The cloud-based contact center market offers a comprehensive
analysis by Component (Solutions and Services) and Geography
(North America, Europe, APAC, South
America, and the Middle
East and Africa)
NEW
YORK, May 26, 2022 /PRNewswire/ -- The
cloud-based contact center market's growth momentum will accelerate
at a CAGR of 19.97% and the market share is expected to
increase to USD 27.02 billion from 2021 to 2026 as per
the latest market report by Technavio. The increase in
adoption of social, mobile, analytics, and cloud (SMAC)
technologies is a cloud-based contact center market trend that
is expected to have a positive impact in the coming
years. Contact centers are fast transitioning from
single-channel operations to multichannel, multi-function units
that handle CRM. Organizations infuse strong SMAC technology into
their contact centers to achieve better results. By addressing
evolving client preferences and the requirement for multichannel
consistency, these technologies help enterprises increase the
agility of their business processes. Modern contact centers focus
on delivering capabilities such as communication as a service,
social media capabilities to handle social media queries,
smartphone access to provide contact center agents with relevant
real-time information, video enablement to engage in face-to-face
video calls, virtual contact centers to reduce costs and
complexities, and advanced analytics to evaluate unstructured data
in bulk and deliver key insights into customer behavior. Such
trends can fuel the growth of the global cloud-based contact center
market.
For more highlights on the market trends - Download a sample
now!
The competitive scenario provided in the Cloud-based Contact
Center Market report analyzes, evaluates, and positions
companies based on various performance indicators. Some of the
factors considered for this analysis include the financial
performance of companies over the past few years, growth
strategies, product innovations, new product launches, investments,
growth in market share, etc. Don't wait, Make a strategic approach
& boost your business goals with our Cloud-based Contact Center
Market Forecast Report - Buy Now!
Cloud-based Contact Center Market: Major Growth Drivers
The following factors are expected to drive the growth of the
market during the forecast period:
- Rising adoption of cloud-based contact centers
- Rising number of channels to reach end customers
- Growing need for personalized and streamlined customer
interactions
The holistic analysis of the drivers & challenges will help
in deducing end goals and refining marketing strategies to gain a
competitive edge - To know about the challenges - Download
a sample now!
Cloud-based Contact Center Market: Revenue Generating
Segment
The cloud-based contact center market share growth by the
solutions segment will be significant for revenue
generation. The solutions segment is expected to grow at a
significant rate during the forecast period as it holds a
significant market share in the global cloud-based contact center
market. Companies are outsourcing their contact center
operations to cloud-based contact center vendors to minimize the
total cost of ownership and increase business agility and
efficiency. The growing demand and awareness among public and
private enterprises have enhanced the scalability and agility of
operations, which is anticipated to fuel the growth of the
cloud-based contact center market.
Cloud-based Contact Center Market: Vendor
Analysis
The cloud-based contact center market is fragmented and
the vendors are deploying growth strategies such as focusing
on differentiating themselves based on service qualities
and innovations to compete in the market. The cloud-based
contact center market vendors are the following - 3CLogic
Inc., 8x8 Inc., Alvaria Inc., Amazon.com Inc., Ameyo Pvt Ltd.,
Avaya Holdings Corp., Cisco Systems Inc., Enghouse Systems Ltd.,
Evolve IP LLC, Five9 Inc., Genesys Telecommunications Laboratories
Inc., Lifesize Inc., NICE Ltd., Nubitel, Redwood Technologies Group
Ltd., RingCentral Inc., Talkdesk Inc., Twilio Inc., Vocalcom Group,
and Vonage Holdings Corp. among others.
- 8x8.com - The company under the unified segment
provides cloud-based voice, contact center, video, mobile and
unified communications for businesses.
- To know about all major vendor offerings - Download a sample
now!
Reasons to Buy Cloud-based Contact Center Market
Report:
- CAGR of the market during the forecast period 2022-2026
- Detailed information on factors that will assist cloud-based
contact center market growth during the next five years
- Estimation of the cloud-based contact center market size and
its contribution to the parent market
- Predictions on upcoming trends and changes in consumer
behavior
- The growth of the cloud-based contact center market across
North America, Europe, APAC, South
America, the Middle East,
and Africa
- Analysis of the market's competitive landscape and detailed
information on vendors
- Comprehensive details of factors that will challenge the growth
of cloud-based contact center market vendors
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Cloud-based Contact
Center Market Scope
|
Report
Coverage
|
Details
|
Page number
|
120
|
Base year
|
2021
|
Forecast
period
|
2022-2026
|
Growth momentum &
CAGR
|
Accelerate at a CAGR of
19.97%
|
Market growth
2022-2026
|
USD 27.02
billion
|
Market
structure
|
Fragmented
|
YoY growth
(%)
|
19.35
|
Performing market
contribution
|
North America at
39%
|
Competitive
landscape
|
Leading companies,
competitive strategies, consumer engagement scope
|
Companies
profiled
|
3CLogic Inc., 8x8 Inc.,
Alvaria Inc., Amazon.com Inc., Ameyo Pvt Ltd., Avaya Holdings
Corp., Cisco Systems Inc., Enghouse Systems Ltd., Evolve IP LLC,
Five9 Inc., Genesys Telecommunications Laboratories Inc., Lifesize
Inc., NICE Ltd., Nubitel, Redwood Technologies Group Ltd.,
RingCentral Inc., Talkdesk Inc., Twilio Inc., Vocalcom Group, and
Vonage Holdings Corp.
|
Market
Dynamics
|
Parent market analysis,
Market growth inducers and obstacles, Fast-growing and slow-growing
segment analysis, COVID 19 impact and future consumer dynamics,
market condition analysis for forecast period,
|
Customization
purview
|
If our report has not
included the data that you are looking for, you can reach out to
our analysts and get segments customized.
|
Table of Content
1 Executive Summary
- 1.1 Market overview
-
- Exhibit 01: Executive Summary – Chart on Market Overview
- Exhibit 02: Executive Summary – Data Table on Market
Overview
- Exhibit 03: Executive Summary – Chart on Global Market
Characteristics
- Exhibit 04: Executive Summary – Chart on Market by
Geography
- Exhibit 05: Executive Summary – Chart on Market Segmentation by
Component
- Exhibit 06: Executive Summary – Chart on Incremental
Growth
- Exhibit 07: Executive Summary – Data Table on Incremental
Growth
- Exhibit 08: Executive Summary – Chart on Vendor Market
Positioning
2 Market Landscape
- 2.1 Market ecosystem
-
- Exhibit 09: Parent market
- Exhibit 10: Market Characteristics
3 Market Sizing
- 3.1 Market definition
-
- Exhibit 11: Offerings of vendors included in the market
definition
- 3.2 Market segment analysis
-
- Exhibit 12: Market segments
- 3.4 Market outlook: Forecast for 2021-2026
-
- Exhibit 13: Chart on Global - Market size and forecast
2021-2026 ($ billion)
- Exhibit 14: Data Table on Global - Market size and forecast
2021-2026 ($ billion)
- Exhibit 15: Chart on Global Market: Year-over-year growth
2021-2026 (%)
- Exhibit 16: Data Table on Global Market: Year-over-year growth
2021-2026 (%)
4 Five Forces Analysis
- 4.1 Five forces summary
-
- Exhibit 17: Five forces analysis - Comparison between 2021 and
2026
- 4.2 Bargaining power of buyers
-
- Exhibit 18: Chart on Bargaining power of buyers – Impact of key
factors 2021 and 2026
- 4.3 Bargaining power of suppliers
-
- Exhibit 19: Bargaining power of suppliers – Impact of key
factors in 2021 and 2026
- 4.4 Threat of new entrants
-
- Exhibit 20: Threat of new entrants – Impact of key factors in
2021 and 2026
- 4.5 Threat of substitutes
-
- Exhibit 21: Threat of substitutes – Impact of key factors in
2021 and 2026
- 4.6 Threat of rivalry
-
- Exhibit 22: Threat of rivalry – Impact of key factors in 2021
and 2026
- 4.7 Market condition
-
- Exhibit 23: Chart on Market condition - Five forces 2021 and
2026
5 Market Segmentation by Component
- 5.1 Market segments
-
- Exhibit 24: Chart on Component - Market share 2021-2026
(%)
- Exhibit 25: Data Table on Component - Market share 2021-2026
(%)
- 5.2 Comparison by Component
-
- Exhibit 26: Chart on Comparison by Component
- Exhibit 27: Data Table on Comparison by Component
- 5.3 Solutions - Market size and forecast 2021-2026
-
- Exhibit 28: Chart on Solutions - Market size and forecast
2021-2026 ($ billion)
- Exhibit 29: Data Table on Solutions - Market size and forecast
2021-2026 ($ billion)
- Exhibit 30: Chart on Solutions - Year-over-year growth
2021-2026 (%)
- Exhibit 31: Data Table on Solutions - Year-over-year growth
2021-2026 (%)
- 5.4 Services - Market size and forecast 2021-2026
-
- Exhibit 32: Chart on Services - Market size and forecast
2021-2026 ($ billion)
- Exhibit 33: Data Table on Services - Market size and forecast
2021-2026 ($ billion)
- Exhibit 34: Chart on Services - Year-over-year growth 2021-2026
(%)
- Exhibit 35: Data Table on Services - Year-over-year growth
2021-2026 (%)
- 5.5 Market opportunity by Component
-
- Exhibit 36: Market opportunity by Component ($ billion)
6 Customer Landscape
- 6.1 Customer landscape overview
-
- Exhibit 37: Analysis of price sensitivity, lifecycle, customer
purchase basket, adoption rates, and purchase criteria
7 Geographic Landscape
- 7.1 Geographic segmentation
-
- Exhibit 38: Chart on Market share by geography 2021-2026
(%)
- Exhibit 39: Data Table on Market share by geography 2021-2026
(%)
- 7.2 Geographic comparison
-
- Exhibit 40: Chart on Geographic comparison
- Exhibit 41: Data Table on Geographic comparison
- 7.3 North America - Market
size and forecast 2021-2026
-
- Exhibit 42: Chart on North
America - Market size and forecast 2021-2026 ($
billion)
- Exhibit 43: Data Table on North
America - Market size and forecast 2021-2026 ($
billion)
- Exhibit 44: Chart on North
America - Year-over-year growth 2021-2026 (%)
- Exhibit 45: Data Table on North
America - Year-over-year growth 2021-2026 (%)
- 7.4 Europe - Market size and
forecast 2021-2026
-
- Exhibit 46: Chart on Europe -
Market size and forecast 2021-2026 ($ billion)
- Exhibit 47: Data Table on Europe - Market size and forecast 2021-2026 ($
billion)
- Exhibit 48: Chart on Europe -
Year-over-year growth 2021-2026 (%)
- Exhibit 49: Data Table on Europe - Year-over-year growth 2021-2026
(%)
- 7.5 APAC - Market size and forecast 2021-2026
-
- Exhibit 50: Chart on APAC - Market size and forecast 2021-2026
($ billion)
- Exhibit 51: Data Table on APAC - Market size and forecast
2021-2026 ($ billion)
- Exhibit 52: Chart on APAC - Year-over-year growth 2021-2026
(%)
- Exhibit 53: Data Table on APAC - Year-over-year growth
2021-2026 (%)
- 7.6 South America - Market
size and forecast 2021-2026
-
- Exhibit 54: Chart on South
America - Market size and forecast 2021-2026 ($
billion)
- Exhibit 55: Data Table on South
America - Market size and forecast 2021-2026 ($
billion)
- Exhibit 56: Chart on South
America - Year-over-year growth 2021-2026 (%)
- Exhibit 57: Data Table on South
America - Year-over-year growth 2021-2026 (%)
- 7.7 Middle East and
Africa - Market size and forecast
2021-2026
-
- Exhibit 58: Chart on Middle
East and Africa - Market
size and forecast 2021-2026 ($ billion)
- Exhibit 59: Data Table on Middle
East and Africa - Market
size and forecast 2021-2026 ($ billion)
- Exhibit 60: Chart on Middle
East and Africa -
Year-over-year growth 2021-2026 (%)
- Exhibit 61: Data Table on Middle
East and Africa -
Year-over-year growth 2021-2026 (%)
- 7.8 US - Market size and forecast 2021-2026
-
- Exhibit 62: Chart on US - Market size and forecast 2021-2026 ($
billion)
- Exhibit 63: Data Table on US - Market size and forecast
2021-2026 ($ billion)
- Exhibit 64: Chart on US - Year-over-year growth 2021-2026
(%)
- Exhibit 65: Data Table on US - Year-over-year growth 2021-2026
(%)
- 7.9 China - Market size and
forecast 2021-2026
-
- Exhibit 66: Chart on China -
Market size and forecast 2021-2026 ($ billion)
- Exhibit 67: Data Table on China - Market size and forecast 2021-2026 ($
billion)
- Exhibit 68: Chart on China -
Year-over-year growth 2021-2026 (%)
- Exhibit 69: Data Table on China - Year-over-year growth 2021-2026
(%)
- 7.10 UK - Market size and forecast 2021-2026
-
- Exhibit 70: Chart on UK - Market size and forecast 2021-2026 ($
billion)
- Exhibit 71: Data Table on UK - Market size and forecast
2021-2026 ($ billion)
- Exhibit 72: Chart on UK - Year-over-year growth 2021-2026
(%)
- Exhibit 73: Data Table on UK - Year-over-year growth 2021-2026
(%)
- 7.11 Germany - Market size and
forecast 2021-2026
-
- Exhibit 74: Chart on Germany -
Market size and forecast 2021-2026 ($ billion)
- Exhibit 75: Data Table on Germany - Market size and forecast 2021-2026
($ billion)
- Exhibit 76: Chart on Germany -
Year-over-year growth 2021-2026 (%)
- Exhibit 77: Data Table on Germany - Year-over-year growth 2021-2026
(%)
- 7.12 Japan - Market size and
forecast 2021-2026
-
- Exhibit 78: Chart on Japan -
Market size and forecast 2021-2026 ($ billion)
- Exhibit 79: Data Table on Japan - Market size and forecast 2021-2026 ($
billion)
- Exhibit 80: Chart on Japan -
Year-over-year growth 2021-2026 (%)
- Exhibit 81: Data Table on Japan - Year-over-year growth 2021-2026
(%)
- 7.13 Market opportunity by geography
-
- Exhibit 82: Market opportunity by geography ($ billion)
8 Drivers, Challenges, and Trends
- 8.3 Impact of drivers and challenges
-
- Exhibit 83: Impact of drivers and challenges in 2021 and
2026
9 Vendor Landscape
- 9.2 Vendor landscape
-
- Exhibit 84: Overview on Criticality of inputs and Factors of
differentiation
- 9.3 Landscape disruption
-
- Exhibit 85: Overview on factors of disruption
- 9.4 Industry risks
-
- Exhibit 86: Impact of key risks on business
10 Vendor Analysis
- 10.1 Vendors covered
-
- Exhibit 87: Vendors covered
- 10.2 Market positioning of vendors
-
- Exhibit 88: Matrix on vendor position and classification
- 10.3 8x8 Inc.
-
- Exhibit 89: 8x8 Inc. - Overview
- Exhibit 90: 8x8 Inc. - Product / Service
- Exhibit 91: 8x8 Inc. - Key offerings
- 10.4 Amazon.com Inc.
-
- Exhibit 92: Amazon.com Inc. - Overview
- Exhibit 93: Amazon.com Inc. - Business segments
- Exhibit 94: Amazon.com Inc. - Key news
- Exhibit 95: Amazon.com Inc. - Key offerings
- Exhibit 96: Amazon.com Inc. - Segment focus
- 10.5 Avaya Holdings Corp.
-
- Exhibit 97: Avaya Holdings Corp. - Overview
- Exhibit 98: Avaya Holdings Corp. - Business segments
- Exhibit 99: Avaya Holdings Corp. - Key offerings
- Exhibit 100: Avaya Holdings Corp. - Segment focus
- 10.6 Cisco Systems Inc.
-
- Exhibit 101: Cisco Systems Inc. - Overview
- Exhibit 102: Cisco Systems Inc. - Business segments
- Exhibit 103: Cisco Systems Inc. - Key news
- Exhibit 104: Cisco Systems Inc. - Key offerings
- Exhibit 105: Cisco Systems Inc. - Segment focus
- 10.7 Five9 Inc.
-
- Exhibit 106: Five9 Inc. - Overview
- Exhibit 107: Five9 Inc. - Product / Service
- Exhibit 108: Five9 Inc. - Key offerings
- 10.8 Genesys Telecommunications Laboratories Inc.
-
- Exhibit 109: Genesys Telecommunications Laboratories Inc. -
Overview
- Exhibit 110: Genesys Telecommunications Laboratories Inc. -
Product / Service
- Exhibit 111: Genesys Telecommunications Laboratories Inc. - Key
offerings
- 10.9 Lifesize Inc.
-
- Exhibit 112: Lifesize Inc. - Overview
- Exhibit 113: Lifesize Inc. - Product / Service
- Exhibit 114: Lifesize Inc. - Key offerings
- 10.10 NICE Ltd.
-
- Exhibit 115: NICE Ltd. - Overview
- Exhibit 116: NICE Ltd. - Business segments
- Exhibit 117: NICE Ltd. - Key news
- Exhibit 118: NICE Ltd. - Key offerings
- Exhibit 119: NICE Ltd. - Segment focus
- 10.11 Talkdesk Inc.
-
- Exhibit 120: Talkdesk Inc. - Overview
- Exhibit 121: Talkdesk Inc. - Product / Service
- Exhibit 122: Talkdesk Inc. - Key offerings
- 10.12 Vonage Holdings Corp.
-
- Exhibit 123: Vonage Holdings Corp. - Overview
- Exhibit 124: Vonage Holdings Corp. - Business segments
- Exhibit 125: Vonage Holdings Corp. - Key offerings
- Exhibit 126: Vonage Holdings Corp. - Segment focus
11 Appendix
- 11.2 Inclusions and exclusions checklist
-
- Exhibit 127: Inclusions checklist
- 11.3 Currency conversion rates for US$
-
- Exhibit 128: Currency conversion rates for US$
- 11.4 Research methodology
-
- Exhibit 129: Research methodology
- Exhibit 130: Validation techniques employed for market
sizing
- Exhibit 131: Information sources
- 11.5 List of abbreviations
-
- Exhibit 132: List of abbreviations
About Us
Technavio is a leading global technology research and advisory
company. Their research and analysis focuses on emerging market
trends and provides actionable insights to help businesses identify
market opportunities and develop effective strategies to optimize
their market positions. With over 500 specialized analysts,
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relies on Technavio's comprehensive coverage, extensive research,
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existing and potential markets and assess their competitive
positions within changing market scenarios.
Contact
Technavio Research
Jesse Maida
Media & Marketing Executive
US: +1 844 364 1100
UK: +44 203 893 3200
Email: media@technavio.com
Website: www.technavio.com/
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