ATLANTA, April 16, 2018 /PRNewswire/ -- SunTrust Banks,
Inc. (NYSE: STI) has been ranked the highest in customer
satisfaction with home equity line of credit (HELOC), according to
the 2018 J.D. Power U.S. Home Equity Line of Credit Satisfaction
StudySM.
The J.D. Power Home Equity Line of Credit Study examines
customer satisfaction with the home equity borrowing experience –
from initial research and application to usage and payment – among
the largest U.S. banks.
"Receiving top honors for customer satisfaction with home equity
lines validates our attention to serving client needs," said
Ellen Koebler, head of consumer
solutions at SunTrust. "We provide relevant home equity line of
credit solutions combined with personal advice throughout the
borrowing process to help our clients understand their options and
make confident financial decisions."
The U.S. Home Equity Line of Credit Satisfaction Study measures
overall customer satisfaction and was fielded in January 2018. The study is based on responses
from more than 4,008 HELOC borrowers. SunTrust scored 869 on a
1,000 point scale, the highest of any lender.
For more information about the U.S. Home Equity Line of Credit
Satisfaction Study, visit
jdpower.com/resource/us-home-equity-line-credit-study.
About SunTrust Banks, Inc.
SunTrust Banks, Inc. (NYSE: STI) is a purpose-driven company
dedicated to Lighting the Way to Financial Well-Being for the
people, businesses, and communities it serves. SunTrust leads onUp,
a national movement inspiring Americans to build financial
confidence. Headquartered in Atlanta, the Company has two
business segments: Consumer and Wholesale. Its flagship subsidiary,
SunTrust Bank, operates an extensive branch and ATM network
throughout the high-growth Southeast and Mid-Atlantic states, along
with 24-hour digital access. Certain business lines serve consumer,
commercial, corporate, and institutional clients nationally. As
of December 31, 2017, SunTrust had total assets of $206
billion and total deposits of $161 billion. The Company
provides deposit, credit, trust, investment, mortgage, asset
management, securities brokerage, and capital market services.
Learn more at suntrust.com.
About J.D. Power
J.D. Power is a marketing, consumer intelligence, and data and
analytics company that helps its clients measure, understand and
improve the key performance metrics that drive their growth and
profitability. J.D. Power's industry benchmarks, unique data and
analytics platform and reputation for independence and credibility
has established the company as one of the world's most well-known
and trusted providers of Voice of the Customer insights.
Established in 1968, J.D. Power is headquartered in Costa Mesa, California, and has offices in
North/South America, Asia Pacific, and Europe. For more information on car reviews
and ratings, car insurance, health insurance, cell phone ratings,
and more, visit JDPower.com.
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SOURCE SunTrust Banks, Inc.