Royal Caribbean Selects Citrix to Deliver Simplified, Reliable Mobile Workspaces Worldwide
September 22 2015 - 8:00AM
Business Wire
Leading Global Cruise Line Deploys Citrix
Technology to Enable Faster, More Reliable Workspaces for Call
Center Agents around the World
Today, Citrix (NASDAQ:CTXS) announced that Royal Caribbean
Cruise Lines, Ltd., has deployed a comprehensive Citrix mobile
workspace solution to deliver high-performance, consistent and
reliable workspaces to call center agents worldwide. Using a
combination of the NetScaler, CloudBridge and XenDesktop solutions
developed by Citrix, Royal Caribbean was able to consolidate a wide
range of infrastructure into two datacenters, while dramatically
improving the ability to deliver a powerful workspace to end users,
allowing users access to guest information quickly and easily
regardless of their location.
Citrix Mobile Workspace Technology Delivers Powerful
Performance and User Experience
Royal Caribbean manages guest reservations and inquiries through
call centers located in the United States and countries around the
world. To provide IT services to those facilities, the Royal
Caribbean IT organization previously depended on large autonomous
datacenters at each location. This approach was costly and
difficult to managing and lacked the agility to deliver a
consistent, quality workspace environment to its agents. Royal
Caribbean worked with Citrix to consolidate IT infrastructure and
speed the access to information via a mobile workspace, so call
center agents could more efficiently handle guest reservation
inquiries, thus ensuring maximum up-time and productivity.
To ensure the secure and efficient delivery of the mobile
workspace, the Royal Caribbean IT organization deployed NetScaler
to provide global load-balancing, network optimization and
troubleshooting capabilities that made it possible to consolidate
the core infrastructure into two datacenters. CloudBridge was used
to accelerate application and desktop delivery for XenDesktop,
dramatically reducing bandwidth consumption, giving call center
agents fast and consistent access to all of the information they
needed to do their jobs. Citrix technology has allowed RCCL to
lower the cost of its existing data center operations while also
providing the ability to rapidly provision new call centers based
upon business requirements.
Quotes
Jeanine Graham-Bellamy, Director of Infrastructure, Royal
Caribbean Cruise Lines, Ltd.
“Our call centers provide one of the most important sources of
revenue for the company. It is critical to provide our agents with
all the information and resources our guests need, so they can
answer questions and connect our customers with services
efficiently and seamlessly. Our Citrix solution combines the
strengths of NetScaler, CloudBridge and XenDesktop to deliver a
fast, responsive workspace to our call center agents, helping us
provide great customer service.”
NetScaler and CloudBridge are key elements of a Citrix cloud
networking solution that delivers unprecedented network
scalability, optimization and management, enabling IT organizations
to build next-gen enterprise data centers, secure apps and networks
from threats and ensure an unparalleled user experience.
Related Links
- Video: Royal Caribbean Deploys Citrix
CloudBridge
- Cloud Networking solutions page
Follow Citrix
- Twitter: @Citrix
- Facebook: Citrix
About Citrix
Citrix (NASDAQ:CTXS) is leading the transition to
software-defining the workplace, uniting virtualization, mobility
management, networking and SaaS solutions to enable new ways for
businesses and people to work better. Citrix solutions power
business mobility through secure, mobile workspaces that provide
people with instant access to apps, desktops, data and
communications on any device, over any network and cloud. With
annual revenue in 2014 of $3.14 billion, Citrix solutions are in
use at more than 330,000 organizations and by over 100 million
users globally. Learn more at www.citrix.com.
For Citrix Investors
This release contains forward-looking statements which are made
pursuant to the safe harbor provisions of Section 27A of the
Securities Act of 1933 and of Section 21E of the Securities
Exchange Act of 1934. The forward-looking statements in this
release do not constitute guarantees of future performance. Those
statements involve a number of factors that could cause actual
results to differ materially, including risks associated with the
impact of the global economy and uncertainty in the IT spending
environment, revenue growth and recognition of revenue, products
and services, their development and distribution, product demand
and pipeline, economic and competitive factors, the Company's key
strategic relationships, as well as other risks detailed in the
Company's filings with the Securities and Exchange Commission.
Citrix assumes no obligation to update any forward-looking
information contained in this press release or with respect to the
announcements described herein. The development, release and timing
of any features or functionality described for our products remains
at our sole discretion and is subject to change without notice or
consultation. The information provided is for informational
purposes only and is not a commitment, promise or legal obligation
to deliver any material, code or functionality and should not be
relied upon in making purchasing decisions or incorporated into any
contract.
© 2015 Citrix Systems, Inc. All rights reserved. Citrix,
CloudBridge, NetScaler and XenDesktop are trademarks of Citrix
Systems, Inc. and/or one or more of its subsidiaries, and may be
registered in the U.S. Patent and Trademark Office and in other
countries. All other trademarks and registered trademarks are
property of their respective owners.
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CitrixKarin Gilles, 408 790-8544Karin.gilles@citrix.comTwitter: @CitrixPR
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