Nuance Voice Biometrics Chosen by SK Telecom to Offer Easy and Secure Authentication
April 28 2015 - 8:00AM
Business Wire
With Nuance Voice Biometrics, SK Telecom Aims
to Improve Customer Experience; Becomes First in Region to
Authenticate Customers by the Sound of Their Voice
Nuance Communications, Inc. (NASDAQ: NUAN) today announced that
SK Telecom, the leading mobile service provider in South Korea, has
deployed Nuance’s voice biometrics to provide an easy and secure
authentication process for its customers. To see this technology in
action at SK Telecom click here.
SK Telecom turned to Nuance’s VocalPassword voice biometric
solution to offer an innovative solution to its customers, allowing
them to authenticate into their accounts using the sound of their
voice. This solution eliminates the need for customers to be asked
intrusive security questions and instead results in a quick, secure
and convenient experience.
SK Telecom, the leading mobile service provider in South Korea
with over 28 million subscribers, has become the first organization
in the region to offer voice biometric technology in the call
center. Previously, customers were asked a number of questions to
verify their identity when calling into the contact center,
creating a lengthy and uncomfortable process. Realizing the value
of their customers’ time, SK Telecom sought to transform the
experience by offering a simple yet secure method for gaining
access to accounts. Now, when a customer dials into the contact
center, they are asked to speak the predefined phrase: “At SK
Telecom, my voice is my password,” to be authenticated into their
account and then speak with a representative about their inquiry or
request. This innovative solution allows for a quick, easy and
secure customer experience.
Voice biometrics offers a proven alternative for organizations
to increase security while also vastly improving the customer
experience by making the authentication process more natural and
intuitive. “Providing our customers with an unparalleled experience
is our top priority” said Ahn Keun, Senior Vice President and Head
of Customer Experience Management (CEM) Office at SK Telecom.
“Voice biometrics is transforming the way we interact with our
customers, allowing them a more convenient experience while also
keeping their information secure. Customers enjoy calling into the
contact center knowing that they are no longer bothered with
intrusive and lengthy questioning.”
“When it comes to authentication, we’ve seen that PINS,
passwords and security questions are leaving accounts vulnerable
and can no longer be considered a safe and secure method,” said
Robert Weideman, executive vice president and general manager,
Enterprise Division, Nuance. “By turning to voice biometrics, SK
Telecom will be able to differentiate itself from other businesses
by offering a truly innovative experience that is proven to be
effective.”
Nuance’s voice biometrics solutions have been adopted globally
by other large organizations such as ING Netherlands, Tangerine
Bank, Tatra Banka, Turkcell, Santander Mexico and Vodacom South
Africa.
Around the world, voice biometrics is quickly becoming an
accepted form of authentication which has proven to be both secure
and convenient. New data from Opus Research shows that the voice
biometrics authentication market is poised to grow from $200M
(2013) to $750M globally in 2017. Nuance voice biometrics
technology leads the industry, with over 50 million voiceprints
deployed by its customers, representing over 80% of the commercial
market. (Opus Research: Census Report: Voice Biometrics Census and
Forecast, November 2014).
To learn more about how voice biometrics can reinvent a customer
experience, go here. Nuance will also be participating in the Opus
Research Voice Biometrics Conference to be held in New York City on
May 4-5, 2015. Please go here for more details.
About SK TelecomSK Telecom (NYSE: SKM, KSE: 017670),
established in 1984, is Korea’s largest telecommunications company
with more than 28 million mobile subscribers, accounting for around
50% of the market. The company reached KRW 17.164 trillion in
revenue in 2014. As the world’s first company to commercialize
CDMA, CDMA 2000 1x, CDMA EV-DO and HSDPA networks, SK Telecom
launched the nation’s first LTE service in July 2011. SK Telecom
also became the world’s first mobile carrier to commercialize
150Mbps LTE-Advanced in June 2013 and 225Mbps LTE-Advanced in June
2014 through Carrier Aggregation (CA). In line with its efforts to
swiftly move towards the next-generation mobile network system, or
5G, it successfully commercialized 300Mbps tri-band LTE-A CA. As of
December 2014, the company has over 16.7 million LTE and
LTE-Advanced subscribers. Based on its strength in network
operations business, SK Telecom is seeking new growth engines in
areas of platform, Big Data and convergence business. For more
information, please visit www.sktelecom.com or email to
press@sktelecom.com.
About Nuance Communications, Inc.Nuance Communications,
Inc. (NASDAQ: NUAN) is a leading provider of voice and language
solutions for businesses and consumers around the world. Its
technologies, applications and services make the user experience
more compelling by transforming the way people interact with
devices and systems. Every day, millions of users and thousands of
businesses experience Nuance’s proven applications. For more
information, please visit: www.nuance.com.
Nuance and the Nuance logo are trademarks or registered
trademarks of Nuance Communications, Inc. or its subsidiaries in
the United States of America and/or other countries. All other
company names or product names may be the trademarks of their
respective owners.
Nuance Communications Contact:USErica Hill,
781-888-5518erica.hill@nuance.com
Nuance Communications (NASDAQ:NUAN)
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