NEW YORK, Sept. 16, 2020 /PRNewswire/ -- Multimedia
Plus, a training and communications technology company used by
leaders in the retail and hospitality industry, released a COVID-19
impact survey today that measures the impact of COVID-19 on
pressing industry issues focused on technology, training, and
health priorities. The survey, launched on September 1, 2020, examined the operational
procedures and the implementation of technology used by national
businesses to enhance safety during the current COVID-19 pandemic.
In total, 111 senior executives in the retail and hospitality
industries participated in the survey that closed on September 10, 2020.
KEY HIGHLIGHTS
THIS IS NOT THE NEW NORMAL --
YET
When asked "How often have you revised operational procedures
since reopening?" Executives in retail and hospitality are
challenged to keep up with operational procedures based on the
number of COVID-19 outbreaks, the mandates of state and local
government requirements and based on the needs of staff and
guests. The number of adjustments is still in flux and is
being updated on an ongoing basis.
- 78% of respondents said that they have revised operational
procedures since reopening three or more times, 11% said two times,
4% said once
- A small percentage, 7%, said that they have not revised
operational procedures at all
THE NEW NORMAL WILL INCLUDE HEALTH SCREENINGS
Retail
and hospitality executives understand the importance of health
screenings; however, it is not clear that maintaining strict
compliance on a company-wide level is a current priority with 50%
using only verbal acknowledgement. While checks are being
implemented in various ways, only 30% are tracking digitally.
When asked to "Please indicate your current pre-shift employee
health screening method."
- 50% of respondents said that verbal acknowledgement is being
used
- 25% said signature of acknowledgement
- 25% said digital acknowledgement
- 5% said electronic display pass
"What we are seeing from this survey is the opportunity for
leveraging technology continues to be a major part of creating a
'new normal.' In order to keep up with the pace of changes,
retailers and hospitality executives are using mobile technology
and maximizing those resources to incorporate changes in
operational procedures. The acknowledgement of pre-shift
employee health screening via employee mobile devices is just
beginning as managing daily checks of thousands of employees is
still a manual process for most organizations. Companies that
have robust mobile training & communication platforms in place
have been better equipped to reopen with smoother transitions. We
see this trend continuing as teams across the United States need to be flexible and
agile," David Harouche, CTO, CEO,
and founder of Multimedia Plus.
DIVERSITY TRAINING PLANS
As in the previous survey,
"The Surprising Spending: Retail & Hospitality Covid-19 Impact
Survey" there is surprise spending in the retail and hospitality
industries. Even with constant procedural training related to
COVID-19 and the need for greater diversity and inclusion training,
executives reveal that they are focused on leadership development.
The majority of respondents, 71%, said that they had or are
planning diversity & inclusion training.
When asked, "What are your (2) highest priority training
initiatives for 2021?"
- 45% of respondents said leadership development
- 38% said safety
- 35% said new operations training
- 32% said diversity & inclusion
- 28% said product knowledge
- 22% said new systems training
About Multimedia Plus
Multimedia Plus is transforming
the way brands communicate globally. MMP's patented technology
platform, INCITE, ensures performance and execution of company
strategies – where it counts – with customers. The company's
programs are being used by brands globally and are translated into
more than 22 languages.
Media Contact:
Nataly
Blumberg
516-859-6665
247591@email4pr.com
View original content to download
multimedia:http://www.prnewswire.com/news-releases/retail--hospitality-covid-19-impact-survey-from-multimedia-plus-operational-procedures-still-searching-for-the-new-normal-301132085.html
SOURCE Multimedia Plus