RA'ANANA, Israel, May 7, 2015 /PRNewswire/ -- NICE Systems
(NASDAQ: NICE) today announced the launch of Employee
Engagement Manager, a new Workforce Management (WFM) capability
that allows both employees and managers to control scheduling in
real-time based on actual demand. This added scheduling agility
also enables organizations to promptly address unexpected events,
helping to optimize staffing levels at all times.
The solution, which leverages WorkFlex's technology, offers
benefits across the organization. It is available via mobile app,
allowing managers complete visibility while on-the-go and giving
employees access to their schedules even when away from the
office.
Managers can optimize team performance through a
mobile-tablet optimized dashboard that provides real-time access to
KPIs and schedule change visibility and control. The Manager Suite
includes:
- Business rules management
- Alert management (operational KPIs; employee KPIs; schedule
event notifications; real-time adherence; skill coverage)
- Real-time monitoring
- Dashboard
- Reports
Employees can instantly change their schedules anywhere,
anytime using an intelligent mobile app to respond to a call to
action, or to proactively participate in keeping their schedules
up-to-date with changes. The Employee Suite includes:
- Preferences (DND; contact; VTO, OT)
- Schedule modifications
- At-home employee segment self-assignment
- Shift trade
- Absence requests
- Time swap
Miki Migdal, President, NICE
Enterprise Product Group
"This solution gives NICE WFM users
access to what we believe are unprecedented scheduling agility
capabilities. This will help our clients achieve the highest levels
of performance, operational efficiency, and employee satisfaction,
further positioning them to deliver a perfect customer experience.
We also believe that the integration of mobile technology into our
WFM offering will extend our leadership in the Workforce
Optimization market."
Larry Schwartz, CEO, WorkFlex
Solutions
"We are pleased to expand our partnership with
NICE, which will enable its user base to seamlessly integrate our
unique Intelligent Intraday Automation® technology.
These companies will benefit from a more engaged workforce as well
as improved customer satisfaction, lower employee turnover, and
reduced overhead."
The NICE Workforce Optimization suite leverages integrated
capabilities for Workforce Management, Performance
Management, Quality Management, Interaction
Analytics, Real-Time Guidance and Automation, and Voice
of Customer Feedback. NICE Workforce Optimization aligns
organizations around schedules, customer insights and performance
metrics, and drives daily action at the frontline to transform
culture and customer experience.
NICE executives will demonstrate the Workforce Management
solution at Interactions 2015, June
1-4, in San Antonio, Texas.
For more information on the conference, please visit
www.nice.com/interactions
Additional Resources:
WFM E-book:
http://www.nice.com/engage/eBooks/The-Contact-Center-Leaders-5P-1
WFM Benchmark Report:
http://www.nice.com/engage/white-papers/Workforce-Management-Benchmark-Study-23
About NICE Systems
NICE Systems (NASDAQ: NICE) is the
worldwide leading provider of software solutions that enable
organizations to take the next best action in order to improve
customer experience and business results, ensure compliance, fight
financial crime, and safeguard people and assets. NICE's solutions
empower organizations to capture, analyze, and apply, in real time,
insights from both structured and unstructured Big Data. This data
comes from multiple sources, including phone calls, mobile apps,
emails, chat, social media, video, and transactions. NICE solutions
are used by over 25,000 organizations in more than 150 countries,
including over 80 of the Fortune 100 companies. www.nice.com.
Corporate Media Contact
Erik
Snider, +1 877 245 7448, erik.snider@nice.com
Investors
Marty Cohen, +1 212 574 3635,
ir@nice.com, ET
Yisca Erez +972 9 775 3798, ir@nice.com, CET
Trademark Note: NICE and the NICE logo are trademarks or
registered trademarks of NICE Systems. All other marks are
trademarks of their respective owners. For a full list of NICE
Systems' marks, please see: www.nice.com/nice-trademarks.
Forward-Looking Statements
This press
release contains forward-looking statements as that term is defined
in the Private Securities Litigation Reform Act of 1995. Such
forward-looking statements, including the statements by Mr. Migdal,
are based on the current beliefs, expectations and assumptions of
the management of NICE-Systems Ltd. (the Company). In some cases,
such forward-looking statements can be identified by terms such as
believe, expect, may, will, intend, project, plan, estimate or
similar words. Forward-looking statements are subject to a number
of risks and uncertainties that could cause the actual results or
performance of the Company to differ materially from those
described herein, including but not limited to the impact of the
global economic environment on the Company's customer base
(particularly financial services firms) potentially impacting our
business and financial condition; competition; changes in
technology and market requirements; decline in demand for the
Company's products; inability to timely develop and introduce new
technologies, products and applications; difficulties or delays in
absorbing and integrating acquired operations, products,
technologies and personnel; loss of market share; an inability to
maintain certain marketing and distribution arrangements; and the
effect of newly enacted or modified laws, regulation or standards
on the Company and our products. For a more detailed description of
the risk factors and uncertainties affecting the company, refer to
the Company's reports filed from time to time with the Securities
and Exchange Commission, including the Company's Annual Report on
Form 20-F. The forward-looking statements contained in this press
release are made as of the date of this press release, and the
Company undertakes no obligation to update or revise them, except
as required by law.
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SOURCE NICE Systems