NI Expands Investment in the Ti Customer
Learning Cloud With Shift to All Digital VILT
Model that Improves Customer Experience and Operational
Efficiency
BOSTON , May 16, 2022
/PRNewswire/ -- Thought Industries, the world's #1 platform
for customer learning management (CLM), today announced record
revenue growth in the first quarter of 2022, driven by both
new and expanded customer engagements across a variety of
industries, from SaaS and manufacturing to business services
and healthcare. This is the latest quarterly earning
milestone for the company, whose leading customer learning
technology is changing the way organizations use training programs
and services at all points in the customer lifecycle to reduce
customer churn, drive engagement, and grow revenue across the
business.
Automated test and measurement systems provider NI is among the
companies expanding existing engagements with Thought Industries.
NI delivers on-demand training to thousands of learners in the
industrial and manufacturing space each quarter—with more than half
of those typically composed of new users. The company uses the
Thought Industries platform to train its customers on NI systems to
ensure they get the most value out of their complex technology
investments. NI recently expanded their use of the Ti Customer
Learning Cloud as it shifted to an all-digital Virtual Instructor
Led Training (VILT) training model, which will provide learners
with a more immersive and engaging experience. This transition also
significantly improved operational efficiency by automating
previously manual processes using Ti platform capabilities such as
Scheduled Reporting and Learner Notifications.
"We're looking forward to extending our relationship and doing
more with Thought Industries," said Gretchen Edelmon, Principal Product Owner –
Digital Learning Experience at NI. "We fully transitioned all of
our virtual, instructor-led training events onto the Thought
Industries platform, and this isn't something we could have done
with our previous platform. The efficiency gains are only going to
continue to grow as we work to implement self-service, credit-based
registration in the future."
In addition to expanded engagements, new Thought Industries
customers in the quarter include quantum computing software
provider D-Wave Systems, as well as Teamwork, which provides
software-based project management tools. The Safety Group –
which offers products and consulting services to help industrial
and manufacturing enterprises ensure safe work environments for
employees – and Amilia, an eCommerce platform for activities and
recreation, are also among the newly-signed Ti platform users.
Thought Industries also added new professional training
customers in the first quarter, including HR.com, a destination for
HR education services and certification courses, and the 280 Group,
which provides project management training. These organizations
will use the Thought Industries platform for facilitating their
respective training services.
In addition to record revenue growth, other notable Q1
highlights for Thought Industries include:
- Achieving the #1 customer education platform ranking by the
Craig Weiss Group for the second year in a row.
- Launching the Customer Learning Road Show Series,with events in
Atlanta, Boston and Austin.
- Securing a "Potential Leader" position in the Fosway 2022
9-Grid™ for Learning Systems, a reflection of the growing
recognition of Thought Industries' approach and leadership within
the customer learning management category.
- The promotion of Daniel Quick to
Senior Vice President of Learning Strategies, as well as the hiring
of Debbie Schmidt as Senior Vice
President of Sales and the promotion of Eleanor Young to Senior Vice President of Demand
Generation.
"I'm thrilled to kick off 2022 with more customer growth than
we've ever seen before. It bodes well for our company, customers
and partners, and the broader industry as a whole, as more and more
leading organizations recognize the value of customer
learning," said Robin Wadsworth,
President, Thought Industries. "We're seeing great momentum in all
areas of our business and look forward to helping our customers
continue their growth throughout the year."
About Thought Industries
Thought Industries provides the world's #1 software platform for
customer learning management (CLM). Industry leaders use CLM to
grow revenue, increase customer loyalty, and ensure customer
success across technology, manufacturing, healthcare and other
industries with complex products and training requirements. Thought
Industries was founded in 2014 around the core belief that online
learning experiences should be modern, intuitive, engaging and
scalable. Headquartered in Boston,
Thought Industries has offices across North America and Europe.
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SOURCE Thought Industries