DUBAI, UAE, Nov. 30, 2021 /PRNewswire/ -- Hotel Tech Report,
the leading platform for hoteliers every where to research,
discover and buy new products, today announced that RateGain Travel
Technologies Limited (RateGain), a provider of SaaS solutions for
travel and hospitality, has earned Hotel Tech Report's level III
Global Customer Support Certification (GCSC) for its continued
investments into tools, improvement in customer processes and
strategies to ensure the ongoing success of its customers. Hotel
Tech Report's certification process includes verifying systems put
in place by hotel technology providers across four key pillars of
the GSCS Rubric, including pre-emptive support, reactive support,
coaching and customer validation.
Since the onset of the COVID-19 pandemic, hoteliers are now more
than ever looking at adopting digital solutions that can help them
deliver a perfect guest experience and optimize their processes to
improve profitability. However, to evaluate products and processes,
most hoteliers require an independent authority to provide them
with the right metrics to compare, and that is where Hotel Tech
Report fills a critical gap for the industry.
The certification helps buyers clearly understand how these
solutions can help in their daily lives by providing dependable
software and robust processes to ensure they have a seamless
experience in delivering value to their guests.
The Hotel Tech Report GCSC certification program is the gold
standard to analyze software vendors along critical dimensions of
customer support infrastructure to help hoteliers minimize risk and
maximize positive outcomes when selecting technology partners. To
become certified, companies must open their internal systems to
Hotel Tech Report for assessment along with HTR's rigorous 34-point
GCSC Rubric.
RateGain's assessment on this Rubric has certified them as a
'Customer-Centric' product company with an average rating of 4.7
out of 5 on its most reviewed product, which is the highest rating
as of October 30, 2021 in its
category.
Commenting on the certification, Hotel Tech Report co-founder
Adam Hollander said, "Being
Customer-obsessed is a core value at RateGain and this reflects in
the processes they have built to support their customers. Right
from adding easy-to-learn videos in their products to detailed
in-product tours to help customers at each step in getting the
maximum value from day one. As RateGain's systems provide
time-sensitive information critical for decision-making, the entire
user experience is centered around getting the right information at
the right time any time of the day. RateGain is also proactive in
building transparency by giving control to its customers in
monitoring system performance as well as utilizing its proprietary
data to provide an additional layer of insights that help its
customer make better decisions."
Acknowledging RateGain's focus on customer-centric processes,
Bhanu Chopra, Chairman and Managing
Director, RateGain, added, "Hotel Tech Report's Global Support
Certification is playing a critical role in educating hoteliers on
the right way to evaluate products and processes and our team at
RateGain is delighted to have achieved this certification. The core
promise of RateGain is to help our clients find new revenue, and
that can only happen if we obsess about the challenges our customer
faces and proactively try to solve them every day. Through
investments over a period of time, we are striving to provide our
customers with more control over their data to make better
decisions. "
About Hotel Tech Report
Hotel Tech Report is the world's largest online community for
technology insights and digital transformation strategies trusted
by over 160,000+ hoteliers worldwide. Our mission is to arm hotel
owners and managers with the tools they need to leverage modern
digital technologies and solve real world business problems.
About RateGain
RateGain is a global provider of SaaS solutions for the
hospitality and travel industry, offering travel and hospitality
solutions that unlock new revenue every day. We are one of the
largest aggregators of data points globally for the hospitality and
travel industry (Source: Phocuswright Report). For more
information, visit www.rategain.com
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SOURCE RateGain