TCP Software honored as Silver Stevie® Award Winner in 2024 American Business Awards®
May 21 2024 - 9:01AM
Business Wire
TCP recognized for Customer Service
Department of the Year
TCP Software, a leading provider of time, attendance, and
employee scheduling solutions, today announced that TCP was named
the winner of a Silver Stevie® Award for Customer Service
Department of the Year - Computer Hardware, Services & Software
category in the 22nd Annual American Business Awards®.
The American Business Awards are the U.S.A.’s premier business
awards program. All organizations operating in the U.S.A. are
eligible to submit nominations—public and private, for-profit and
non-profit, large, and small.
TCP was selected for maintaining superb customer satisfaction
through five acquisitions. As the company grows, it continually
cultivates a customer-centric culture and sets expectations that
every single interaction with customers must be solution-oriented.
As a result, TCP drives:
- 70+ NPS
- 97+% customer satisfaction (CSAT) scores
- <70 days implementation time (fastest implementation in the
time and attendance and employee scheduling software business)
- <1 minute avg. first response time to speak with live agent
via phone call
- 19 seconds avg. wait time to speak with live agent via
chat
"We are thrilled to be recognized for the hard work we put into
providing Complete Customer Care for all of our clients,” says
Susan Spencer, Vice President of Client Success at TCP Software.
"With over 800 combined years of experience supporting TCP
products, our team is committed to providing world-class support to
each customer.”
More than 3,700 nominations from organizations of all sizes and
in virtually every industry were submitted this year for
consideration in a wide range of categories, including Startup of
the Year, Executive of the Year, Best New Product or Service of the
Year, Marketing Campaign of the Year, Thought Leader of the Year,
and App of the Year, among others.
Details about The American Business Awards and the list of 2024
Stevie winners are available at www.StevieAwards.com/ABA.
For more information about time, attendance, and employee
scheduling solutions, please visit
https://www.tcpsoftware.com/.
About TCP Software
TCP is the world’s singular authority and innovator on time and
attendance and employee scheduling solutions. Purpose-built to suit
the needs of companies and organizations across a range of
industries, only TCP’s best-of-breed solutions embed the deep
expertise and operational rigor required to ensure time integrity.
With TCP, companies can finally tame the hidden chaos caused by the
growing complexities of a rapidly changing world of work and get
time right, every time.
About the Stevie Awards
Stevie Awards are conferred in nine programs: the Asia-Pacific
Stevie Awards, the German Stevie Awards, the Middle East &
North Africa Stevie Awards, The American Business Awards®, The
International Business Awards®, the Stevie Awards for Women in
Business, the Stevie Awards for Great Employers, the Stevie Awards
for Sales & Customer Service, and the new Stevie Awards for
Technology Excellence. Stevie Awards competitions receive more than
12,000 entries each year from organizations in more than 70
nations. Honoring organizations of all types and sizes and the
people behind them, the Stevies recognize outstanding performances
in the workplace worldwide. Learn more about the Stevie Awards at
http://www.StevieAwards.com.
Supporting sponsors of The 2024 American Business Awards include
Melissa Sones Consulting and SoftPro.
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lehlers@tcpsoftware.com