SJMC's significant efforts in alleviating
nursing shortages, enhancing workflows and its strong
market-leading position, both locally and globally resulted in high
patient retention and strong referrals.
SAN ANTONIO, May 20, 2024 /PRNewswire/ -- Frost &
Sullivan recently analyzed the hospital industry and noted
that operational inefficiencies, workflow interruptions and
shortage of skilled healthcare professionals are some key
challenges faced by the healthcare industry. Based on its findings,
Subang Jaya Medical Centre (SJMC) is recognized with the 2024
Malaysian Best Hospital Company of the Year Award for the fourth
consecutive year in the hospitals industry, making it the first to
be recognized continuously with this prestigious accolades
The company is a private hospital with 443 licensed beds and
over 150 outpatient clinics. It handles approximately 50,000
admissions and 550,000 outpatient visits annually. With a workforce
of around 1,600 healthcare professionals, SJMC offers services
across more than 260 medical specialties encompassing diverse
therapeutic areas such as oncology, cardiology, orthopedics,
digestive health as well as women and children health.
Bhaskar Vittal, industry
principal at Frost & Sullivan, observed, "SJMC provides
comprehensive and integrated care, implementing practices aimed at
achieving the best possible outcomes for patients. A typical cancer
patient journey at SJMC starts with awareness-building and
screening programs, continuing with diagnosis, treatment, and
aftercare, which includes support groups, educators, and
counselors—all key elements in cancer care management.
SJMC is a finalist flagship medical tourism hospital selected by
the Malaysian Healthcare Travel Council (MHTC) which is fully
endorsed by the Malaysian Ministry of Health. It has achieved
several accreditations including the Joint Commission International
(JCI) Accreditation and aims at providing patients a seamless
transition throughout their health journey in Malaysia. Patient onboarding follows a
process-oriented approach from the inquiry level, where patients
receive detailed information on available services, specialist
doctors, and treatment availability.
SJMC has achieved international branding and recognition for its
Cancer & Radiosurgery Centre (CRC), known for its
person-centered care approach. Moreover, the hospital has been
credited by the Australian Council on Healthcare Standards
International (ACHSI) as the first Center of Excellence (CoE) for
oncology services in Asia-Pacific,
marking a milestone achievement. SJMC continuously improves patient
treatment options, expands day care surgical offerings, and
prioritizes safety, faster recovery, and lower costs in line with
industry trends to achieve medical excellence.
The hospital's Genetic Wellness, a first-of-its-kind
clinical-grade genetics testing program, provides more than 1,000
insights into patients' health conditions based on their unique
genetic blueprint. The test provides individualized information on
a wide range of conditions, including chronic, infectious, and
metabolic diseases, allergies, and drug responses, allowing
individuals to make informed choices for their overall
wellbeing.
SJMC became the first hospital in Malaysia to introduce a remote patient
monitoring system, SeniorConnect, that is tailored to the unique
needs of senior patients and is particularly beneficial in urban
settings, where it is common for working adults to face challenges
in caring for their elderly relatives. It is also the first
hospital in Malaysia to perform
day care robotic-assisted total knee replacement and total hip
replacement procedures using the Mako SmartRobotics system. It also
focuses on preventive and precision healthcare—key trends in the
global healthcare industry.
Its continuous glucose monitoring (CGM) technology allows
diabetes patients to continuously monitor and control their blood
glucose. SJMC also successfully conducted a clinical improvement
project, titled "Reducing Early Morning In-Patient Hypoglycemia
Incidence among In-Patient Adults with Type 2 Diabetes Mellitus in
non-Critical Care Wards," which found that patients adhering to the
recommended snack regimen experienced zero hypoglycemic incidents.
SJMC aims to enhance diabetes wellness with its multidisciplinary
approach through revolutionary technology and in-depth
research.
SJMC's artificial intelligence (AI)-powered Radixact X9 with
Synchrony synchronizes the movement of radiation beams with the
tumor's motion, allowing seamless and continuous radiation delivery
during the patient's natural breathing patterns. This technology
enables delivering accurate radiation dosage while minimizing
exposure to healthy tissues.
"SJMC's digital technologies and equipment enhance the patient
journey, improve clinical outcomes, and provide the healthcare
workforce with the best tools to achieve their medical excellence
goals," added Vittal.
Bryan Lin, Chief Executive
Officer of SJMC expressed his gratitude for receiving this
prestigious recognition for the fourth time, saying, "We're honored
to be recognized for the exceptional care our dedicated staff
provides. Their unwavering commitment and teamwork are what truly
make a difference for our patients. We'll continue to pursue
excellence and deliver world-class healthcare."
"In today's healthcare landscape, strengthening the healthcare
workforce, enhancing workflows, and solidifying our market-leading
position are paramount. We're committed to achieving these goals by
empowering our staff through training which improves the quality of
patient care and equipping them with tools that enhance
decision-making while encouraging them to embrace and learn in this
digital healthcare era," he adds.
With its excellent financial performance, seamless customer
experiences, and strong overall performance, Subang Jaya Medical
Centre's unwavering dedication to exceptional healthcare is again
recognized on the international stage, with their fourth
consecutive award win.
Each year, Frost & Sullivan presents a Company of the Year
award to the organization that demonstrates excellence in terms of
growth strategy and implementation in its field. The award
recognizes a high degree of innovation with products and
technologies, and the resulting leadership in terms of customer
value and market penetration.
Frost & Sullivan Best Practices awards recognize companies
in various regional and global markets for demonstrating
outstanding achievement and superior performance in leadership,
technological innovation, customer service, and strategic product
development. Industry analysts compare market participants and
measure performance through in-depth interviews, analyses, and
extensive secondary research to identify best practices in the
industry.
About Frost & Sullivan
For six decades, Frost
& Sullivan has been world-renowned for its role in helping
investors, corporate leaders, and governments navigate economic
changes and identify disruptive technologies, Mega Trends, new
business models, and companies to action, resulting in a continuous
flow of growth opportunities to drive future success. Contact us:
Start the discussion.
Contact:
Tarini Singh
P: +91-9953764546
E:tarini.singh@frost.com
About SJMC
Subang Jaya Medical Centre (SJMC)
SJMC has an impeccable reputation as one of Malaysia's most trusted private medical
centres best known for its clinical outcomes. The hospital is an
award-winning 443-bed multi-disciplinary tertiary hospital of CAH
Medical Centres (previously known as Ramsay Sime Darby Health Care
Group), providing comprehensive and complex care in all
specialties.
It is one of the few internationally accredited Joint Commission
International (JCI) hospitals in Malaysia and Malaysian Society for Quality in
Health (MSQH) accredited. SJMC's laboratory is also an
internationally recognized MS ISO 15189 accredited since 2009. In
2023, SJMC Oncology (Cancer) Services is certified by Australian
Council of Healthcare Standards (ACHS) International as a Centre of
Excellence, making it the first in Asia-Pacific.
SJMC is recognized as a finalist for the Flagship Medical
Tourism Hospital Programme 2023 – 2025 by Malaysia Healthcare
Travel Council (MHTC) to establish Malaysia as a globally renowned icon for
healthcare travel, delivering exceptional end-to-end patient
experiences anchored on medical excellence, service excellence, and
international branding. It receives both local patients across
Malaysia and international
patients across the Asia Pacific
with over 47,000 admissions and almost half a million outpatient
visits annually.
For more information, contact:
Celia Tan
P: +60 17 930 8200
E: celia.tan@rsdhealth.com
Nur Yee Jie Min
P: +012 355 1885
E: nur.jiemin@rsdhealth.com
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