ACE*COMM Wins Industry Recognition for 'Best Customer Success'
May 17 2006 - 8:00AM
Business Wire
ACE*COMM Corporation (NASDAQ:ACEC), a global provider of advanced
OSS, value-added services, and network business intelligence
solutions, announced today that it has received the 'Best Customer
Success' award from TeleStrategies, the publisher of Billing World
& OSS Today magazine, at the Sixth Annual Excellence Awards
reception on May 3 at the Billing & OSS World 2006 Conference
in Miami. Published 12 times per year, Billing World & OSS
Today is the most widely read magazine by the back-office software
decision makers in the telecommunications industry. The Best
Customer Success award recognizes outstanding industry achievement
for real-life benefits achieved as part of a customer deployment.
ACE*COMM's Market Maker(TM) product - part of the ACE*COMM Network
Business Intelligence(TM) (NBI) suite - was recognized for
dramatically improving a Tier 1 cable operator's ability to
position its marketing resources to achieve higher quality upsell
opportunities and close new customers. At the same time the
operator was able to develop the information required to match
marketing efforts with available network capacity. "Billing World
& OSS Today magazine is proud to present the 2006 Excellence
Awards to the companies who are driving innovation and positive ROI
in the billing and OSS/BSS industries," said Jill Morgan, publisher
of Billing World & OSS Today magazine. "The Best Customer
Success category is self explanatory, but it should be noted that
it was the single most competitive category in this year's
competition. This year's winner - ACE*COMM - is a company we have
seen go through many changes and challenges over the years in the
industry. It is a company that has re-invented itself and thrived,
but without ever abandoning its core expertise. What impressed us
the most about ACE*COMM was the innovative way in which it has
taken technology that is traditionally buried behind the scenes and
given it relevance on the front lines." "This is a great
validation," said George T. Jimenez, CEO of ACE*COMM. "There is
frankly no higher acknowledgement in the industry than to be
recognized for excellence at the customer deployment level. Being
recognized by Billing World & OSS Today magazine is also
evidence of our leadership in the network business intelligence and
advanced OSS markets. Our customers around the world are using our
business intelligence solutions to identify and develop targeted
services for their customers, gain a better understanding of
back-office processes that affect the customer experience, and
measure the overall effectiveness of their marketing and sales
efforts." ACE*COMM Market Maker(TM) brings together a multitude of
operational information that has been unavailable or undervalued
previously. This information includes customer information, GIS
mapping data, network inventory, coverage topography, and even
credit rating and risk analyses. Market Maker aggregates this
multidimensional information into a visual environment and allows
service providers to see where the best prospects are - as well as
where they are not. One of the biggest challenges facing a service
provider's marketing team in a competitive telecom environment is
the identification of real, prospective customers. The cable
operator utilized Market Maker to integrate information from the
inventory management, customer care, and billing systems. This data
was then enhanced with marketing, financial, and location
information. Per the estimates provided by customer sources, the
enriched database and applied network business analytics produced
the following results: -- Revealed a market potential of $170
million per year in untapped subscriber revenues -- Led to a 23%
reduction in direct mail costs -- Provided a significant increase
in sales conversion rates -- Featured an estimated
return-on-investment (ROI) of $35 million in the first year For
more information contact: NBI@acecomm.com. About ACE*COMM ACE*COMM
is a global provider of network business intelligence and advanced
operations support systems (OSS) solutions for telecom service
providers and enterprises. ACE*COMM's solutions are applicable to a
range of legacy through next-generation networks that include
wired, wireless, voice, data, multimedia, and Internet
communications networks. These solutions provide the analytical
tools required for extracting knowledge from operating networks -
knowledge customers use for asset recovery and revenue assurance,
cost reduction, improved operational efficiency, acceleration of
time-to-market for new services, and more effective customer care.
For over 20 years, ACE*COMM technology has been effectively
deployed for more than 300 customers, spanning over 4000
installations in 70 countries worldwide. ACE*COMM-installed
products are currently enabling the success of customers and
partners such as Alcatel, AT&T, Cisco, General Dynamics, IBM,
Level 3 Communications, Marconi, Motorola, Northrop Grumman,
Siemens, and Unisys. Headquartered in the Washington, DC area,
ACE*COMM has corporate offices in Australia, Canada, China, and the
UK. ACE*COMM is a registered ISO 9001 quality standard company. For
more information, visit www.acecomm.com. ACE*COMM and the ACE*COMM
logo are registered trademarks, and ACE*COMM Network Business
Intelligence is a trademark, of ACE*COMM Corporation. Except for
historical information, the matters discussed in this news release
include forward-looking statements that are subject to certain
risks and uncertainties that could cause the actual results to
differ materially from those projected, including, but not limited
to: the failure of anticipated demand to materialize, delays or
cancellations of orders due to various factors, including business
and economic conditions in the U.S. and foreign countries;
industry-wide slowdowns, any limitations on customers' financial
resources, the continued convergence of voice and data networks,
the continuing success of the Company's strategic alliances for
product development and marketing, customer purchasing and
budgetary patterns or lack thereof; pricing pressures and the
impact of competitive products; the timely development and
acceptance of new products; the Company's ability to adequately
support its operations, and other risks detailed from time to time
in the Company's Report on Form 10-Q and other reports filed with
the Securities Exchange Commission.
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