iQor Welcomes Art DiBari as Chief Administrative Officer
May 15 2024 - 11:54AM
Business Wire
DiBari to Drive Speed and Efficiency Through
Performance Excellence
iQor, a managed services provider of customer
engagement and business process outsourcing (BPO) solutions,
announced today the appointment of Art DiBari as chief
administrative officer (CAO). As a member of the executive team,
DiBari will report to iQor President and CEO Chris Crowley.
iQor continues to invest in operational excellence to meet
increased demand and expand its global partnerships. This newly
created position is designed to maximize company performance,
improving the speed and efficiency of iQor’s go-to-market strategy
for the future of CX. The CAO will oversee the administrative
functions of iQor’s global footprint, ensuring efficient corporate
operations across all departments and geographies. DiBari will
focus on implementing policies to streamline processes, support
strategic initiatives, and enhance performance. As part of iQor’s
unified approach to excellence, the CAO will collaborate with other
executives to drive growth, maintain alignment with company goals,
and accelerate the company’s business operations.
“Art brings a wealth of industry experience and a proven track
record of process excellence within growth-oriented organizations.
I am excited to have him join our executive team as we continue to
invest in client relationships, accelerate new customer growth, and
expand our global presence. His leadership will be instrumental in
enhancing our performance and achieving our strategic growth
objectives," said Crowley. "We are thrilled to welcome Art to iQor
as we continue to innovate and deliver exceptional customer
experiences."
An industry veteran with more than 30 years of experience,
DiBari most recently served as principal of AltCX providing
strategic services to BPOs, private equity organizations, and
corporations. Previously, he served as executive vice president and
COO at Alorica, responsible for the overall operational and
financial performance of 140 operating centers. Prior to that he
was senior vice president and COO at APAC Customer Services and
held various leadership positions at ACS and Aegis. He holds a
Bachelor of Science degree from James Madison University.
"I’m thrilled to join iQor at such a pivotal time in the
company’s journey. I look forward to working with the talented team
to drive process optimization, speed to efficiency, and global
consistency and contribute to iQor's ongoing success. Together, we
will focus on optimizing our global operations to serve our clients
and employees," said DiBari.
DiBari joins an executive team focused on creating irresistible
employee experiences across a global footprint while delivering
excellent CX through a workforce committed to performance
excellence. This includes harnessing iQor’s Symphony [AI]TM
ecosystem which is redefining the employee lifecycle by seamlessly
blending automation and human capabilities within a value-driven
culture. iQor's recognitions for rewarding workplace experiences
most recently include Great Place to Work® CertificationsTM in
Colombia and the Philippines for 2024.
About iQor
iQor is a managed services provider of customer engagement and
technology-enabled business process outsourcing (BPO) solutions
comprised of 40,000 amazing employees spanning 10 countries. We are
passionate about delivering an outstanding omnichannel customer
experience for brands across the globe. Harnessing intelligent CX
technology and AI-driven innovations that can scale teams anywhere,
our custom BPO solutions create happy employees and delighted
customers. Our irresistible culture results in a smile with each
interaction to deliver optimal customer experiences. We enable
diverse teams to scale our BPO digital solutions from local to
global to create the CX experience brands demand to win and keep
customers. We serve as a trusted partner to clients across
industries, providing strategic thought leadership, competitive
pricing, performance excellence, attractive geos, and talented
teams to meet demand and deliver the best value in the industry.
Read, see, and hear more at iQor.com.
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version on businesswire.com: https://www.businesswire.com/news/home/20240515328283/en/
Robert Constantine SVP Marketing and Communications
robert.constantine@iqor.com