The heating and AC company serving all of the Memphis area uses Interplay's online 3D and
virtual reality simulations in their Arlington, Tennessee headquarters to reduce
call backs, develop highly-trained technicians, improve employee
retention, and get new hires on their own after one year not
Texas, May 24, 2022 /PRNewswire-PRWeb/ --
Interplay Learning, the leading global provider of online and VR
training for the essential skilled trades, announced today that
Patton Plumbing Heating and AC has accelerated the time it takes to
get new techs handling service calls by implementing Interplay
Learning's unique, highly-effective online 3D and virtual reality
simulations for HVAC and plumbing. The Arlington, Tennessee-based company that was
founded in 2005, implemented Interplay Learning in their training
lab three years ago. The goal was to recruit and train new hires to
be the best technicians possible and Interplay allowed owner,
Shawn Patton, to more quickly train
while standardizing learning content.
"Interplay Learning has been a huge asset for Patton Plumbing
because it has allowed us to automate and modernize technician
training for the best learning process flow possible," said Patton.
"Part of our culture at Patton is everyday training. I have eight
field technicians. The newer apprentices and junior technicians are
required to train in our lab for 30 minutes each morning using
Interplay Learning and they look forward to it. Most are younger,
digital natives who love the virtual reality and gamification
aspects Interplay offers. We've shaved off one year between the
time a green tech walks through our door to the time we turn them
loose on their own. Interplay allows me to attract and retain the
right talent. We also use it for upskilling since another benefit
is that Interplay adds new courses often."
In addition to reducing training costs and time, Interplay's
courses are frequently updated to reflect changes in the industry.
Whether it's new technology, practices or equipment changes, all
courses feature content benefiting new hires or to upskill techs.
For Plumbing specifically, Interplay plans to expand its course
catalog with 10 new courses in the coming months, including
Tankless Water Heater Troubleshooting and Garbage Disposal
Troubleshooting and Replacement. Patton Plumbing assigns courses
each morning based on what challenges are being encountered in the
field – the courses can be pivoted immediately to reflect what is
most needed for the techs to learn. Patton also uses Interplay's
training to help technicians prepare for NATE certification
"We're excited to help companies like Patton Plumbing assess,
train and upskill faster while also enabling them to retain
technicians through customized career pathing," said Doug Donovan, CEO of Interplay Learning. "Patton
is able to use Interplay as both a marketing tool and recruiting
tool. Shawn is re-investing in his technicians. When techs have
more time to dedicate to training during the shoulder season – or
cross-train – custom learning paths can be created using Interplay
for each tech. It's benefiting the technician's career, the
company, and the customers."
Visit https://www.interplaylearning.com/ to learn more.
About Interplay Learning
Since 2016, Austin-based Interplay
Learning has been building better training, better careers and
better lives for its customers and their employees. Its
award-winning online and VR training for the essential skilled
trades, including HVAC, Plumbing, Electrical, Solar, Multi-Family
Maintenance and Facilities Maintenance workforces, is scalable and
more effective than traditional training methods. By leveraging
immersive learning technology, Interplay's customers are able to
train and practice hands-on learning from a desktop, phone, tablet
or in virtual reality. The result is a highly trained employee who
is job-ready in weeks, not years. Its digital learning platform,
SkillMill, conveniently turns any space into a training lab with
its short video courses, 3D simulations, knowledge checks,
coaching, and connectivity. Recent accolades include recognition by
Fast Company's World Changing Ideas Awards in the Education,
General Excellence and On the Rise categories. Welcome to the next
generation of the skilled labor workforce.
Ria Romano, Partner
RPR Public Relations, Inc.
rromano (at) romanopr.com
Ria Romano, Interplay Learning,
SOURCE Interplay Learning