Awards Highlight Positive Results Achieved Through Automated Service Delivery REDWOOD CITY, Calif., Nov. 8 /PRNewswire-FirstCall/ -- SupportSoft (SPRT), a leading provider of Real-Time Service Management (RTSM(TM)) software, recognized a select group of SupportSoft customers with awards for service automation leadership at its 2005 User Forum held in San Francisco, California last week. Companies receiving awards for their results-driven approach to service automation solutions for both their internal and external customers include: -- Best High Speed Customer Service: Cox Communications -- Best Self-Service Vision (co-winners): CSC and Marriott International, Inc. -- Best End-User Adoption: Fidelity Investments -- Most Innovative Vision for Enterprise Service Automation: Microsoft -- Most Innovative Vision for Customer Service Automation: Symantec -- SupportSoft Digital 360 Triple Play Award: Time Warner Cable -- Best Knowledge-Enabled Customer Self-Service: BellSouth The two-day User Forum focused on the "convergence" of rapidly emerging technologies such as broadband, VoIP and IPTV -- plus wired and wireless services. The technical problems associated with convergence are anticipated to have significant implications for both digital service providers and enterprises and, in either case, the end-users of technology, who require that their technical issues be resolved quickly, reliably and consistently. Two leading industry analysts in attendance reinforced the conference's convergence theme, citing their own companies' research which indicates that consumerization of new technologies will be the most significant trend in this decade impacting corporate IT(1) and that IT innovation is best found in the consumer-driven world.(2) "SupportSoft customers continue to demonstrate their ability to meet the new support challenges that converging technologies bring to digital service providers, IT organizations and, above all, end-users, whether they are customers inside or outside the company -- or anywhere in-between," said Radha Basu, Chairman and CEO of SupportSoft. "It's no longer a simple matter of asking 'Who owns the problem when the technology stops working?' In today's customer-driven world where the lines between consumer and enterprise technologies are blurring, it is essential to quickly isolate the problem, accurately diagnose its cause, and automate its resolution in real time. This year's User Forum award winners have demonstrated an ability to make a difference for their companies and their customers through the use of service automation solutions." About SupportSoft SupportSoft, Inc. is a leading provider of Real-Time Service Management (RTSM(TM)) software designed to improve enterprise endpoint automation and technical support and enable triple play service automation for VoIP, video or broadband delivery by service providers to their customers. Digital service providers benefiting from SupportSoft solutions include Auna, Belgacom, BellSouth, Casema, Charter Communications, Comcast Communications, Cox Communications, Time Warner, TDC Cable TV, TeliaSonera, UPC and Verizon. Enterprises that have licensed SupportSoft software for IT requirements include ADP, Bank of America, BT, IBM, Procter & Gamble, Siebel Systems, Sony and Thomson Financial. Managed service providers that utilize the Company's solutions to provide outsourced services to their enterprise customers include ACS, CGI, CompuCom and CSC. For more information, visit http://www.supportsoft.com/. (1) Gartner, Inc. press release entitled: 'Gartner Says Consumerization Will Be Most Significant Trend Affecting IT During Next 10 Years', October 20, 2005 (2) Forrester Group 'The Essentials Of Consumer-Driven Innovation' presentation from Consumer Forum 2005, New York, September 27, 2005 DATASOURCE: SupportSoft, Inc. CONTACT: Jennifer Massaro of SupportSoft, +1-650-556-8596, or Web site: http://www.supportsoft.com/

Copyright