Acquiring VoiceBite helps brands build smarter solutions in one
of the fastest-growing areas of restaurant technology, improving
operations and driving sales.
NEW YORK
CITY, N.Y., May 8, 2024
/PRNewswire-PRWeb/ -- Checkmate, a leading restaurant ordering
solutions provider, today announced it acquired VoiceBite, a voice
AI company that automates the restaurant ordering process with a
better-than-human experience. Their solution is built from the
ground up using advanced Large Language Models (LLMs) that power
today's AI solutions, giving them the ability to learn and iterate
faster. Today, VoiceBite has been able to handle over 95% of
voice-ordering scenarios without human intervention.
VoiceBite
"After collaborating with their team, we
realized coming together would allow us to deliver exponentially
more value through seamless, conversational AI ordering across all
channels. This unification will rapidly accelerate voice AI
development for restaurants."
was designed to use the restaurant's existing phone number,
integrate with the POS, and get up and running in days. The
plug-and-play setup requires zero staff training. As a part of the
Checkmate platform, VoiceBite's technology will help restaurants
reduce operational expenses, expedite order fulfillment, and boost
profit margins.
Voice AI as a whole is still a relatively new technology, and
many solutions on the market are built on older data models that
aren't designed to interact with customers naturally as humans
would. By acquiring VoiceBite, Checkmate also removes a layer of
friction, allowing brands to offer AI ordering experiences through
a unified platform, making it easy to go live in days, not months,
and instantly track customer data alongside other channels.
Key benefits
Seamless integration & implementation: Checkmate's expertise
in menu management and POS integrations means adding voice AI is
straightforward, so your staff can focus on more high-value
tasks.
Smart upselling: VoiceBite's upselling engine suggests the
perfect add-on item based on the customer's order. The customizable
feature is tailored for the highest conversion rate items, giving
brands a reliable way to increase ticket size.
Context-aware: Intelligently interprets vague requests, like
choosing the largest size of wings (as opposed to 100 wings) or
recalling past preferences during a call, allowing customers to
order as they normally would at the restaurant.
Multilingual human voices: Use voices with the friendly and
engaging tone of your best employee with support for multiple
languages to expand your reach. Gone are the days of robotic
monotone voices and lifeless conversations.
Natural cadence: VoiceBite's AI seamlessly handles interruptions
mid-conversation, addressing customers' immediate requests and
continuing the order for an intuitive experience.
Text ordering & payment: This feature facilitates easy order
placement and secure payments via text, adding another layer of
convenience to make the ordering process even faster.
Hands-on support: With VoiceBite now part of Checkmate, you get
the same reliable customer service and 24/7 support to answer
questions, resolve issues, and keep operations running
smoothly.
"Acquiring VoiceBite allows us to provide a truly unified
ordering experience for our restaurant partners," said Mike Bell, Checkmate's Chief of Strategy. "By
integrating voice AI capabilities directly into our platform,
restaurants can now offer seamless phone ordering and drive-thru
(coming Q4 2024) alongside their other digital channels. This
improves operational efficiency while delivering the exceptional
service that keeps customers coming back."
"We're thrilled to join Checkmate and combine our advanced voice
AI ordering with their solutions and integrations," said
Robert Nessler, Founder & CEO of
VoiceBite. "After collaborating with their team, we realized coming
together would allow us to deliver exponentially more value through
seamless, conversational AI ordering across all channels. This
unification will rapidly accelerate voice AI development for
restaurants."
With this acquisition, Checkmate further solidifies its position
as an industry leader in the restaurant technology space.
Restaurants using Checkmate gain access to an all-in-one platform
powered by advanced voice AI, ensuring a consistent ordering
experience no matter how their customers choose to engage. As the
digital landscape evolves based on consumer demand and market
forces, Checkmate will continue to expand its solutions to help
brands grow their businesses however they choose.
About Checkmate
Checkmate empowers enterprise restaurant brands with powerful
ordering solutions and hands-on support. Our scalable technology
enables restaurants to drive sales across channels, including
custom websites, apps, kiosks, catering, third-party marketplaces,
voice AI, and more. With seamless integrations, smarter analytics,
and 24/7 service, Checkmate helps brands conquer their digital
goals. Restaurants can launch unique ordering experiences,
centrally manage menus, recapture revenue, leverage customer data,
and continually adapt with new integrations. Regardless of how you
want to grow, Checkmate has the tools and guidance to power,
manage, and evolve your digital business. Learn more at
itsacheckmate.com.
About VoiceBite
With over 20 years of combined experience in the Voice AI
restaurant space on the phone and in the drive-thru. The VoiceBite
team has developed voice automation products in previous ventures
that are live in hundreds of QSRs, seamlessly processing millions
of orders. The VoiceBite team is driven by the mission to leverage
AI and automate the ordering process with a better-than-human
experience. Brands using their offerings to reduce expenses,
increase operational efficiency, and boost margins with seamless
service that never misses a beat.
Media Contact
Jay Brasher, Champion MGT, 1
8064379583, jbrasher@championmgt.com,
https://www.itsacheckmate.com/
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SOURCE Checkmate