IR Unveils New Experience Management Solution for Microsoft Skype for Business Online in Microsoft Office 365
March 27 2017 - 7:00AM
Business Wire
IR Prognosis delivers call quality
troubleshooting for cloud and hybrid environments
IR, the leading global provider of experience management
solutions for unified communications and contact centers, today
announced support for Microsoft Skype for Business Online in its
industry leading IR Prognosis for UC. Organizations can now provide
better visibility into call and meeting quality issues and faster
troubleshooting in a single solution across Skype for Business
Online as well as on-premises, multi-vendor environments, and
co-existing UC solutions from Cisco and Avaya.
Businesses are investing in cloud-based technologies like Skype
for Business Online to meet their communication and collaboration
needs across the enterprise. For organizations that are migrating
or extending to the cloud, Prognosis for UC will provide user
experience and performance management insights, troubleshooting and
root-cause analysis beyond the premises to include Office 365 users
as well.
Not only can you see if you’re having poor quality, but also the
root cause of the problem and how to fix it. Prognosis for UC,
combined with the Prognosis UC Assessor for network performance
assessment, delivers the most complete end-to-end experience
management solution for multi-vendor UC ecosystems across premises
and cloud environments. And it’s still all done without the need
for expensive network probes. In addition, Prognosis is a Microsoft
certified IT Pro Tool partner solution, a certified network
assessment solution for Skype for Business Online, and is
recommended to be used in conjunction with the Skype Operations
Framework (SOF).
Kevin Ryder, Chief Marketing Officer at IR said, “Senior
executives are keen to reap the benefits of digital transformation,
which is underpinned by effective communications and collaboration.
However, this can be undermined by a lack of planning and
comprehensive UC management tools, leading to poor user experience
and adoption. Ensuring end-to-end visibility across an entire UC
ecosystem is critical and by extending Prognosis capabilities into
Skype for Business Online, our customers gain valuable insights to
identify and remediate issues quickly regardless if they exist
on-premises or in the cloud.”
Levon Esibov, Partner PM Director at Microsoft Corp. said,
“Microsoft is committed to providing to our customers the best
experience possible through our Skype for Business solution, so we
set very high standards for our partner solutions evaluated through
the IT Pro Tools Program. We’re pleased that IR Prognosis for UC
has been a certified product helping organizations plan, deliver,
and operate a successful Skype for Business solution.”
It's more important than ever that companies are investing in
performance management solutions like Prognosis, because as the
complexity of UC systems grow, so can the operational cost if they
do not have the right management solutions in place. According to a
recent study published by Nemertes Research, organizations that use
specialty tools to manage UC implementations and performance save
58 percent in IT costs over organizations that do not.1
"In addition to a reduction in operational costs, our research
has shown that customers using UC management and monitoring tools
also see an increase in user adoption," said Robin Gariess,
President at Nemertes Research. "More than half of the
organizations that we surveyed still do not leverage the benefits
of UC monitoring and management tools. Organizations that invest in
solutions such as Prognosis not only see wider UC adoption, but
also reduced staffing needs and overall UC operating costs.”
IR will be demonstrating Prognosis for Skype for Business Online
and Prognosis UC Assessor at their booth #633 at Enterprise Connect
at Gaylord Palms in Orlando, Fla., March 27-29.
The expanded features for Prognosis for UC and Prognosis UC
Assessor are available today for selected customers and partners,
and will be generally available in the second quarter of 2017.
About IR
IR is the corporate brand name of Integrated Research Limited
(ASX:IRI), the leading global provider of experience management
solutions for critical IT infrastructure, payments and
communications ecosystems. More than 1000 organizations in over 60
countries—including some of the world’s largest banks, airlines and
telecommunication companies rely on IR Prognosis to provide
business critical insights and ensure continuity-critical systems
deliver high availability and performance for millions of their
customers across the globe. For further information on IR, visit
www.ir.com.
1 2016 UC Total Cost of Operations, Nemertes Research
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version on businesswire.com: http://www.businesswire.com/news/home/20170327005056/en/
Contacts for IR:IRKevin Ryder, +61 2 9966
1066media@ir.comOrFinn Partners for IRMichelle Sieling, +1 415 541
0750irteam@finnpartners.com
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