Zelis® Delivers Industry’s First Integrated Healthcare Payments and Communications Platform
May 20 2024 - 8:00AM
Business Wire
Payers benefit from a modern platform that
simplifies payment experience for providers and members and is
supported by an expansive partner ecosystem
Zelis, a leading provider of healthcare technology solutions,
unveils the Zelis Advanced Payments Platform℠ (ZAPP) to help payers
process high volumes of claims payments and communications, along
with technical requirements, in one integrated platform. As
technology, regulatory standards, and customer needs evolve, ZAPP
helps payers simplify and streamline operations, reduce complexity,
and stay compliant while providing a payment experience that meets
their needs and those of providers and members today, and in the
future. The innovative technology from Zelis was developed in close
partnership with clients for nearly two years and is now generally
available.
ZAPP is supported by an ecosystem of more than 80 technology and
strategic partners with expertise in adjudication, card processing,
banking, and enablement. This provides payers with access to
capabilities and services to enable their future innovation plans.
By delivering a holistic solution, Zelis delivers digital
conveniences and innovative offerings that benefit providers and
members without the complexity of managing more external vendors.
In addition, ZAPP’s deep integrations with Google, Apple Wallet,
and Zelle will help to modernize the provider and member experience
at a greater scale.
“Payers shouldn’t have to manage a patchwork of complex and
incompatible systems to deliver payments and communications,” said
Yusuf Qasim, President, Payments Optimization at Zelis. “Aside from
the administrative burden, complicated tech stacks introduce
complexity and risks. We’ve thoughtfully built ZAPP by listening to
the needs of payer clients and expanding our partner ecosystem.
We’ve created an innovative platform that can scale based on a
client’s needs, helps them stay compliant, provides modern
offerings, and reduces friction among payers, providers, and
members.”
Benefits of the Zelis Advanced Payments Platform
- Increase efficiency: ZAPP intelligently manages all
communications and payments across modalities including the
automated clearing house (ACH) network, virtual credit cards, and
check. In partnership with Rectangle Health, the platform also
delivers the industry’s first straight-through processing (STP)
solution. Payers benefit from reduced operational costs and
complexity, while providers and members benefit from quick and
seamless payments and communications.
- Accelerate payments modernization: Payers are at various
stages of digital modernization. ZAPP is designed to help payers
seamlessly scale into new markets and reach additional payees
without further implementation. The platform’s robust rules-based
engine, paired with its growing partnership ecosystem and unmatched
dataset, delivers modern and customized payment experiences for
payers, providers, and members alike.
- Mitigate risk and complexity: Designed for scale and
growth against a complex and rapidly evolving regulatory landscape,
ZAPP manages and stores more than one million rules to help payers
seamlessly maintain compliance.
- Simplify the payment experience for providers and
members: Drawing upon an expansive partner ecosystem, ZAPP
reduces payment friction and offers more choice and better access
to providers and members, resulting in higher levels of
satisfaction. Zelis recently partnered with Availity to streamline
the end-to-end process between healthcare payers and providers,
from administrative workflows through payments.
Delivering Seamless Payments for Members, Claimants, and
Businesses
With more than $220 billion in payments delivered to providers
in 2023 and 800 million claims communications delivered, ZAPP
already has a proven track record of success. It recently earned
the 2024 MedTech Breakthrough for Best Overall Healthcare Payments
Innovation Award.
Today, the platform is used by more than 450 payers to manage
and process payments and communications — including member payments
and disbursements — to one million providers and members. It can
also be used by payers to send members explanations of benefits
(EOBs) and to receive premium payments.
Zelis is investing in expanding its payment capabilities to
serve more markets, businesses, and claimants, like property and
casualty. In a single platform, clients can now orchestrate
payments and communications for all payees while reducing
inefficiencies and administrative burden.
Learn more about the Zelis Advanced Payments Platform and how
the integrated payments and communications platform reduces system
complexity and streamlines operations.
About Zelis
Zelis is modernizing the healthcare financial experience by
providing a connected platform that bridges the gaps and aligns
interests across payers, providers, and healthcare consumers. This
platform serves more than 750 payers, including the top 5 national
health plans, BCBS insurers, regional health plans, TPAs and
self-insured employers, and millions of healthcare providers and
consumers. Zelis sees across the system to identify, optimize, and
solve problems holistically with technology built by healthcare
experts – driving real, measurable results for clients. Learn more
at Zelis.com and follow us on LinkedIn to get the latest news.
View source
version on businesswire.com: https://www.businesswire.com/news/home/20240520662952/en/
Media contact
Jon Gregalis press@zelis.com