University of Rochester Medical Center Deploys Concord's eHealth(R) and SPECTRUM(R) Software Suites
June 06 2005 - 1:00PM
PR Newswire (US)
University of Rochester Medical Center Deploys Concord's eHealth(R)
and SPECTRUM(R) Software Suites Combination Guarantees 24x7
Performance and Reliability for the Medical Center's Life-Saving
Wired and Wireless Network MARLBORO, Mass., June 6
/PRNewswire-FirstCall/ -- Concord Communications, Inc.
(NASDAQ:CCRD) today announced that the University of Rochester
Medical Center has deployed its eHealth(R) Suite in conjunction
with its SPECTRUM(R) Integrity(TM) software platform to provide a
comprehensive historical and real-time view into the medical
center's wired and wireless infrastructure. The eHealth Suite
provides detailed historical data for accurate IT capacity
forecasting, while the SPECTRUM software provides a real-time view
into network-wide availability and performance. "Our IT
infrastructure is literally the backbone of the medical center's
health care services," Gary Kobel, manager of customer support for
the University of Rochester Medical Center, explained. "It supports
a wide range of critical applications -- everything from patient
registration and online medical records, to PACS imaging and video
telemedicine. As our core medical and research services become
increasingly dependent on technology, we find that any application
or device degradation or failure has an extremely large impact on
our organization's ability to operate effectively." Concord's
eHealth and SPECTRUM solutions work hand-in-hand to provide
seamless management of the medical center's expansive local and
wide area network that connects two hospitals, schools of nursing,
medicine and dentistry, and approximately 100 remote health and
research locations. The eHealth Suite monitors performance and
identifies trends, providing the intelligence that reports when
network behavior deviates from normal patterns. The network
operations team also uses the eHealth Suite as its WAN capacity
planning tool to ensure that the medical center has the appropriate
level of bandwidth. The SPECTRUM software manages the availability
of 200 HP(R) and IBM(R) servers running Windows(R), Linux(R), and
UNIX(R) operating systems, as well as 16,000 network connections
across Enterasys(R) routers and switches. It uses patented root
cause and impact analysis to pinpoint the exact location of
problems anywhere in the network. The medical center also has
approximately 100 wireless access points that provide connectivity
to the application infrastructure via handheld PDAs and laptops on
medical carts in its hospitals. In the future a major wireless
project is planned which would add 1000 or more access points
across the medical center, dramatically increasing the current
wireless offering. The SPECTRUM software -- already managing the
existing wireless network -- will scale to manage the larger
deployment as it rolls out. According to Kevin Moran, network
engineer at the medical center, the synergies between the eHealth
and SPECTRUM solutions provide an ideal way to cross-check the
performance of the entire network. "On one hand, the eHealth Suite
is able to collect historical data so we can predict future needs
and get out in front of problems. On the other hand, the SPECTRUM
software's real- time analysis is a trusted tool that reliably
expedites 24x7 notification of immediate problems and helps our
front line support determine root causes and rapidly fix issues
before users notice." Moran added, "We are very pleased with the
product integration roadmap between the two solutions." The
SPECTRUM OneClick(R) user interface provides executives with the
ability to quickly view and understand network status and its
impact on patient care delivery systems across the WAN. "The
SPECTRUM OneClick interface is a radical improvement," Moran said.
"With a glance, our help desk personnel can determine whether an
issue is related to the network or servers, without needing
extensive technical knowledge. This actionable information can then
be shared with all interested parties, in particular the doctors,
nurses, and care providers who look to the network to support them
in their jobs." Moran praised Concord's technical support team. "I
know my question will always be answered on the first call. They
are by far my favorite vendor support team to work with." About the
University of Rochester Medical Center The University of Rochester
Medical Center is at the heart of medical knowledge and expertise
for Central New York State and the Finger Lakes region of Upstate
New York. It includes the University of Rochester School of
Medicine and Dentistry, the School of Nursing, the Eastman Dental
Center, the University of Rochester Medical Faculty Group, Strong
Memorial Hospital, and the Golisano Children's Hospital at Strong.
The Strong Health medical team is comprised of over 1,500
physicians with admitting privileges to Strong Memorial Hospital
and Highland Hospital, and over 2,000 highly qualified nurses
representing all disciplines, both medical and surgical.
(http://www.urmc.rochester.edu/) About Concord Communications, Inc.
Concord Communications, Inc. (NASDAQ:CCRD) is a global provider of
Business Service Management (BSM) software that reduces IT
downtime, improves capacity planning, and optimizes service level
management -- thereby enabling customers to increase revenue and
productivity. Built on more than 100 technology patents, Concord's
family of world-class solutions addresses the needs of enterprise
customers across 17 vertical markets, managed service providers,
and both wireless and wireline telecommunications carriers. These
solutions enable organizations of all sizes to map IT services to
business needs, measure the actual end-user experience, and manage
voice or data applications, systems, and networks. More than 7,500
customers worldwide use Concord's software, including 23 of the
world's 24 largest service providers, 14 of the world's 20 largest
banks, and 11 of the world's 20 largest insurance companies.
Founded in 1986 and headquartered in Marlboro, Massachusetts, USA,
Concord maintains offices around the globe and can be found on the
web at http://www.concord.com/. Concord Communications, Inc., the
Concord logo, eHealth, SPECTRUM, and SPECTRUM OneClick are
trademarks of Concord Communications, Inc. All other trademarks are
the property of their respective owners. The information contained
in this press release is applicable only today and should
thereafter be considered historical and will no longer constitute
the Company's current expectations. The Company undertakes no
obligation to update information contained in this press release.
DATASOURCE: Concord Communications, Inc. CONTACT: Ann Kelly of
Concord Communications, Inc., SPECTRUM Business Unit,
+1-603-334-2179, , or Eric Snow of Concord Communications, Inc.,
+1-508-486-4508, Web site: http://www.concord.com/
http://www.urmc.rochester.edu/
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