Changes rich menus, expands chatbot & keyword search
options, adds a push notification feature for disaster-related
information, and more
TOKYO, May 23, 2024
/PRNewswire-PRWeb/ -- transcosmos and transcosmos online
communications have assisted Miyazaki prefecture in renovating ways
the prefecture uses its LINE official account. The two companies
implemented KANAMETO, a messaging tool powered by LINE on
March 10, 2023, offering chatbot and
other features.
Miyazaki prefecture sends out various
attractive information about the prefecture including sightseeing
spots, food, nature and natural sceneries, culture as well as
emergency information such as infection control, disaster-related
information, etc.
Miyazaki prefecture sends out various attractive information
about the prefecture including sightseeing spots, food, nature and
natural sceneries, culture as well as emergency information such as
infection control, disaster-related information, etc. To
disseminate more information via LINE, the prefecture upgraded and
released its renewed LINE official account on March 22, 2024, changing its rich menus - fixed
panels displayed under the talk screen - adding more information
for chatbot and keyword search, and enhancing the services to
include a push notification feature for disaster-related
information.
■Renewed contents (examples)
(1) Changed the rich menu to three pages; 1) General Menu, 2) PR,
and 3) Settings.
(2) To make information easier to find, reorganized the
information under a default page, the General Menu, into three
categories, 1) Find disaster-related information (Q&A), 2) find
living information (Q&A), and 3) find living information
(keyword search).
(3) Added the following information to chatbot
Disaster risk information for flood, high-tide flooding,
earthquakes and tsunamis including danger zones and seismic
intensity map, information on reservoirs for agriculture, dating
& marriage, pregnancy & childbirth, child-rearing,
prefectural taxes including category-based automotive tax, driver's
license, and passports.
(4) Added the following information to the keyword search
feature
Immigration, information related to the agriculture, farming and
fisheries industries, local atmospheric environment, medical
information including doctors on duty on holidays and emergency
medical contact centers for children, welfare information including
support programs and suicide prevention, scholarship repayment
support programs, seminar information for septic tank business
owners in Miyazaki prefecture, Miyazaki prefectural government
officials employment exam, and Miyazaki prefectural government
office guide
(5) Added a disaster alert email and LINE integration feature
(released at 12:00, March 29)
Send LINE push notifications for disaster emergencies that have
been sent via emails. Users need to change settings to receive LINE
push notifications.
With the aim of providing its citizens with useful information
tailored to their needs with a focus on living information
efficiently using digital tools, Miyazaki prefecture deployed
KANAMETO, a LINE-powered messaging tool that helps the government
investigate and analyze on-site operations as well as implementing
and supporting the use of digital tools. transcosmos MCM Center
Miyazaki Ekimae assists the prefecture in managing its LINE
official account. As a company committed to the local community,
transcosmos will continue to assist Miyazaki prefecture in
analyzing reports, building chatbots that manage disaster-related
information, and more.
transcosmos and transcosmos online communications will continue
to assist governments in delivering information tailored to the
needs of each individual citizen as well as driving their digital
transformation (DX) initiatives.
■About KANAMETO
KANAMETO is a LINE-powered Government DX tool developed and offered
by transcosmos online communications inc., a joint-stock company
between transcosmos, LY Corporation and salesforce.com Co., Ltd.
KANAMETO empowers governments to digitalize a variety of resident
services including segmented messaging to deliver information that
residents want to receive, Q&A chatbot related to COVID-19,
sending out disaster prevention information, citizen reporting for
road and park-related problems, My
Number card issuance reservation desk, chat-based child-care
consultation, and more. Today, KANAMETO empowers more than 200
local governments.
- transcosmos is a trademark or registered trademark of
transcosmos inc. in Japan and
other countries.
- Other company names and product or service names used here are
trademarks or registered trademarks of respective companies.
(About transcosmos online communications inc.)
transcosmos online communications inc. was founded in May 2016 as a joint-stock company between
transcosmos inc. and LINE Corporation (currently LY Corporation).
In October 2017, the company received
investment from Salesforce Ventures, an investment arm of
salesforce.com, Inc. Powered by LINE's platform user base and
transcosmos's sales and development capabilities, a GovTech venture
business transcosmos online communications continues to deliver
various solutions and services that help governments build a better
and stronger relationship with their residents. In September 2017, transcosmos online communications
released KANAMETO, its proprietary LINE-powered Government DX tool.
Visit us here (no translation available):
https://transcosmos-online.com/
(About transcosmos inc.)
transcosmos launched its operations in 1966. Since then, we have
combined superior "people" with up-to-date "technology" to enhance
the competitive strength of our clients by providing them with
superior and valuable services. transcosmos currently offers
services that support clients' business processes focusing on both
sales expansion and cost optimization through our 182 bases across
35 countries/regions with a focus on Asia, while continuously pursuing Operational
Excellence. Furthermore, following the expansion of e-commerce
market on the global scale, transcosmos provides a comprehensive
One-Stop Global E-Commerce Services to deliver our clients'
excellent products and services to consumers in 46
countries/regions around the globe. transcosmos aims to be the
"Global Digital Transformation Partner" of our clients, supporting
the clients' transformation by leveraging digital technology,
responding to the ever-changing business environment. Visit us here
https://www.trans-cosmos.co.jp/english/
Media Contact
transcosmos inc. Public Relations & Advertising Department
Email: pressroom@trans-cosmos.co.jp
Public Relations Department, transcosmos online communications
inc.
Tel: +81-3-5904-9091 Email: pr@transcosmos-online.com
Media Contact
transcosmos inc., transcosmos inc., +81-3-6709-2251,
pressroom@trans-cosmos.co.jp,
https://www.trans-cosmos.co.jp/english/
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SOURCE transcosmos inc.