NEW YORK, Oct. 13, 2015 /PRNewswire/ -- This report
analyzes the worldwide markets for Business Process as a Service
(BPaaS) in US$ by the following Service Types: HR, E-commerce
Enablement, Cloud Payments, and Other BPaaS. The report provides
separate comprehensive analytics for the US, Canada, Japan, Europe, Asia-Pacific, Latin
America, and Rest of World. Annual estimates and forecasts
are provided for the period 2014 through 2020. Also, a five-year
historic analysis is provided for these markets. Market data and
analytics are derived from primary and secondary research. Company
profiles are primarily based on public domain information including
company URLs. The report profiles 60 companies including many key
and niche players such as -
Accenture plc
ADP, LLC
Capgemini
Cognizant Technology Solutions
Computer Sciences Corporation
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I. INTRODUCTION, METHODOLOGY & PRODUCT DEFINITIONS
Study Reliability and Reporting Limitations I-1
Disclaimers.............. I-2 Data Interpretation & Reporting
Level I-2 Quantitative Techniques & Analytics I-3 Product
Definitions and Scope of Study I-3 Business Process as a Service
(BPaaS) I-3 BPaaS HR Services.............. I-3 BPaaS E-Commerce
Enablement..............I-4 BPaaS Cloud Payments
Services..............I-4 Other BPaaS Services..............I-4
II. EXECUTIVE SUMMARY
1. INDUSTRY OVERVIEW.............. II-1 Prelude.............. II-1
Growth Drivers in a Nutshell..............II-2 BPaaS: A Game
Changer for the BPO Industry? II-3 Transforming Characteristic of
BPO Industry: Advantage BPaaS! II-3 Table 1: Global BPO Market
(2012, 2015 & 2018): Percentage Share Breakdown of Revenues for
BPaaS and Traditional BPO Segments (includes corresponding
Graph/Chart) II-4 Emergence of Cloud Computing as a Mainstream IT
Strategy: A Business Case for BPaaS Market..............II-4 Table
2: World Market for Cloud Computing Services (2014 & 2020):
Breakdown of Annual Revenues by Service Type (In US$ Billion and %)
(includes corresponding Graph/Chart) II-6 Opportunity
Indicators..............II-7 Table 3: Global Data Center Traffic
(2013, 2015 & 2018): Percentage Share Breakdown of Data Traffic
Volume for Cloud Data Center and Traditional Data Center (includes
corresponding Graph/Chart)..............II-7
Table 4: Global Cloud Data Center Traffic (2012, 2015 & 2018):
Percentage Share Breakdown of Data Traffic Volume for Consumer and
Business Segments (includes corresponding
Graph/Chart).............. II-7
Table 5: Global Cloud Data Center Traffic (2013, 2015 & 2018):
Percentage Share Breakdown of Data Traffic Volume by Geographic
Region (includes corresponding Graph/Chart) II-8 Sustained Increase
in IT Expenditure Bodes Well for BPaaS Market II-8 Table 6: Global
IT Spending by Segment (2012 & 2015) (In US$ Billion) (includes
corresponding Graph/Chart) II-9 Cloud Computing: A Key Beneficiary
of Increased IT Spending II-10 Table 7: World Cloud Computing
Spending (2011, 2014 & 2017): Breakdown of Estimated Annual
Spending in US$ Billion (includes corresponding Graph/Chart)
II-10
Table 8: Cannibalization of Traditional IT by Cloud Computing
(2008, 2014 & 2020): Percentage of On-Premise IT Spending
Displaced by Cloud Computing for Years 2008, 2014 & 2020
(includes corresponding Graph/Chart) II-11
Table 9: World Cloud Computing Spending (2014): Percentage Share
Breakdown of Expenditure by End-Use Sectors (includes corresponding
Graph/Chart)..............II-11
Table 10: World Cloud Computing Spending (2014): Percentage Share
Breakdown of Expenditure by Customer Size (includes corresponding
Graph/Chart)..............II-11 Economic Challenges Spur Adoption
of Cloud-based Services II-12 Proliferation of Internet Provides a
Fertile Environment for BPaaS Market Growth..............II-13
Table 11: Global Demand for Bandwidth (2010, 2015, 2018, &
2020): Breakdown of Bandwidth Usage in Terabytes per Second (Tbps)
(includes corresponding Graph/Chart) II-14
Table 12: Global Growth in Demand for Bandwidth: Breakdown of
Compounded Annual Growth Rate (CAGR) for Period 2012-2020 by
Geographic Region (includes corresponding Graph/Chart) II-14
Table 13: Growth in IP Traffic Worldwide (2010, 2013 & 2015):
Breakdown by IP Traffic Volume in Petabytes per Month (PB/Month)
(includes corresponding Graph/Chart) II-15
Table 14: Internet Penetration Worldwide (2015): Percentage
Breakdown of Internet Penetration By Geographic Region -
Africa, Americas (Central America, North America, South
America), Asia
(Central Asia, East Asia, South-East Asia, South Asia), Europe (Eastern
Europe, Western Europe),
Middle East, and Oceania (includes
corresponding Graph/Chart) II-15
Table 15: Average Net Connection Speeds (in MBPS) by Leading
Countries (2015) (includes corresponding Graph/Chart) II-16
2. MARKET TRENDS & ISSUES..............II-17 BPaaS Emerges as a
Resourceful Alternative to Conventional BPO Model..............
II-17 Rising Significance of Cloud-based Service Delivery Model for
Small Businesses.............. II-18 Growing Adoption of BPaaS in
SMBs II-19 Table 16: Percentage of Companies with Less than 10
Employees in Select Countries (includes corresponding
Graph/Chart).............. II-19 Boom in E-Commerce in Emerging
Markets Fuels Growth for Cloud Payments.............. II-20
Cloud-based Unified Communication Service (UCaaS) to Witness Strong
Growth.............. II-20 Operation BPaaS Market: Expanding
Applications to Provide Growth Opportunities..............II-20
Customer Identification - A Growing Application II-21 Analytics -
An Important Emerging Area of Bpaas Application II-21 BPaaS: The
Future of HR BPO..............II-22 BPaaS Addresses Challenges of
Multi-Process HRO Model II-22 F&A Sector: Shared Service
Delivery Model Gains Prominence II-23 Finance & Accounting
BPaaS in SMBs: Advantages Galore II-24 BPaaS in Public Services:
Promising Opportunities in Store II-26 BPaaS Delivery Model
Benefits Stimulate Adoption in Healthcare Sector..............
II-27 BPaaS for Insurance Companies: A Relatively Nascent Market
II-27 Role of the Human Cloud in BPO & BpaaS Services II-28
Flexible Pricing Model: A Major Driving Force for BPaaS Adoption
II-29 Need for Synergy between BPO & Operations Encourages
Shift towards As-a-Service Model..............II-29 Migration to
SaaS and Private Cloud to Gain Momentum II-30 Comparing BPM and
BPaaS..............II-30
3. SERVICE OVERVIEW.............. II-32 Cloud Computing: A
Definition..............II-32 What's a Cloud?.............. II-32
Cloud Computing Architecture..............II-32 Characteristics of
a Cloud Computing Environment II-32 Benefits of Cloud
Computing..............II-33 Risks, Concerns & Challenges in
Cloud Computing II-34 Types of Clouds (Typical Deployment Models)
II-35 Public Cloud.............. II-35 Private Cloud..............
II-35 Community Cloud.............. II-36 Hybrid
Cloud.............. II-36 What are Cloud Computing Services? II-36
Types of Cloud Computing Services II-37 A Comparative Glance at
Advantages of Various Cloud Services II-37
Business-Process-as-a-Service (BPaaS) II-37 Infrastructure as a
Service (IaaS) II-37 Platform as a Service (PaaS) II-38 Software as
a Service (SaaS) II-38 Business Process as a Service (BPaaS) - An
Introduction II-39 Why BPaaS?.............. II-40 Objectives of
BPaaS Service Delivery Model II-41 Advantages of BPaaS
Model..............II-41 Major Concerns Facing BPaaS Service II-42
BPaaS Adoption in Various Settings II-43 BPaaS by Service
Type..............II-43 BPaaS HR Services.............. II-44 BPaaS
E-Commerce Enablement..............II-44 BPaaS Cloud Payments
Services..............II-44 Other BPaaS
Services..............II-44
4. PRODUCT INNOVATIONS/INTRODUCTIONS II-45 Genpact Introduces Order
Management (OM) as a Service Platform II-45 Genpact Launches
Genpact OpenWealth® II-45 Wipro and NetSuite Introduce Finance and
Accounting BPaaS Solutions.............. II-45 Tech Mahindra
Unveils Managed Data Service (MDS) II-45 NET(net) Unveils Fully
TEBPaaS, WIN(win)™ II-45 Effektif Introduces bpmPaaS Service II-46
KPIT Announces BPaaS for Oracle's JD Edwards II-46 Software AG
Voices the Availability of Process Live II-46 Wolters Kluwer
Unveils ComplianceOne Manager Solution II-46
5. RECENT INDUSTRY ACTIVITY..............II-47 HP and Microsoft
Partner for BPaaS Solutions II-47 Antworks Expands Operations with
New Delivery Center in India II-47
Technology Crossover Ventures Invests into OneSource Virtual II-47
IGATE and Coupa Partner for BPaaS Services II-47 Capgemini to
Acquire IGATE..............II-47 NGA HR Expands Partnership with
Thomson Online Benefits II-47 Aasonn Announces New
Division..............II-48 CIVC Partners Acquires
KPA..............II-48 IBM Inks Agreement with
Qvantel..............II-48 Mphasis and Basware Partner to Provide
BpaaS Solution II-48 Konica Minolta Establishes Business Innovation
Centre II-48 Atherio Acquires Red River Solutions II-48 Xchanging,
Watertrace Partner to Provide Binder 360 Services II-49 Proforma
Partners with ProjecTools II-49 NetSuite, Capgemini Partners to
Provide Cloud ERP II-49 Accenture Acquires
Procurian..............II-49
6. FOCUS ON SELECT PLAYERS..............II-50 Accenture plc
(Ireland)..............II-50 ADP,
LLC. (US).............. II-50 Capgemini (France)..............II-50 Cognizant
Technology Solutions (US) II-51 Computer Sciences Corporation (CSC)
(US) II-51 eBuilder Sweden AB (Sweden)..............II-52 Fujitsu Limited
(Japan)..............II-52 Genpact
Limited (Bermuda)..............II-52 International
Business Machines Corporation (IBM) (US) II-53 NGA Human Resources
(UK)..............II-53 Sumones India (India)..............II-53 Tata Consultancy
Services Limited (India) II-53 The
getsix® Group (Poland)..............II-54 Wipro Limited
(India)..............II-54 WNS
(Holdings) Limited (India)
II-55
7. GLOBAL MARKET PERSPECTIVE..............II-56 Table 17: World
Recent Past, Current and Future Analysis for Business Process as a
Service (BPaaS) by Geographic Region - US, Canada, Japan, Europe, Asia-Pacific, Latin
America and Rest of World Markets Independently Analyzed
with Annual Revenue Figures in US$ Million for Years 2014 through
2020 (includes corresponding Graph/Chart) II-56
Table 18: World Historic Review for Business Process as a Service
(BPaaS) by Geographic Region - US, Canada, Japan, Europe, Asia-Pacific, Latin
America and Rest of World Markets Independently Analyzed
with Annual Revenue Figures in US$ Million for Years 2009 through
2013 (includes corresponding Graph/Chart).............. II-57
Table 19: World 12-Year Perspective for Business Process as a
Service (BPaaS) by Geographic Region - Percentage Breakdown of
Revenues for US, Canada,
Japan, Europe, Asia-Pacific, Latin
America and Rest of World Markets for Years 2009, 2015 &
2020 (includes corresponding Graph/Chart) II-58 By Service
Type.............. II-59 Table 20: World Recent Past, Current and
Future Analysis for HR BPaaS by Geographic Region - US,
Canada, Japan, Europe, Asia-Pacific, Latin
America and Rest of World Markets Independently Analyzed
with Annual Revenue Figures in US$ Million for Years 2014 through
2020 (includes corresponding Graph/Chart).............. II-59
Table 21: World Historic Review for HR BPaaS by Geographic Region -
US, Canada, Japan, Europe, Asia-Pacific, Latin
America and Rest of World Markets Independently Analyzed
with Annual Revenue Figures in US$ Million for Years 2009 through
2013 (includes corresponding Graph/Chart) II-60
Table 22: World 12-Year Perspective for HR BpaaS by Geographic
Region - Percentage Breakdown of Revenues for US, Canada, Japan, Europe, Asia-Pacific, Latin
America and Rest of World Markets for Years 2009, 2015 &
2020 (includes corresponding Graph/Chart).............. II-61
Table 23: World Recent Past, Current and Future Analysis for
BPaaS-based E-commerce Enablement by Geographic Region - US,
Canada, Japan, Europe, Asia-Pacific, Latin
America and Rest of World Markets Independently Analyzed
with Annual Revenue Figures in US$ Million for Years 2014 through
2020 (includes corresponding Graph/Chart)..............II-62
Table 24: World Historic Review for BPaaS-based E-commerce
Enablement by Geographic Region - US, Canada, Japan, Europe, Asia-Pacific, Latin
America and Rest of World Markets Independently Analyzed
with Annual Revenue Figures in US$ Million for Years 2009 through
2013 (includes corresponding Graph/Chart).............. II-63
Table 25: World 12-Year Perspective for BPaaS-based E-commerce
Enablement by Geographic Region - Percentage Breakdown of Revenues
for US, Canada, Japan, Europe, Asia-Pacific, Latin
America and Rest of World Markets for Years 2009, 2015 &
2020 (includes corresponding Graph/Chart) II-64
Table 26: World Recent Past, Current and Future Analysis for Cloud
Payments BPaaS by Geographic Region - US, Canada, Japan, Europe, Asia-Pacific, Latin
America and Rest of World Markets Independently Analyzed
with Annual Revenue Figures in US$ Million for Years 2014 through
2020 (includes corresponding Graph/Chart).............. II-65
Table 27: World Historic Review for Cloud Payments BPaaS by
Geographic Region - US, Canada,
Japan, Europe, Asia-Pacific, Latin
America and Rest of World Markets Independently Analyzed
with Annual Revenue Figures in US$ Million for Years 2009 through
2013 (includes corresponding Graph/Chart) II-66
Table 28: World 12-Year Perspective for Cloud Payments BPaaS by
Geographic Region - Percentage Breakdown of Revenues for US,
Canada, Japan, Europe, Asia-Pacific, Latin
America and Rest of World Markets for Years 2009, 2015 &
2020 (includes corresponding Graph/Chart)..............II-67
Table 29: World Recent Past, Current and Future Analysis for Other
BpaaS by Geographic Region - US, Canada, Japan, Europe, Asia-Pacific, Latin
America and Rest of World Markets Independently Analyzed
with Annual Revenue Figures in US$ Million for Years 2014 through
2020 (includes corresponding Graph/Chart).............. II-68
Table 30: World Historic Review for Other BpaaS by Geographic
Region - US, Canada, Japan, Europe, Asia-Pacific, Latin
America and Rest of World Markets Independently Analyzed
with Annual Revenue Figures in US$ Million for Years 2009 through
2013 (includes corresponding Graph/Chart) II-69
Table 31: World 12-Year Perspective for Other BPaaS by Geographic
Region - Percentage Breakdown of Revenues for US, Canada, Japan, Europe, Asia-Pacific, Latin
America and Rest of World Markets for Years 2009, 2015 &
2020 (includes corresponding Graph/Chart)..............II-70
III. MARKET
1. THE UNITED STATES..............
III-1 A.Market Analysis.............. III-1 An Overview of Cloud
Computing Market III-1 Table 32: US Cloud Computing Market (2015):
Percentage Share Breakdown of Revenues by Service Type - SaaS,
PaaS, IaaS, BPaaS, Management & Security Services and
Advertising (includes corresponding Graph/Chart) III-2 BPaaS: Cost
Rationalization Drives Shift towards Cloud-based Business
Processes..............III-2 Product Innovations/Introductions
III-3 Strategic Corporate Developments III-3 Key
Players.............. III-5 B.Market Analytics..............III-7
Table 33: US Recent Past, Current and Future Analysis for Business
Process as a Service (BPaaS) by Service Type - HR, E-commerce
Enablement, Cloud Payments and Other BPaaS Markets Independently
Analyzed with Annual Revenue Figures in US$ Thousand for Years 2014
through 2020 (includes corresponding
Graph/Chart)..............III-7
Table 34: US Historic Review for Business Process as a Service
(BPaaS) by Service Type - HR, E-commerce Enablement, Cloud Payments
and Other BPaaS Markets Independently Analyzed with Annual Revenue
Figures in US$ Thousand for Years 2009 through 2013 (includes
corresponding Graph/Chart) III-8
Table 35: US 12-Year Perspective for Business Process as a Service
(BPaaS) by Service Type - Percentage Breakdown of Revenues for HR,
E-commerce Enablement, Cloud Payments and Other BPaaS Markets for
Years 2009, 2015 & 2020 (includes corresponding
Graph/Chart)..............III-9
2. CANADA.............. III-10
Market Analysis.............. III-10 Table 36: Canadian Recent
Past, Current and Future Analysis for Business Process as a Service
(BPaaS) by Service Type - HR, E-commerce Enablement, Cloud Payments
and Other BPaaS Markets Independently Analyzed with Annual Revenue
Figures in US$ Thousand for Years 2014 through 2020 (includes
corresponding Graph/Chart)..............III-10
Table 37: Canadian Historic Review for Business Process as a
Service (BPaaS) by Service Type - HR, E-commerce Enablement, Cloud
Payments and Other BPaaS Markets Independently Analyzed with Annual
Revenue Figures in US$ Thousand for Years 2009 through 2013
(includes corresponding Graph/Chart) III-11
Table 38: Canadian 12-Year Perspective for Business Process as a
Service (BPaaS) by Service Type - Percentage Breakdown of Revenues
for HR, E-commerce Enablement, Cloud Payments and Other BPaaS
Markets for Years 2009, 2015 & 2020 (includes corresponding
Graph/Chart) III-12
3. JAPAN.............. III-13
A.Market Analysis.............. III-13 Outlook.............. III-13
Table 39: Japanese Cloud Computing Market (2015): Percentage Share
Breakdown of Revenues by Service Type - SaaS, PaaS, IaaS, BPaaS,
Management & Security Services and Advertising (includes
corresponding Graph/Chart) III-13 Fujitsu Limited - A Key Player
III-13 B.Market Analytics..............III-14 Table 40: Japanese
Recent Past, Current and Future Analysis for Business Process as a
Service (BPaaS) by Service Type - HR, E-commerce Enablement, Cloud
Payments and Other BPaaS Markets Independently Analyzed with Annual
Revenue Figures in US$ Thousand for Years 2014 through 2020
(includes corresponding Graph/Chart)..............III-14
Table 41: Japanese Historic Review for Business Process as a
Service (BPaaS) by Service Type - HR, E-commerce Enablement, Cloud
Payments and Other BPaaS Markets Independently Analyzed with Annual
Revenue Figures in US$ Thousand for Years 2009 through 2013
(includes corresponding Graph/Chart) III-15
Table 42: Japanese 12-Year Perspective for Business Process as a
Service (BPaaS) by Service Type - Percentage Breakdown of Revenues
for HR, E-commerce Enablement, Cloud Payments and Other BPaaS
Markets for Years 2009, 2015 & 2020 (includes corresponding
Graph/Chart) III-16
4. EUROPE.............. III-17
A.Market Analysis.............. III-17 Outlook.............. III-17
Increased Cloud IT Spending: Potential Growth for Cloud- based
Services.............. III-17 Table 43: Cloud Computing Market in
Europe (2015): Percentage Share
Breakdown of Revenues by Service Type - SaaS, PaaS, IaaS, BPaaS,
Management & Security Services and Advertising (includes
corresponding Graph/Chart) III-18 B.Market
Analytics..............III-19 Table 44: European Recent Past,
Current and Future Analysis for Business Process as a Service
(BPaaS) by Geographic Region - France, Germany, Italy, UK, Spain, Russia
and Rest of Europe Markets Independently Analyzed with Annual
Revenue Figures in US$ Thousand for Years 2014 through 2020
(includes corresponding Graph/Chart) III-19
Table 45: European Historic Review for Business Process as a
Service (BPaaS) by Geographic Region - France, Germany, Italy, UK, Spain, Russia
and Rest of Europe Markets Independently Analyzed with Annual
Revenue Figures in US$ Thousand for Years 2009 through 2013
(includes corresponding Graph/Chart).............. III-20
Table 46: European 12-Year Perspective for Business Process as a
Service (BPaaS) by Geographic Region - Percentage Breakdown of
Revenues for France, Germany, Italy, UK, Spain, Russia
and Rest of Europe Markets for Years 2009, 2015 & 2020
(includes corresponding Graph/Chart) III-21
Table 47: European Recent Past, Current and Future Analysis for
Business Process as a Service (BPaaS) by Service Type - HR,
E-commerce Enablement, Cloud Payments and Other BPaaS Markets
Independently Analyzed with Annual Revenue Figures in US$ Thousand
for Years 2014 through 2020 (includes corresponding
Graph/Chart)..............III-22
Table 48: European Historic Review for Business Process as a
Service (BPaaS) by Service Type - HR, E-commerce Enablement, Cloud
Payments and Other BPaaS Markets Independently Analyzed with Annual
Revenue Figures in US$ Thousand for Years 2009 through 2013
(includes corresponding Graph/Chart) III-23
Table 49: European 12-Year Perspective for Business Process as a
Service (BPaaS) by Service Type - Percentage Breakdown of Revenues
for HR, E-commerce Enablement, Cloud Payments and Other BPaaS
Markets for Years 2009, 2015 & 2020 (includes corresponding
Graph/Chart) III-24
4a. FRANCE.............. III-25
A.Market Analysis.............. III-25 Market
Overview.............. III-25 Capgemini - A Key
Player..............III-25 B.Market Analytics..............III-26
Table 50: French Recent Past, Current and Future Analysis for
Business Process as a Service (BPaaS) by Service Type - HR,
E-commerce Enablement, Cloud Payments and Other BPaaS Markets
Independently Analyzed with Annual Revenue Figures in US$ Thousand
for Years 2014 through 2020 (includes corresponding
Graph/Chart)..............III-26
Table 51: French Historic Review for Business Process as a Service
(BPaaS) by Service Type - HR, E-commerce Enablement, Cloud Payments
and Other BPaaS Markets Independently Analyzed with Annual Revenue
Figures in US$ Thousand for Years 2009 through 2013 (includes
corresponding Graph/Chart) III-27
Table 52: French 12-Year Perspective for Business Process as a
Service (BPaaS) by Service Type - Percentage Breakdown of Revenues
for HR, E-commerce Enablement, Cloud Payments and Other BPaaS
Markets for Years 2009, 2015 & 2020 (includes corresponding
Graph/Chart)..............III-28
4b. GERMANY.............. III-29
A.Market Analysis.............. III-29 Outlook.............. III-29
Product Innovation/Introduction III-29 B.Market
Analytics..............III-30 Table 53: German Recent Past, Current
and Future Analysis for Business Process as a Service (BPaaS) by
Service Type - HR, E-commerce Enablement, Cloud Payments and Other
BPaaS Markets Independently Analyzed with Annual Revenue Figures in
US$ Thousand for Years 2014 through 2020 (includes corresponding
Graph/Chart)..............III-30
Table 54: German Historic Review for Business Process as a Service
(BPaaS) by Service Type - HR, E-commerce Enablement, Cloud Payments
and Other BPaaS Markets Independently Analyzed with Annual Revenue
Figures in US$ Thousand for Years 2009 through 2013 (includes
corresponding Graph/Chart) III-31
Table 55: German 12-Year Perspective for Business Process as a
Service (BPaaS) by Service Type - Percentage Breakdown of Revenues
for HR, E-commerce Enablement, Cloud Payments and Other BPaaS
Markets for Years 2009, 2015 & 2020 (includes corresponding
Graph/Chart)..............III-32
4c. ITALY.............. III-33
A.Market Analysis.............. III-33 Outlook.............. III-33
Table 56: IT Services Market in Italy (2015E): Percentage Share Breakdown of
Revenues by Segment - Application Outsourcing, BPaaS, Cloud
Services, Consulting, Hardware Support, Implementation,
Infrastructure Outsourcing, Software Support, and Traditional BPO
(includes corresponding Graph/Chart)..............III-33 B.Market
Analytics..............III-34 Table 57: Italian Recent Past,
Current and Future Analysis for Business Process as a Service
(BPaaS) by Service Type - HR, E-commerce Enablement, Cloud Payments
and Other BPaaS Markets Independently Analyzed with Annual Revenue
Figures in US$ Thousand for Years 2014 through 2020 (includes
corresponding Graph/Chart)..............III-34
Table 58: Italian Historic Review for Business Process as a Service
(BPaaS) by Service Type - HR, E-commerce Enablement, Cloud Payments
and Other BPaaS Markets Independently Analyzed with Annual Revenue
Figures in US$ Thousand for Years 2009 through 2013 (includes
corresponding Graph/Chart) III-35
Table 59: Italian 12-Year Perspective for Business Process as a
Service (BPaaS) by Service Type - Percentage Breakdown of Revenues
for HR, E-commerce Enablement, Cloud Payments and Other BPaaS
Markets for Years 2009, 2015 & 2020 (includes corresponding
Graph/Chart) III-36
4d. THE UNITED KINGDOM..............III-37 A.Market
Analysis.............. III-37 Market Overview.............. III-37
Strategic Corporate Developments III-37 NGA Human Resources - A Key
Player III-37 B.Market Analytics..............III-38 Table 60: UK
Recent Past, Current and Future Analysis for Business Process as a
Service (BPaaS) by Service Type - HR, E-commerce Enablement, Cloud
Payments and Other BPaaS Markets Independently Analyzed with Annual
Revenue Figures in US$ Thousand for Years 2014 through 2020
(includes corresponding Graph/Chart)..............III-38
Table 61: UK Historic Review for Business Process as a Service
(BPaaS) by Service Type - HR, E-commerce Enablement, Cloud Payments
and Other BPaaS Markets Independently Analyzed with Annual Revenue
Figures in US$ Thousand for Years 2009 through 2013 (includes
corresponding Graph/Chart) III-39
Table 62: UK 12-Year Perspective for Business Process as a Service
(BPaaS) by Service Type - Percentage Breakdown of Revenues for HR,
E-commerce Enablement, Cloud Payments and Other BPaaS Markets for
Years 2009, 2015 & 2020 (includes corresponding
Graph/Chart)..............III-40
4e. SPAIN.............. III-41
Market Analysis.............. III-41 Table 63: Spanish Recent Past,
Current and Future Analysis for Business Process as a Service
(BPaaS) by Service Type - HR, E-commerce Enablement, Cloud Payments
and Other BPaaS Markets Independently Analyzed with Annual Revenue
Figures in US$ Thousand for Years 2014 through 2020 (includes
corresponding Graph/Chart)..............III-41
Table 64: Spanish Historic Review for Business Process as a Service
(BPaaS) by Service Type - HR, E-commerce Enablement, Cloud Payments
and Other BPaaS Markets Independently Analyzed with Annual Revenue
Figures in US$ Thousand for Years 2009 through 2013 (includes
corresponding Graph/Chart) III-42
Table 65: Spanish 12-Year Perspective for Business Process as a
Service (BPaaS) by Service Type - Percentage Breakdown of Revenues
for HR, E-commerce Enablement, Cloud Payments and Other BPaaS
Markets for Years 2009, 2015 & 2020 (includes corresponding
Graph/Chart) III-43
4f. RUSSIA.............. III-44
Market Analysis.............. III-44 Table 66: Russian Recent Past,
Current and Future Analysis for Business Process as a Service
(BPaaS) by Service Type - HR, E-commerce Enablement, Cloud Payments
and Other BPaaS Markets Independently Analyzed with Annual Revenue
Figures in US$ Thousand for Years 2014 through 2020 (includes
corresponding Graph/Chart)..............III-44
Table 67: Russian Historic Review for Business Process as a Service
(BPaaS) by Service Type - HR, E-commerce Enablement, Cloud Payments
and Other BPaaS Markets Independently Analyzed with Annual Revenue
Figures in US$ Thousand for Years 2009 through 2013 (includes
corresponding Graph/Chart) III-45
Table 68: Russian 12-Year Perspective for Business Process as a
Service (BPaaS) by Service Type - Percentage Breakdown of Revenues
for HR, E-commerce Enablement, Cloud Payments and Other BPaaS
Markets for Years 2009, 2015 & 2020 (includes corresponding
Graph/Chart) III-46
4g. REST OF EUROPE..............
III-47 A.Market Analysis.............. III-47 Outlook..............
III-47 Strategic Corporate Developments III-47 Key
Players.............. III-47 B.Market Analytics..............III-49
Table 69: Rest of Europe Recent Past, Current and Future Analysis
for Business Process as a Service (BPaaS) by Service Type - HR,
E-commerce Enablement, Cloud Payments and Other BPaaS Markets
Independently Analyzed with Annual Revenue Figures in US$ Thousand
for Years 2014 through 2020 (includes corresponding Graph/Chart)
III-49
Table 70: Rest of Europe Historic Review for Business Process as a
Service (BPaaS) by Service Type - HR, E-commerce Enablement, Cloud
Payments and Other BPaaS Markets Independently Analyzed with Annual
Revenue Figures in US$ Thousand for Years 2009 through 2013
(includes corresponding Graph/Chart)..............III-50
Table 71: Rest of Europe 12-Year
Perspective for Business Process as a Service (BPaaS) by Service
Type - Percentage Breakdown of Revenues for HR, E-commerce
Enablement, Cloud Payments and Other BPaaS Markets for Years 2009,
2015 & 2020 (includes corresponding Graph/Chart) III-51
5. ASIA-PACIFIC..............
III-52 A.Market Analysis.............. III-52 A Rapidly Growth
Cloud Computing Services Market III-52 BPaaS Market: Agility and
Standardization of Business Processes Drive Market Growth III-52
Strategic Corporate Development III-53 B.Market
Analytics..............III-53 Table 72: Asia-Pacific Recent Past,
Current and Future Analysis for Business Process as a Service
(BPaaS) by Geographic Region - Australia, China, India,
South Korea and Rest of
Asia-Pacific Markets Independently Analyzed with Annual Revenue
Figures in US$ Thousand for Years 2014 through 2020 (includes
corresponding Graph/Chart) III-53
Table 73: Asia-Pacific Historic Review for Business Process as a
Service (BPaaS) by Geographic Region - Australia, China, India,
South Korea and Rest of
Asia-Pacific Markets Independently Analyzed with Annual Revenue
Figures in US$ Thousand for Years 2009 through 2013 (includes
corresponding Graph/Chart).............. III-54
Table 74: Asia-Pacific 12-Year
Perspective for Business Process as a Service (BPaaS) by Geographic
Region - Percentage Breakdown of Revenues for Australia, China, India,
South Korea and Rest of
Asia-Pacific Markets for Years 2009, 2015 & 2020 (includes
corresponding Graph/Chart) III-55
Table 75: Asia-Pacific Recent Past, Current and Future Analysis for
Business Process as a Service (BPaaS) by Service Type - HR,
E-commerce Enablement, Cloud Payments and Other BPaaS Markets
Independently Analyzed with Annual Revenue Figures in US$ Thousand
for Years 2014 through 2020 (includes corresponding Graph/Chart)
III-56
Table 76: Asia-Pacific Historic Review for Business Process as a
Service (BPaaS) by Service Type - HR, E-commerce Enablement, Cloud
Payments and Other BPaaS Markets Independently Analyzed with Annual
Revenue Figures in US$ Thousand for Years 2009 through 2013
(includes corresponding Graph/Chart).............. III-57
Table 77: Asia-Pacific 12-Year
Perspective for Business Process as a Service (BPaaS) by Service
Type - Percentage Breakdown of Revenues for HR, E-commerce
Enablement, Cloud Payments and Other BPaaS Markets for Years 2009,
2015 & 2020 (includes corresponding Graph/Chart) III-58
5a. AUSTRALIA.............. III-59
Market Analysis.............. III-59 Table 78: Australian Recent
Past, Current and Future Analysis for Business Process as a Service
(BPaaS) by Service Type - HR, E-commerce Enablement, Cloud Payments
and Other BPaaS Markets Independently Analyzed with Annual Revenue
Figures in US$ Thousand for Years 2014 through 2020 (includes
corresponding Graph/Chart) III-60
Table 79: Australian Historic Review for Business Process as a
Service (BPaaS) by Service Type - HR, E-commerce Enablement, Cloud
Payments and Other BPaaS Markets Independently Analyzed with Annual
Revenue Figures in US$ Thousand for Years 2009 through 2013
(includes corresponding Graph/Chart).............. III-61
Table 80: Australian 12-Year Perspective for Business Process as a
Service (BPaaS) by Service Type - Percentage Breakdown of Revenues
for HR, E-commerce Enablement, Cloud Payments and Other BPaaS
Markets for Years 2009, 2015 & 2020 (includes corresponding
Graph/Chart) III-62
5b. CHINA.............. III-63
A.Market Analysis.............. III-63 Cloud Computing Market - An
Overview III-63 Table 81: Enterprise IT Services Market in
China (2015E): Percentage Share
Breakdown of Revenues by Segment - Application Outsourcing, BPaaS,
Cloud Services, Consulting, Hardware Support, Implementation,
Infrastructure Outsourcing, Software Support, and Traditional BPO
(includes corresponding Graph/Chart) III-63 B.Market
Analytics..............III-64 Table 82: Chinese Recent Past,
Current and Future Analysis for Business Process as a Service
(BPaaS) by Service Type - HR, E-commerce Enablement, Cloud Payments
and Other BPaaS Markets Independently Analyzed with Annual Revenue
Figures in US$ Thousand for Years 2014 through 2020 (includes
corresponding Graph/Chart)..............III-64
Table 83: Chinese Historic Review for Business Process as a Service
(BPaaS) by Service Type - HR, E-commerce Enablement, Cloud Payments
and Other BPaaS Markets Independently Analyzed with Annual Revenue
Figures in US$ Thousand for Years 2009 through 2013 (includes
corresponding Graph/Chart) III-65
Table 84: Chinese 12-Year Perspective for Business Process as a
Service (BPaaS) by Service Type - Percentage Breakdown of Revenues
for HR, E-commerce Enablement, Cloud Payments and Other BPaaS
Markets for Years 2009, 2015 & 2020 (includes corresponding
Graph/Chart) III-66
5c. INDIA.............. III-67
A.Market Analysis.............. III-67 Indian Cloud Computing
Market - An Overview III-67 Table 85: Indian Cloud Computing Market
(2015): Percentage Share Breakdown of Revenues by Service Type -
SaaS, PaaS, IaaS, BPaaS, Management & Security Services and
Advertising (includes corresponding Graph/Chart) III-68 Cloud
Services Finding Favor among Indian Businesses III-68 BPaaS:
Benefiting from Rapid Growth of Cloud Services III-69 Strategic
Corporate Developments III-69 Key Players.............. III-70
B.Market Analytics..............III-72 Table 86: Indian Recent
Past, Current and Future Analysis for Business Process as a Service
(BPaaS) by Service Type - HR, E-commerce Enablement, Cloud Payments
and Other BPaaS Markets Independently Analyzed with Annual Revenue
Figures in US$ Thousand for Years 2014 through 2020 (includes
corresponding Graph/Chart)..............III-72
Table 87: Indian Historic Review for Business Process as a Service
(BPaaS) by Service Type - HR, E-commerce Enablement, Cloud Payments
and Other BPaaS Markets Independently Analyzed with Annual Revenue
Figures in US$ Thousand for Years 2009 through 2013 (includes
corresponding Graph/Chart) III-73
Table 88: Indian 12-Year Perspective for Business Process as a
Service (BPaaS) by Service Type - Percentage Breakdown of Revenues
for HR, E-commerce Enablement, Cloud Payments and Other BPaaS
Markets for Years 2009, 2015 & 2020 (includes corresponding
Graph/Chart)..............III-74
5d. SOUTH KOREA..............
III-75 A.Market Analysis.............. III-75 Outlook..............
III-75 Table 89: Cloud Market in Korea (2015E): Percentage Share
Breakdown of Revenues by Segment - SaaS, PaaS, IaaS, BPaaS,
Management & Security Services and Advertising (includes
corresponding Graph/Chart)..............III-75 B.Market
Analytics..............III-76 Table 90: South Korean Recent Past,
Current and Future Analysis for Business Process as a Service
(BPaaS) by Service Type - HR, E-commerce Enablement, Cloud Payments
and Other BPaaS Markets Independently Analyzed with Annual Revenue
Figures in US$ Thousand for Years 2014 through 2020
(includescorresponding Graph/Chart) III-76
Table 91: South Korean Historic Review for Business Process as a
Service (BPaaS) by Service Type - HR, E-commerce Enablement, Cloud
Payments and Other BPaaS Markets Independently Analyzed with Annual
Revenue Figures in US$ Thousand for Years 2009 through 2013
(includes corresponding Graph/Chart).............. III-77
Table 92: South Korean 12-Year Perspective for Business Process as
a Service (BPaaS) by Service Type - Percentage Breakdown of
Revenues for HR, E-commerce Enablement, Cloud Payments and Other
BPaaS Markets for Years 2009, 2015 & 2020 (includes
corresponding Graph/Chart) III-78
5e. REST OF ASIA-PACIFIC..............III-79 A.Market
Analysis.............. III-79 Outlook.............. III-79
Strategic Corporate Development III-79 B.Market
Analytics..............III-80 Table 93: Rest of Asia-Pacific Recent
Past, Current and Future Analysis for Business Process as a Service
(BPaaS) by Service Type - HR, E-commerce Enablement, Cloud Payments
and Other BPaaS Markets Independently Analyzed with Annual Revenue
Figures in US$ Thousand for Years 2014 through 2020 (includes
corresponding Graph/Chart) III-80
Table 94: Rest of Asia-Pacific Historic Review for Business Process
as a Service (BPaaS) by Service Type - HR, E-commerce Enablement,
Cloud Payments and Other BPaaS Markets Independently Analyzed with
Annual Revenue Figures in US$ Thousand for Years 2009 through 2013
(includes corresponding Graph/Chart)..............III-81
Table 95: Rest of Asia-Pacific
12-Year Perspective for Business Process as a Service (BPaaS) by
Service Type - Percentage Breakdown of Revenues for HR, E-commerce
Enablement, Cloud Payments and Other BPaaS Markets for Years 2009,
2015 & 2020 (includes corresponding Graph/Chart) III-82
6. LATIN AMERICA..............
III-83 Market Analysis.............. III-83 Table 96: Latin
American Recent Past, Current and Future Analysis for Business
Process as a Service (BPaaS) by Geographic Region - Brazil and Rest of Latin America Markets
Independently Analyzed with Annual Revenue Figures in US$ Thousand
for Years 2014 through 2020 (includes corresponding
Graph/Chart).............. III-83
Table 97: Latin American Historic Review for Business Process as a
Service (BPaaS) by Geographic Region - Brazil and Rest of Latin America Markets
Independently Analyzed with Annual Revenue Figures in US$ Thousand
for Years 2009 through 2013 (includes corresponding Graph/Chart)
III-84
Table 98: Latin American 12-Year Perspective for Business Process
as a Service (BPaaS) by Geographic Region - Percentage Breakdown of
Revenues for Brazil and Rest of
Latin America Markets for Years 2009, 2015 & 2020 (includes
corresponding Graph/Chart)..............III-85
Table 99: Latin American Recent Past, Current and Future Analysis
for Business Process as a Service (BPaaS) by Service Type - HR,
E-commerce Enablement, Cloud Payments and Other BPaaS Markets
Independently Analyzed with Annual Revenue Figures in US$ Thousand
for Years 2014 through 2020 (includes corresponding Graph/Chart)
III-86
Table 100: Latin American Historic Review for Business Process as a
Service (BPaaS) by Service Type - HR, E-commerce Enablement, Cloud
Payments and Other BPaaS Markets Independently Analyzed with Annual
Revenue Figures in US$ Thousand for Years 2009 through 2013
(includes corresponding Graph/Chart)..............III-87
Table 101: Latin American 12-Year Perspective for Business Process
as a Service (BPaaS) by Service Type - Percentage Breakdown of
Revenues for HR, E-commerce Enablement, Cloud Payments and Other
BPaaS Markets for Years 2009, 2015 & 2020 (includes
corresponding Graph/Chart) III-88
6a. BRAZIL.............. III-89
Market Analysis.............. III-89 Table 102: Brazilian Recent
Past, Current and Future Analysis for Business Process as a Service
(BPaaS) by Service Type - HR, E-commerce Enablement, Cloud Payments
and Other BPaaS Markets Independently Analyzed with Annual Revenue
Figures in US$ Thousand for Years 2014 through 2020 (includes
corresponding Graph/Chart) III-89
Table 103: Brazilian Historic Review for Business Process as a
Service (BPaaS) by Service Type - HR, E-commerce Enablement, Cloud
Payments and Other BPaaS Markets Independently Analyzed with Annual
Revenue Figures in US$ Thousand for Years 2009 through 2013
(includes corresponding Graph/Chart).............. III-90
Table 104: Brazilian 12-Year Perspective for Business Process as a
Service (BPaaS) by Service Type - Percentage Breakdown of Revenues
for HR, E-commerce Enablement, Cloud Payments and Other BPaaS
Markets for Years 2009, 2015 & 2020 (includes corresponding
Graph/Chart) III-91
6b. REST OF LATIN AMERICA..............III-92 Market
Analysis.............. III-92 Table 105: Rest of Latin America
Recent Past, Current and Future Analysis for Business Process as a
Service (BPaaS) by Service Type - HR, E-commerce Enablement, Cloud
Payments and Other BPaaS Markets Independently Analyzed with Annual
Revenue Figures in US$ Thousand for Years 2014 through 2020
(includes corresponding Graph/Chart) III-92
Table 106: Rest of Latin America Historic Review for Business
Process as a Service (BPaaS) by Service Type - HR, E-commerce
Enablement, Cloud Payments and Other BPaaS Markets Independently
Analyzed with Annual Revenue Figures in US$ Thousand for Years 2009
through 2013 (includes corresponding
Graph/Chart)..............III-93
Table 107: Rest of Latin America
12-Year Perspective for Business Process as a Service (BPaaS) by
Service Type - Percentage Breakdown of Revenues for HR, E-commerce
Enablement, Cloud Payments and Other BPaaS Markets for Years 2009,
2015 & 2020 (includes corresponding Graph/Chart) III-94
7. REST OF WORLD.............. III-95 A.Market
Analysis.............. III-95 Product Innovations/Introductions
III-95 Genpact Limited (Bermuda) -
A Key Player III-95 B.Market Analytics..............III-96 Table
108: Rest of World Recent Past, Current and Future Analysis for
Business Process as a Service (BPaaS) by Service Type - HR,
E-commerce Enablement, Cloud Payments and Other BPaaS Markets
Independently Analyzed with Annual Revenue Figures in US$ Thousand
for Years 2014 through 2020 (includes corresponding Graph/Chart)
III-96
Table 109: Rest of World Historic Review for Business Process as a
Service (BPaaS) by Service Type - HR, E-commerce Enablement, Cloud
Payments and Other BPaaS Markets Independently Analyzed with Annual
Revenue Figures in US$ Thousand for Years 2009 through 2013
(includes corresponding Graph/Chart)..............III-97
Table 110: Rest of World 12-Year Perspective for Business Process
as a Service (BPaaS) by Service Type - Percentage Breakdown of
Revenues for HR, E-commerce Enablement, Cloud Payments and Other
BPaaS Markets for Years 2009, 2015 & 2020 (includes
corresponding Graph/Chart) III-98
IV. COMPETITIVE LANDSCAPE
Total Companies Profiled: 60 (including Divisions/Subsidiaries -
63)
The United States (22)
Canada (2) Japan (2) Europe (16) - France (2) - Germany (2) - The United Kingdom (4) - Rest of Europe (8) Asia-Pacific (Excluding Japan) (18)
Latin America (1) Africa (2)
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