Dimension Data, a multi-billion dollar global IT solutions and services provider, today announced that Ocean County College is using Dimension Data’s world-class managed services – Uptime powered by Cisco Services and Insite – to reduce its IT management and support costs, minimize network downtime and allocate its existing IT experts to core projects.

As a New Jersey-based community college with a 40-year track record of providing higher education to local residents, Ocean County College needed a dependable way to manage its IP Telephony (IPT) systems and infrastructure to ensure minimal downtime and disruption to its 10,000 faculty and students. To meet these needs, Dimension Data applied two of its world-class managed services ─ Uptime powered by Cisco Services and Insite. Insite provides Ocean County College with real-time, online network monitoring and management to assure applications, databases and infrastructure are available and operating as intended, and combined with Uptime powered by Cisco Services, provides Ocean County College with an online, proactive maintenance, troubleshooting and resolution services.

“Dimension Data came highly recommended by Cisco and had an excellent reputation in the managed services area,” said Rick Goshey, director of technical services at Ocean County College. “We have found Dimension Data’s Uptime powered by Cisco Services and Insite to be highly reliable. Dimension Data is extremely responsive to any incidents that occur – day or night – and keeps us informed along the way. Ocean County College depends on Dimension Data to ensure our IPT is administered flawlessly.”

For the past four years, Dimension Data has been a trusted advisor and IT solutions provider to Ocean County College, assisting with the college’s IP phones and LAN, along with securing the best possible hardware prices. Dimension Data’s Uptime powered by Cisco Services and Insite have returned a reduction in the time, resources and costs required to manage many of these core pieces of the college’s network.

Through Uptime powered by Cisco Services and Insite, Dimension Data provides 24x7 monitoring and resolution, applies patches and upgrades, and provides break-fix maintenance on a proactive and real-time basis to minimize downtime of Ocean County College’s IPT environment, routers, firewalls and core switches. Dimension Data also ensures the Cisco Unity Unified Messaging platform and Cisco Unified Communications Manager (CUCM) are up and running, keeping software up-to-date, monitoring systems to assure optimal voice quality and monitoring call volumes to ascertain system performance. As a result, the college’s faculty and staff receive uninterrupted telephone and IP telephony service. Not only are adverse incidents often anticipated before they occur but, in many cases, they are resolved before Ocean County College’s faculty and staff experience any disruptions to phone or Internet service.

When performance issues are identified, such as a CUCM server performance degradation, Dimension Data operators examine the incident, create an Uptime ticket and dispatch an engineer – day or night – to resolve the problem. Dimension Data’s Uptime powered by Cisco Services gives Ocean County College tickets priority with Cisco engineers for even faster issue resolution when technical escalations are required. Using Uptime and Insite, Ocean County College also gains access to an online service portal that provides a transparent, real-time view of their network including tailored reports measuring service-level agreements and performance, ultimately giving the college greater visibility into the overall health of their network. Through Insite, Ocean County College can view device status, call handling performance, device performance and utilization reports on voice gateways, circuits, etc. Through Uptime, Ocean County College has direct access to input service requests, view request status, and access device inventory.

About Dimension Data

Dimension Data (LSE:DDT), a specialist IT services and solutions provider, helps clients plan, build, support and manage their network and IT infrastructures. Dimension Data applies its expertise in networking, security, operating environments, storage and contact center technologies and its unique skills in consulting, integration and managed services to create customized client services. For more information: Call 866-DIDATA-US or visit www.dimensiondata.com/na.

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