Onvego Launches the Smart AI Receptionist, Giving Businesses Digital Edge On Every Call
May 09 2024 - 10:28AM
via IBN -- Conversational voice AI disruptor Onvego is set to
revolutionize the business telephony sector with its Smart
Receptionist. This AI innovation maximizes the value of every
business phone call.
Smart Receptionist has been designed as an affordable AI-based
call handling and appointment management solution with small and
medium-sized businesses in mind. Onvego's experts have developed a
seamless business call-handling platform after hearing from
partners about their customers’ difficulties managing incoming
calls.
The solution, developed in collaboration with Onvego's design
partner, Phone.com, goes several steps further than traditional
automated attendants. The AI-powered Smart Receptionist can route
calls, block spam, and schedule and reschedule appointments.
Additionally, it responds to many frequently asked questions,
alleviating the need for a dedicated person to answer questions
related to an SMB's offerings.
"When opportunity calls, the Smart Receptionist will always
answer," said Gonen Ziv, Chief Revenue Officer, Onvego. "It's easy
to use and quick to set up. Businesses can go live with the Smart
Receptionist in about five minutes."
Industry Challenges
For too long, businesses have had trouble efficiently managing
their communication channels on several levels due to a lack of
resources, training, time, and the expense of having staff answer
the phone.
Studies consistently show that upwards of 50% of
consumer-to-business telephone calls go unanswered every day.
Considering research from Invoka and others indicating that inbound
phone calls are 10-15 times more likely to convert than leads from
other channels, the opportunity for small business owners to
capitalize on telephone traffic is clear.
Your Business' Best Friend
Onvego's Smart Receptionist leverages state-of-the-art,
proprietary IP, supporting automatic speech recognition (ASR) and
natural language understanding (NLU). It encompasses natural
language processing (NLP), text-to-speech (TTS), and large language
model (LLM) technologies without exposing any of the complexity to
customers or callers.
Its conversational voice AI fully integrates with any cloud
telephony or business VoIP system. It answers phones, routes calls,
sets appointments and stops spam 24/7. With a 99%+ accuracy in
voice comprehension, callers can speak naturally and be understood.
The easy-to-use technology now turns business telephony from a
liability of missed calls into an asset.
Onvego has also introduced its new, AI-powered, fully
customizable FAQ module as part of Smart Receptionist’s evolution.
It can be used by any business that receives incoming phone calls.
The functionality can be set in minutes. No integration is
required, and it works seamlessly with existing IVRs.
Businesses can quickly build a knowledge base to address
recurring caller questions. The combined capabilities mean that the
company and the caller get the most value from every call, even
when a live person cannot answer.
Onvego enables the Smart Receptionist to give telephony service
providers a new revenue stream by offering a service tailored to
their business customers' needs with an easy-to-use, self-service
portal.
"At Onvego, we work hard to ensure our products are easy to use
and quick to set up. The Smart Receptionist brings the high-touch,
expensive existing telephony channel into the modern era," added
Mr. Ziv.
The advent of the Smart Receptionist has already been
acknowledged as a significant step up in the industry. "The
Onvego Smart Receptionist is a breakthrough for Phone.com and our
customers," said Ari Rabban, CEO of Phone.com. "It will enable us
to bring the benefits of AI to even the smallest of businesses
without the cost and complexity typically associated with such
transformative technology."
Media Contact:Contact: Nanci Brown, VP
Strategic Partnerships, OnvegoEmail: nancib@onvego.comWebsite:
www.onvego.com Call: 647-829-9082
About OnvegoOnvego has been at the forefront of
conversational voice AI since it was established in 2015. Backed by
VCs including ff Venture Capital, Terra VP and Open
Valley, it has continually set industry standards with its reliable
and highly accurate voice AI models. Onvego has expertise in
high-accuracy conversational AI, including filtering background
noise. Its products are used by dozens of partners, including many
UCaaS providers.
Its vision is to transform how businesses engage with their
customers. Its commitment extends beyond innovation by building a
world where artificial intelligence enhances productivity, fosters
connections, and elevates the overall customer experience. AI
doesn't replace humans; it augments them and helps them do more
with less.
About Phone.comFounded in 2008 by veteran
telecommunication entrepreneurs, Phone.com provides more than
50,000 businesses across the U.S and Canada with comprehensive,
flexible, and reliable cloud-based communication and collaboration
solutions. Phone.com’s innovative services, award-winning 24/7
support, coupled with experienced executive leadership and
forward-thinking strategic planning, has led to 15 straight years
of growth. With over 50 customizable features including audio and
video conferencing, live and AI-assisted answering services,
voicemail transcription, IVR, vanity and virtual toll free 800 and
local numbers, Phone.com’s business VoIP allows you to connect with
anyone anywhere at any time.
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