- Infosys Cobalt cloud offerings and ServiceNow Now Assist to
help enterprises increase productivity, enhance efficiency, and
improve user experience
- The collaboration is currently enabling customers such as
Carrier to address key business problems
- Infosys to double training investment, certifying more than
3,500 employees with ServiceNow GenAI skills
LAS
VEGAS, May 7, 2024 /CNW/ -- Infosys (NSE:
INFY) (BSE: INFY) (NYSE: INFY), a global leader in next-generation
digital services and consulting, and ServiceNow (NYSE: NOW),
the AI platform for business transformation, today announced a
strengthened collaboration to transform customer experiences with
generative AI-powered industry solutions, at ServiceNow's annual
customer and partner event Knowledge 2024. The collaboration aims
to increase productivity, enhance efficiency, and improve user
experience for organizations by combining ServiceNow's Now Assist
generative AI capabilities and Infosys Cobalt, a set of services,
solutions, and platforms designed to accelerate cloud-powered
enterprise transformation. As part of this broader AI-first,
industry-first strategy, Infosys will also double its investment in
training by certifying more than 3,500 employees with ServiceNow
GenAI skills.
"The combination of ServiceNow GenAI capabilities with Infosys'
industry expertise is a prime example of how our partners are
integral to driving digital transformation forward for more
organizations," said Erica
Volini, Senior Vice President, Global Partners and Channels
at ServiceNow. "Our longstanding collaboration with Infosys
demonstrates the potential for our ecosystem to yield real,
impactful results for customers. We are helping shape the future of
GenAI's impact on enterprise productivity, with skills training for
being a key success factor in ensuring our workforces are
futureproofed for GenAI."
"Infosys and ServiceNow are deeply committed to delivering
exceptional customer experience for our clients. This collaboration
further strengthens our relationship by bringing together
ServiceNow's Now Assist GenAI solutions with Infosys Cobalt, in
addition to our expertise in digital transformation and generative
AI capabilities," said Anant
Adya, Executive Vice President and Service Offering Head,
Infosys. "Together, we have developed next-generation industry
solutions that address tough challenges across sectors. These
solutions leverage generative AI to automate tasks, personalize
experiences, and unlock new levels of efficiency and innovation for
our clients."
In collaboration with ServiceNow, Infosys will develop new
industry applications into the Infosys Enterprise Service
Management (ESM) Café, the AI-powered plug-and-play solution which
is already helping ServiceNow customers accelerate time to value.
Infosys is also investing in the creation of a Pro Plus BOT
factory, which can offer more than 100,000 Now Assist-powered
chatbots so customers can realize value in their AI
journey.
Through this expanded collaboration, ServiceNow and Infosys will
address critical business process challenges for enterprises across
telecom, financial services, manufacturing, and retail. The new
offerings will aim to deliver significant benefits to customers,
including up to 20 percent improvement in operational efficiency,
5-time faster increase in response time, and 30 percent reduction
in implementation timelines. At the same time, the applications
will deliver insights on large transformation engagements using
GenAI. The collaboration is currently enabling customers such as
Carrier, a world leader in high-technology heating,
air-conditioning, and refrigeration solutions, to address key
business problems, including poor user experience, underutilized
AI-based platform capabilities, and isolated processes.
Through more than 10 years of collaboration, Infosys and
ServiceNow have made substantial investments in R&D,
infrastructure, and talent development resulting in improved
product capabilities and market expansion.
About ServiceNow
ServiceNow (NYSE: NOW) is putting AI to work for people. We move
with the pace of innovation to help customers transform
organizations across every industry while upholding a trustworthy,
human centered approach to deploying our products and services at
scale. Our AI platform for business transformation connects people,
processes, data, and devices to increase productivity and maximize
business outcomes. For more information, visit:
www.servicenow.com.
This press release contains "forward looking statements" about
the expectations, beliefs, plans, and intentions relating to
ServiceNow's collaboration with Infosys to build generative AI
solutions. Such statements include statements regarding future
product capabilities and offerings and expected benefits to
ServiceNow. Forward looking statements are subject to known and
unknown risks and uncertainties and are based on potentially
inaccurate assumptions that could cause actual results to differ
materially from those expected or implied by the forward-looking
statements. If any such risks or uncertainties materialize or if
any of the assumptions prove incorrect, ServiceNow's results could
differ materially from the results expressed or implied by the
forward-looking statements made. ServiceNow undertakes no
obligation, and does not intend, to update the forward-looking
statements. Factors that may cause actual results to differ
materially from those in any forward-looking statements include:
(i) delays and unexpected difficulties and expenses in executing
the product capabilities and offerings, (ii) changes in the
regulatory landscape related to AI and (iii) uncertainty as to
whether sales will justify the investments in the product
capabilities and offerings. Further information on factors that
could affect ServiceNow's financial and other results is included
in the filings ServiceNow makes with the Securities and Exchange
Commission from time to time.
© 2024 ServiceNow, Inc. All rights reserved. ServiceNow, the
ServiceNow logo, Now, and other ServiceNow marks are trademarks
and/or registered trademarks of ServiceNow, Inc. in the United States and/or other countries.
Other company names, product names, and logos may be trademarks of
the respective companies with which they are associated.
About Infosys
Infosys is a global leader in next-generation digital services
and consulting. Over 300,000 of our people work to amplify human
potential and create the next opportunity for people, businesses
and communities. We enable clients in more than 56 countries to
navigate their digital transformation. With over four decades of
experience in managing the systems and workings of global
enterprises, we expertly steer clients, as they navigate their
digital transformation powered by cloud and AI. We enable them with
an AI-first core, empower the business with agile digital at scale
and drive continuous improvement with always-on learning through
the transfer of digital skills, expertise, and ideas from our
innovation ecosystem. We are deeply committed to being a
well-governed, environmentally sustainable organization where
diverse talent thrives in an inclusive workplace.
Visit www.infosys.com to see how Infosys (NSE, BSE, NYSE: INFY)
can help your enterprise navigate your next.
Safe Harbor
Certain statements in this release concerning our future growth
prospects, or our future financial or operating performance, are
forward-looking statements intended to qualify for the 'safe
harbor' under the Private Securities Litigation Reform Act of 1995,
which involve a number of risks and uncertainties that could cause
actual results or outcomes to differ materially from those in such
forward-looking statements. The risks and uncertainties relating to
these statements include, but are not limited to, risks and
uncertainties regarding the execution of our business strategy, our
ability to attract and retain personnel, our transition to hybrid
work model, economic uncertainties, technological innovations such
as Generative AI, the complex and evolving regulatory landscape
including immigration regulation changes, our ESG vision, our
capital allocation policy and expectations concerning our market
position, future operations, margins, profitability, liquidity,
capital resources, our corporate actions including acquisitions,
and cybersecurity matters. Important factors that may cause actual
results or outcomes to differ from those implied by the
forward-looking statements are discussed in more detail in our US
Securities and Exchange Commission filings including our Annual
Report on Form 20-F for the fiscal year ended March 31, 2023. These filings are available at
www.sec.gov. Infosys may, from time to time, make additional
written and oral forward-looking statements, including statements
contained in the Company's filings with the Securities and Exchange
Commission and our reports to shareholders. The Company does not
undertake to update any forward-looking statements that may be made
from time to time by or on behalf of the Company unless it is
required by law.
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