Logicalis US Selects IR Prognosis to Enhance Managed Unified Communication Services
March 14 2017 - 8:30AM
Business Wire
Solution Provider Increases Operational
Visibility into Complex Hosted Collaboration Deployments Using
Prognosis for UC
IR, the leading global provider of experience management
solutions for unified communications and contact centers, today
announced that Logicalis US, an international IT solutions and
managed services provider, has enhanced its Cisco and Microsoft
Skype for Business collaboration and video managed services with
the deployment of IR Prognosis for Unified Communications (UC),
Service Provider Edition.
Logicalis US consults, builds, manages and operates IT solutions
– including communication and collaboration solutions – for
enterprise customers. When working with clients on a unified
communication (UC) solution, Logicalis begins with a deep
understanding of the client’s business, then designs an integrated
network environment tailored to meet those needs and deliver
secure, real-time collaboration capabilities to any device,
anywhere, at any time. Logicalis also delivers a hosted
collaboration solution as a consumption-based UC-as-a-service
offering supported by Logicalis’ 24x7x365 remote management and
monitoring. To ensure its clients’ collaboration and
videoconferencing solutions deliver the experience users expect,
Logicalis will implement Prognosis for UC as part of its hosted
solution to give Logicalis’ managed services experts greater
visibility into client networks, improving troubleshooting as well
as quality of service overall.
“Delivering a better user experience is entirely about having
the visibility you need into the end user collaboration experience
and rapidly being able to diagnose – and correct – impending
network issues,” says David Leech, Vice President, Cloud and
Managed Services, Logicalis US. “This is something we believe IR’s
solutions can help us do. I’m excited about putting these tools
into the hands of Logicalis’ managed services engineers and
enabling them to provide an even more rapid and proactive service
that will take our customers’ unified communications experiences to
the next level and beyond.”
When planning for UC deployments, IT teams need to, not only be
aware of the problems in the network and user experience, but also
need to understand why these issues are occurring in order to
effectively resolve them. Prognosis for UC reduces time to
resolution by enabling users to quickly pinpoint the problem
through prescriptive guidance. Prognosis for UC enables
organizations to deliver the best user experience possible for
collaboration, meetings and voice/video calls, whether in the
cloud, on-premises, for hybrid environments or through a managed
service. In addition, Prognosis manages highly complex UC
environments across multiple vendors, including Microsoft, Cisco
and Avaya, without the use of network probes. Through analytics
provided by Prognosis, organizations can also quickly identify and
resolve communications issues in real time.
“UC environments are growing in complexity and the user
experience is only as strong as the weakest link. Our managed
service provider partners need solutions that reduce complexity,
and allow them to overachieve their service level with their
customers,” says Andre Cuenin, President, Americas and Europe at
IR. “We are proud to have entered into a strategic agreement with
Logicalis US. Prognosis will help Logicalis troubleshoot, provide
root-cause analysis, and optimize service delivery across
multi-vendor, multi-tenant environments.”
About IR
IR is the corporate brand name of Integrated Research Limited
(ASX:IRI), the leading global provider of experience management
solutions for critical IT infrastructure, payments and
communications ecosystems. More than 1000 organizations in over 60
countries—including some of the world’s largest banks, airlines and
telecommunication companies rely on IR Prognosis to provide
business critical insights and ensure continuity-critical systems
deliver high availability and performance for millions of their
customers across the globe. For further information on IR, visit
www.ir.com.
About Logicalis
Logicalis is an international multi-skilled solution provider
providing digital enablement services to help customers harness
digital technology and innovative services to deliver powerful
business outcomes.
Our customers cross industries and geographical regions; our
focus is to engage in the dynamics of our customers’ vertical
markets including financial services, TMT (telecommunications,
media and technology), education, healthcare, retail, government,
manufacturing and professional services, and to apply the skills of
our 4,000 employees in modernizing key digital pillars, data center
and cloud services, security and network infrastructure, workspace
communications and collaboration, data and information strategies,
and IT operation modernization.
We are the advocates for our customers for some of the world’s
leading technology companies including Cisco, HPE, IBM, NetApp,
Microsoft, VMware and ServiceNow.
The Logicalis Group has annualized revenues of over $1.5 billion
from operations in Europe, North America, Latin America and Asia
Pacific. It is a division of Datatec Limited, listed on the
Johannesburg Stock Exchange and the AIM market of the LSE, with
revenues of over $6.5 billion.
For more information, visit www.us.logicalis.com.
Business and technology working as
one
To learn more about Logicalis activities through a variety of
social media outlets, click here.
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version on businesswire.com: http://www.businesswire.com/news/home/20170314005019/en/
Contacts for IR:IRKevin Ryder, +61 2 9966
1066media@ir.comorFinn Partners for IRMichelle Sieling, +1 415 541
0750irteam@finnpartners.comorContact for
Logicalis:Communication Strategy Group for Logicalis USKaren
Franse, +1 866 997 2424 x222kfranse@gocsg.com
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