Loop Brings its Best-In-Class Returns Management Software to Salesforce Commerce Cloud
May 13 2024 - 7:00PM
Business Wire
Enterprise brands on Salesforce Commerce Cloud
will now have access to Loop’s proven, best-in-class returns
experience
Loop, the leading returns and reverse logistics platform, today
announced it now supports merchants on Salesforce Commerce Cloud,
expanding its footprint beyond Shopify’s ecosystem. This expansion
will empower enterprise merchants operating on Salesforce Commerce
Cloud with Loop’s industry-leading returns management solution,
taking the hassle and burden out of costly customer returns.
Merchants operating on Salesforce Commerce Cloud will gain
access to Loop’s easy-to-use returns management software, allowing
them to optimise reverse logistics, support profit margins by
lowering the cost of returns and delight customers with a modern,
exchange-first returns experience.
With Loop, merchants will enjoy benefits such as:
- Best-in-class returns experience enabling simple, streamlined
exchanges, customer self-service and a branded, customisable
returns portal.
- Optimised operations due to reduced customer support and
reverse logistics costs, as well as Loop’s deep network of
integrations with third-party logistics (3PL) partners.
- A platform built to scale with enterprise brands with access to
top-notch customer experience, support and onboarding teams.
“We’re thrilled to bring Loop’s market-leading returns solution
to merchants beyond the Shopify ecosystem and begin serving
enterprise brands operating on Salesforce Commerce Cloud,” said
Jonathan Poma, CEO of Loop. “Brands operating off Shopify have long
been asking to utilize the seamless Loop experience that offers
ease of use, operational efficiency, and improved cost savings for
their team and customers. We’re excited to enter this new phase and
deliver the exemplary experience that’s earned Loop the leading
position for the world’s most loved brands on Shopify to brands on
Salesforce Commerce Cloud.”
With Loop’s seamless integration for Salesforce Commerce Cloud,
merchants can easily promote item exchanges, synchronise order
data, automate returns processes, leverage Loop’s robust analytics
to ensure continuous improvement and efficiency gains and more.
If you are a merchant operating on Salesforce Commerce Cloud and
are interested in being an early adopter, book a demo with the team
at loopreturns.com/loop-salesforce-commerce-cloud.
About Loop
Loop is the leading post-purchase platform optimising returns,
exchanges and reverse logistics for more than 3,500 of the world’s
most-loved brands. Through innovative features like Workflows,
Instant Exchanges, Shop Now and Bonus Credit, Loop helps brands
unlock cost savings, increase customer lifetime value and retain
more revenue. Loop has processed over 40 million returns and
counting. Learn more at www.loopreturns.com/au/.
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