SALT
LAKE CITY, Sept. 26, 2022 /PRNewswire/ -- An
early-stage startup born in the heart of Utah's Silicon Slopes, Oops offers doorstep
return pickups for in-store and online purchases across the Wasatch
Range.
Founded by Jonathan Crawley and
Joseph Hatch, Oops raised a
$5 million seed round led by Peterson
Partners, with contributions from EPIC Ventures, Maverick Ventures,
Pelion Venture Partners, Village Global, and angel investors.
The startup, which launched in June, serves neighborhoods along
the I-15 corridor from Spanish
Fork to Ogden, including
most of Salt Lake, Utah,
Davis, Weber, and Summit counties.
Using an intuitive website and mobile app for
iPhone and Android, Oops solves the pain of making returns by
doing all the heavy lifting. Customers simply schedule a pickup,
and an Oops driver in a signature blue van completes the return on
the customer's behalf.
Boxes and printed labels are not required, and all returns are
insured up to $1,000.
"We have an incredible opportunity to close the loop in
logistics and enable a novel shopping experience where retail
happens entirely from the home," explains Joseph, President of
Oops.
The Oops team is also passionate about helping busy parents
spend more time with their families.
"Standing in line at Best Buy or Home Depot is not the best way
to interact with my kids," says Jonathan, CEO of Oops.
"Particularly as a working parent, quality time is really valuable
for me, and doing returns just sucked that time away."
Formerly the Chief Financial Officer of Collective Medical,
Jonathan has deep roots in the Utah tech space, with a background in strategy
and finance, having worked at McKinsey.
"This is genuinely a need for a lot of people," Jonathan
explains, recalling that Oops' first customer had a broken leg and
couldn't leave the house. "I'm very excited about solving this
need, freeing up time for people so they can do what they want to
do."
The business concept came to Joseph while he was making returns
of his own, feeling frustrated by the need to drive to multiple
stores and wait in long return lines.
"The idea for Oops came as I was sitting in a UPS parking lot,
the first stop on a returns escapade that I realized was about to
steal my Saturday," says Joseph. "The core value-add of the
platform is to create a single, consumer-oriented touchpoint for
returns and give people time back to spend doing the things that
they love with the people they love."
With a background in venture capital, Joseph has worked most
recently at Intermountain Ventures and Goldman Sachs.
Oops also provides donation pickups and returns furniture and
oversized items. The goal is to reduce shopping anxiety by
empowering customers to buy multiple options, keep what works, and
easily return what doesn't.
"We are very consumer-centric and customer-oriented, and I think
that orientation means that we are going to jump through hoops to
help people," Jonathan says.
New customers can take advantage of a 30-day free trial, then
pay $15/month for unlimited returns,
or request a single pickup for $6 for
the first pickup.
While returns can be viewed as detrimental to the environment,
Oops is built on the core value of sustainability and makes every
effort to minimize environmental impact.
"Fifty-five percent of returns don't end up back on shelves, and
we plan on helping address that," Jonathan says.
To schedule a return pickup, visit oops.io or download the
mobile app through the Apple Store or Google Play.
Media Contact:
Ari
Mason
ari@oops.io
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SOURCE Oops Technologies