
end-to-end solutions that address critical customer
requirements
- Expanded ecosystem of more than 500 strategic technology
partners ensures customers get access to specialized solutions they
need
Mitel®, a global leader in business communications, today
announced strategic enhancements to its portfolio that will fuel
its ambitious growth plans and deliver significant value for
customers and partners around the globe.
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Mitel's new combined portfolio strategy
introduces a comprehensive suite of proven solutions and services
following last year’s acquisition of Unify. (Graphic: Business
Wire)
Capitalizing on a rich set of solutions and services gained
through last year’s Unify acquisition, the new portfolio strategy
combines the best of both companies’ pioneering pasts and reaffirms
Mitel’s commitment to leading the unified communications (UC)
market forward with a unique combination of proven experience,
flexibility, and practical innovation.
Mitel’s portfolio strategy focuses on three key areas:
- Hybrid Cloud UC Solutions: Mitel has long championed the
need to provide flexibility of deployment model, offering customers
a proven mix of private cloud, public cloud, and on-premise
solutions. Industry analysts now predict hybrid deployments will
represent the largest portion of the global UC market for the
foreseeable future, with Frost & Sullivan projecting nearly 80%
to be hybrid-based by 2026. Mitel’s focus on delivering hybrid
solutions that support the reliability, security, data privacy, and
regulatory compliance of on-premise and private cloud models mixed
with public cloud accessibility ensures organizations can protect
their investments while aligning their communications to specific
business needs.
- Deep Vertical Integrations: Mitel’s portfolio strategy
also includes an increased focus on vertical-specific solutions and
integrated applications designed to meet the growing demand to
embed communications and generative AI capabilities into business
workflows. The newly combined portfolio offers a wealth of
solutions uniquely suited to meet the complex requirements of
industries such as healthcare, financial services, public sector,
and hospitality. New highlights include the innovative Virtual Care
Collaboration Service (VCCS) for healthcare organizations,
integrated property and guest experience solutions for hospitality,
and OpenScape Xpert, a multi-line communications solution ideal for
financial and energy trading houses as well as government and
transportation dispatch centers. Mitel has also expanded its
vertical application ecosystem, which now includes more than 500
strategic technology partners, and strengthened its managed and
professional services capabilities, ensuring customers can get the
specialized solutions or highly tailored integrations they
need.
- Multimodal Capabilities for Frontline Workers: Modern
business communications have traditionally been targeted at
knowledge workers, often leaving frontline workers underserved
despite outnumbering knowledge workers by a ratio of four to one.
Already the global leader in cordless DECT devices, Mitel’s
go-forward portfolio will deliver more next-generation UC solutions
to address the specific needs of on-the-go professionals and remote
workers. This includes new market-leading DECT handsets designed
for demanding environments like hospitals, factories, and
construction sites, AI-augmented capabilities that streamline
on-site customer service requests, and integration into specific
vertical industry workflows for mission-critical business use
cases.
“Unified communications is a mature market where we continue to
see consolidation and vendors exiting the space, giving Mitel a
greater opportunity to do what we do best,” said Martin Bitzinger,
Senior Vice President, Product Management at Mitel. “Our portfolio
strategy is rooted in the goal of helping each customer get the
right communications solution for their needs today with the
confidence that Mitel’s solutions can flex to support whatever
their future may hold. It’s about delivering a foundation of
security and reliability paired with practical innovations that add
real value for partners, customers, and workers from the frontlines
to the back office.”
“IT decision-makers have by and large reverted to pre-pandemic
priorities, putting security, solution integration, and aligning
technology investments with business strategies as the most
pressing issues,” said Elka Popova, VP of Connected Work Research
at Frost and Sullivan. “With the breadth and depth of its revamped
portfolio, Mitel is well positioned to take advantage of the UC
market’s hybrid and vertical opportunities by delivering the
solutions and services that will help organizations achieve their
goals in their demanding and evolving communications
environments.”
Mitel’s updated portfolio strategy will be showcased at its
upcoming Mitel Next events for partners, consultants, and Mitel
User Group members. The events will take place in San Antonio,
Texas, Cologne, Germany, and Barcelona, Spain this spring.
About Mitel
A global market leader in business communications powering more
than two billion business connections, Mitel helps businesses and
service providers connect, collaborate, and provide innovative
services to their customers. Our innovation and communications
experts serve business users in more than 100 countries. For more
information, go to www.mitel.com and follow us on LinkedIn and X
@Mitel.
Mitel is the registered trademark of Mitel Networks
Corporation.
All other trademarks are the property of their respective
owners.
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version on businesswire.com: https://www.businesswire.com/news/home/20240423338581/en/
For Americas: Trevor Kerr - +1-613-691-3405 For Europe and Asia:
Sandrine Quinton - +33 (0)130-964-301 Email: pr@mitel.com