The agreement will improve customer experience for UK
students
LONDON, Nov. 25, 2015 /PRNewswire/ -- Hinduja Global
Solutions Limited (HGS), (listed on NSE & BSE in India) a global leader in business process
management has secured a 3-year engagement with further option
to extend with the Student Loans Company (SLC) to provide contact
centre support for students pursuing their higher education
goals.
Support will begin in December
2015, and will be provided by HGS UK's locations in
Preston and Selkirk.
"We recognise that a best-in-class customer experience is
critical for any consumer, including students, especially since
today's students have high customer service expectations. It's a
challenge we're excited to take on," said Matthew Vallance, CEO of HGS Europe.
The agreement signifies HGS UK's growing financial services
expertise and builds on its position as a leading provider of
citizen engagement services to the UK public sector.
Christine Nunn, Head of
Customer Services at SLC said: "We are looking forward to
working with HGS to help us deliver the highest level of customer
service to our customers, whatever their needs and
preferences."
The agreement will contribute to the recent announcement of the
creation of over 500 jobs at HGS' award-winning customer experience
centres in the North-West of England (Preston) and Scottish borders (Selkirk). HGS
has accelerated an ongoing large-scale recruitment campaign to
attract local candidates looking for roles in the customer service
industry. The company is actively hiring for a range of roles,
including Customer Service Agents, Team Leaders, Operations
Managers and Trainers.
To enquire about job roles at HGS Preston, email
preston.recruitment@teamhgs.com or call 0333 00 11 002.
For job roles at HGS Selkirk, email
ukselkirkrecruitment@teamhgs.com or call 02393 870760.
For all other job opportunities, visit HGS' careers page
http://www.teamhgs.com/us/want-work-us
About HGS
HGS is a leader in optimizing the customer
experience and helping clients to become more competitive. HGS
provides a full suite of business process management services from
marketing and digital enablement services, consumer interaction
services to platform enabling back office business services. By
applying analytics and interaction expertise to deliver innovation
and thought leadership, HGS increases revenue, improves operating
efficiency and helps retain valuable customers. HGS expertise spans
the telecommunications and media, healthcare, insurance, banking,
consumer electronics and technology, retail, consumer packaged
goods industries, and the public sector. HGS operates on a global
landscape with about 40,000 employees in 65 worldwide locations
delivering localized solutions. For the year ended 31st March 2015, HGS posted revenue of US
$ 458 million. HGS, part of the
multi-billion dollar Hinduja Group, has over four decades of
experience working with some of the world's most recognized
brands.
About The Student Loans Company
The Student Loans
Company (SLC) is a non-profit making Government owned organisation
set up in 1989 to provide financial support to students at
universities and colleges across the UK. They play a central role
in supporting the Higher Education (HE) and Further Education (FE)
sectors by: making timely and accurate payments of maintenance
grants and loans to learners; and ensuring timely and accurate
payments of tuition fee loans to HE and FE providers. This is
achieved by working with the Departments for Business, Innovation
& Skills (BIS), Education and Lifelong Learning (DELL,
Scotland), Education and Skills
(DfES, Wales) and Employment and
Learning (DEL, Northern Ireland).
SLC also work with the Student Awards Agency for Scotland (SAAS), Education and Library Boards
in Northern Ireland, Higher
Education (HE) and Further Education (FE) providers, HM Revenue
& Customs (HMRC), HM Passport Office, Department of Work and
Pensions (DWP) and other delivery partners