SYRACUSE, N.Y., May 27, 2015 /PRNewswire/ -- TERACAI has
partnered with Generations Bank to develop a smart office at its
newest location in Farmington. The
smart office, powered by Cisco TelePresence video technologies,
enables Generations Bank to increase organizational efficiencies
and enhance customer experiences.
The smart office allows customers who visit the rural
Farmington office to immediately
connect with specialists at other locations, providing unified,
high-quality service.
"We can connect our customers with somebody who can help them
right away," said Menzo Case,
president and CEO of Generations Bank. "That makes better use of
our customers' time and better use of our time, so it's a win-win
for both of us. It also shows our commitment to
technology."
Through its partnership with TERACAI, Generations Bank has
achieved the following outcomes:
- Enhanced customer experiences through Cisco TelePresence
solution at new Farmington
smart office
- Improved organizational efficiencies and reduced travel costs
by connecting team members at multiple locations through
videoconferencing
- Enriched communications between employees and clients enabled
by upgraded Cisco
voice infrastructure
"Video has the power to connect organizations and people in
incredible ways, and we enjoyed working with Generations Bank to
help bring the vision for this smart office to life," said
Peter Belyea, president of TERACAI.
"As a technology partner, we believe it's essential to understand
the business needs first, and then determine the most effective way
to create a solution with the technology."
To view a case study on this project, visit
www.teracai.com/GenerationsBank.
Experts from Generations Bank, TERACAI and Cisco will present
this case study in their session, "Improve Collaboration to Support
Innovation and Growth," at the 11th annual NY Tech Summit on
June 4 at Turning Stone Resort and
Casino.
About TERACAI®
TERACAI provides core
networking infrastructures that help organizations meet their
business goals by enabling virtualization, unified communications
and cloud applications. TERACAI has been ranked on the CRN Solution
Provider 500 list of North
America's Top Technology Integrators every year since 2011.
In 2013, TERACAI was named Cisco U.S. Partner of the Year by Ingram
Micro's VentureTech Network. TERACAI was also named to the list of
Central New York's Best Places to
Work by the Business Journal News Network in 2013. For more
information, visit www.teracai.com.
About Generations Bank
Generations Bank has partnered
with businesses and residents in the Northern Finger Lakes region
since its founding in 1870, while maintaining a strong commitment
to each and every community in which it operates. The bank is
headquartered in Seneca Falls and
serves customers from nine retail locations in Seneca Falls, Auburn, Waterloo, Geneva, Union
Springs, Phelps and
Farmington. Generations was named
to Central New York Business Journal's Best Places to Work in
2015.
For more information, visit MyGenBank.com
Cisco, the Cisco logo and Cisco Systems are registered
trademarks of Cisco Systems Inc. in the
United States and certain other countries.
Contact Jamie King,
TERACAI
|
Katie MacIntyre,
Generations Bank
|
315-883-3573
|
315-568-1163
|
jking@teracai.com
|
katie.macintyre@mygenbank.com
|
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SOURCE TERACAI