United Bank of Michigan Replaces Legacy eSignature Platform with IMM eSign
March 29 2023 - 08:15AM
Business Wire
Seamless interoperability with Fiserv Premier
banking platform delivers superior experience with faster digital
transaction processing
IMM, the only eSignature provider specializing in eSignature and
digital transaction solutions exclusively for financial
institutions, today announced that United Bank of Michigan
successfully migrated from its legacy eSignature platform to IMM
eSign for Banks. IMM’s enterprise-wide eSignature platform directly
interfaces with the bank’s core processing platform, Fiserv
Premier, as well as other existing business applications including
its enterprise content management software suite, Fiserv Director,
as well as Fiserv’s Business Process Manager (BPM) system for
account opening and other customer service tasks.
Headquartered in Grand Rapids, Mich., United Bank of Michigan
has 13 branch locations across Western Michigan, more than $850
million in assets and is recognized as a leading small business
lender. According to bank executives, IMM’s exclusive focus on
financial institutions and associated domain expertise, coupled
with the out-of-the-box interfaces are the primary reasons it
selected IMM eSign. The bank reported immediate results including
the ability to complete transactions faster and more accurately, in
a paperless environment, as well as deliver an enhanced, more
engaging experience to customers in both a remote environment, as
well as in-person at the branch.
“Our previous eSignature platform was not integrated with our
key business applications and our usage was minimal,” said Eric
Soya, vice president of branch operations, United Bank of Michigan.
“As we accelerated our digital-first strategy, it became evident
our previous provider was not able to effectively integrate with
our current systems and did not truly understand the nuances of how
the bank operates. The overall value of the system was languishing.
We conducted a rigorous review process, and IMM met every
established requirement and continues to exceed our expectations.
From day one, IMM’s eSignature platform has been seamlessly
integrated with our banking core platform, Fiserv Premier, as well
as Fiserv’s BPM and Director products.”
IMM’s eSignature solution provides a seamless, streamlined
interface, enabling the bank’s employees to complete transactions
faster in a completely digital environment. Automated archiving and
filing into the content management system improves the overall
accuracy of each transaction, eliminating the possibility of
accidental human error.
Soya continued, “Prior to implementing IMM eSign, completing
most transactions required multiple steps, making it time-consuming
for employees. Now, transactions are completed, including the
indexing and archival of the documents, with just a few clicks.
Additionally, we can deliver all documents to our customers
electronically, which is not only more convenient, but also
safeguards their information and potentially sensitive personal
data.”
The bank's customers can now electronically sign documents
remotely at a place and time of their choosing. The bank also
leverages tablets in branch to provide a more dynamic experience,
enabling customers to view and sign documents electronically on the
tablet itself. The bank wanted to ensure that no matter what
business system employees were producing documents from, or what
system clients were signing documents within, the user experience
would be seamless, interoperable and cohesive.
Michael Ball, SVP of markets and strategy for IMM, said, “In
today’s economic environment, it is so important that banks partner
with technology providers that recognize and understand the
intricate nuances and regulatory requirements associated with the
financial services industry. United Bank is a perfect example of an
institution that had an eSignature platform that is widely
recognized in every type of organization, across many industries,
but was unable to meet the specific operational needs of a
financial institution. We understand how critical system
integrations are to ensuring daily operations and that is why we
designed IMM eSign to meet the specific needs of banks like United
Bank of Michigan.”
About IMM
For 26 years, IMM has been the premier provider of eSignature
and Digital Transaction solutions designed exclusively for
financial institutions. Today, more than 1,650 banks and credit
unions use IMM’s eSignature and Digital Transaction Management
solutions across the Institution to elevate consumer experiences
while streamlining back-office processes in a comprehensive,
end-to-end digital processing environment.
For more information, visit www.immonline.com or call
1.800.836.4750. Follow us on LinkedIn, Facebook and Twitter.
About United Bank
Founded in 1887, United Bank has more than $850 million in
assets. The bank operates 13 locations throughout West Michigan,
plus mortgage, wealth management and insurance divisions. A leading
business lender, United Bank offers a comprehensive suite of
business and personal banking products that blend cutting-edge
technology with personalized service. Member FDIC | Equal Housing
Lender www.unitedbank4u.com
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Adrie Morales / Anna Stanley adrie@williammills.com /
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