Lifenet Insurance to Improve Employee Work Efficiency
May 07 2024 - 9:00PM
Business Wire
Lifenet Insurance Goes Live with IT Service
Management
Ivanti Software K.K., the Japanese subsidiary of Ivanti, a tech
company that breaks barriers between IT and security departments so
that Everywhere Work can thrive, and Lifenet Insurance Co. (Lifenet
Insurance), today announced that Ivanti Neurons for ITSM, Ivanti's
SaaS-based IT service management solution, has gone live.
Lifenet Insurance is committed to "honesty, simplicity,
affordability, and convenience." Lifenet Insurance aims to be a
leading company in the online life insurance market by providing
customers with a comprehensive range of products and services, from
insurance consultation and application to payment of claims, while
utilizing digital technology under its manifesto, "Honest,
Easy-to-understand, Affordable, and Convenient.” The increase in
the number of online insurance policies, inquiries and employees
required Lifenet Insurance to take a PDCA approach to provide
better IT services in order to deliver an exceptional customer
experience.
Lifenet Insurance was dealing with the entire IT department for
items that impacted overall operations, but incident management was
being managed separately by the Planning Department and the
Operations Department. In addition, the IT department was burdened
with the cost of IT services because the means of IT requests from
employees were not standardized and it was difficult to utilize the
records of responses. The company had been operating IT service
management consisting of multiple products on-premise for some
time, but in light of future business development and scalability,
it began to consider consolidating its IT service management in the
cloud from 2022. Under these circumstances, they selected Ivanti's
SaaS-based IT service management solution, Neurons for ITSM, which
met their selection criteria, and went into production in August
2023.
Ivanti Neurons for ITSM is compliant with the key processes of
ITIL, a set of best practices for IT service management, to
standardize, streamline, and visualize IT services. The solution
helps enable organizations to optimize costs, increase business
efficiency, and improve compliance and security, and can be easily
extended and adapted to support the execution of more sophisticated
service management processes and to meet specific business
needs.
Junpei Yokosawa, Director (in charge of IT Strategy
Department/System Planning Department/System Operation
Department/Data Science Promotion Office), Lifenet Insurance
Company, comments:
“Lifenet Insurance went live in a short period of time after
deciding to adopt Ivanti IT Service Management. We now provide
easy-to-understand, unified IT service application and inquiry
forms as a service catalog, making it intuitive and easy for
employees to apply for IT services, which used to be complicated.
In addition, by consolidating data on various requests and creating
a dashboard of response status, we have created a foundation for
efficient resolution of requests, which we hope will lead to
further improvements in IT services and employee satisfaction."
Alex Lei, Vice President, Asia Pacific Japan, Ivanti,
commented:
“Ivanti provides IT Service Management solutions that enable our
clients to provide their employees with a high quality work
experience (Digital Employee Experience (DEX)) through the use of
digital tools. IT service management is a key component of DEX and
we are committed to helping Lifenet Insurance improve employee
satisfaction in the future.”
Lifenet Insurance plans to measure the effectiveness of Ivanti's
IT service management solution, Ivanti Neurons for ITSM, as it
becomes available.
About Lifenet Insurance
Lifenet Insurance Company Limited (Lifenet Insurance) is a life
insurance company that uses the Internet as its primary sales
channel under its management philosophy of "supporting each
customer's way of life by providing honestly managed,
easy-to-understand, inexpensive and convenient products and
services. While leveraging digital technology, Ivanti aims to
become a leading company that strongly drives the expansion of the
online life insurance market, while realizing the provision of
products and services from the customer's perspective throughout
the entire process, from insurance consultation and application to
payment of claims and other benefits.
https://www.lifenet-seimei.co.jp/
About Ivanti
Ivanti breaks down barriers between IT and security so that
Everywhere Work can thrive. Ivanti has created the first
purpose-built technology platform for CIOs and CISOs – giving IT
and security teams comprehensive software solutions that scale with
their organizations’ needs to enable, secure and elevate employees'
experiences. The Ivanti platform is powered by Ivanti Neurons - a
cloud-scale, intelligent hyperautomation layer that enables
proactive healing, user-friendly security across the organization,
and provides an employee experience that delights users. Over
40,000 customers, including 85 of the Fortune 100, have chosen
Ivanti to meet challenges head-on with its end-to-end solutions. At
Ivanti, we strive to create an environment where all perspectives
are heard, respected and valued and are committed to a more
sustainable future for our customers, partners, employees and the
planet. For more information, visit www.ivanti.com and follow
@GoIvanti.
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Press Contacts press@ivanti.com
Shoichi Toba Email: shoichi.toba@ivanti.com TEL:
03-6432-4180