ComEd Launches New Website Advancing Online Service and Connection for Customers
July 11 2016 - 10:07AM
Business Wire
New site provides greater access to
information across multiple device platforms
ComEd has launched a new responsive website, advancing the
online service experience and providing anytime, anywhere access
for customers. The new interactive site lets customers move
seamlessly across mobile, tablet and desktop devices and builds on
existing tools, such as being able to report a power outage online
or calculate individual energy usage. It also provides a faster and
easier navigation system and upgraded security features to protect
customer information.
The newly designed site incorporates feedback provided by
customers. Upgraded navigation improves access to important
services, making it easy for customers to report and check the
status of power outages, view their energy usage and make informed
decisions about their energy consumption through more easily
accessible pages and content.
“We continue to work on and launch innovative solutions that
provide our customers with ways for them to customize their energy
service,” said Anne Pramaggiore, ComEd president and CEO. “This new
online site was built with our customers in mind, and we look
forward to continuing to provide them with the latest technology
that delivers the choices and value they have come to expect from
us.”
The new website provides customers information when and where
they need it. ComEd’s mobile app, available for iPhone® and
Android™ devices, enables customers to:
- Report an outage and check restoration
status
- View their account summary and
history
- Manage payments, including budget
billing, automatic payments and one-time payments
- Report a meter reading
- Find a location to make an in-person
payment
Customers can easily access the new ComEd website from any
online device at ComEd.com.
ComEd’s sister utilities, BGE, PECO, Pepco, Delmarva Power and
Atlantic City Electric also are using the latest web
technology.
Commonwealth Edison Company (ComEd) is a unit of Chicago-based
Exelon Corporation (NYSE: EXC), the nation’s leading competitive
energy provider, with approximately 10 million customers. ComEd
provides service to approximately 3.8 million customers across
northern Illinois, or 70 percent of the state’s population. For
more information visit ComEd.com, and connect with the company on
Facebook, Twitter and YouTube.
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Media Contact:312-394-3500ComEd.com/News
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