CHARLOTTE, N.C., Aug. 5, 2020 /PRNewswire/ -- Chartwells
Higher Education's robot meal delivery service at Bowling Green State University (BGSU) has been
recognized by Food Management as a 2020 Best Concept award
winner by editor's choice in the Best Customer Service Concept
category. This award recognizes Chartwells and BGSU's innovation
and excellence in customer service to the community.
In March of this year, Bowling Green State
University became the first university in Ohio to offer robot food delivery service to
students through a partnership with Chartwells Higher Education,
BGSU's foodservice provider, and Starship Technologies. The fleet
of 30 autonomous, on-demand robots was made available to over
20,000 students, faculty and staff for meal delivery anywhere on
campus within minutes.
"When we partnered with BGSU to launch robot delivery in March,
we knew they would be a popular edition to campus and are thrilled
to see the positive impact it has made on the local community,"
said Lisa McEuen, CEO of Chartwells
Higher Education. "With safety and social distancing top-of-mind
during the pandemic, this service has become invaluable to serving
students, faculty, staff and the Bowling Green community at large,
and we are honored to accept Food Management's recognition of that
impact."
By April, the robot delivery's fleet and service expanded to
parts of the city of Bowling Green
to support those in the community impacted by COVID-19. Part of
their first expanded delivery included special stops to the
Bowling Green fire and police
departments to deliver donuts as a "thank you" for their tireless
work during the pandemic.
"It's an incredible privilege to have technologies like robot
delivery at our disposal that allow us to help our students and
local community, especially now more than ever," said Michael Paulus, director of BGSU Dining. "We
don't do it for awards, but we're thrilled that Food
Management recognizes how we're leveraging autonomous
deliveries to better serve our communities."
Since 1998, Food Management's annual Best Concept awards
program has recognized and celebrated the best practices and most
innovative thinking in onsite foodservice. Each year, editors
evaluate best-in-class nominations on a variety of factors like
creativity, impact, and effectiveness. Chartwells Higher Education
and Bowling Green State University and
other Best Concept winners will be recognized in Food
Management's September/October issue.
For more information about Chartwells Higher Education please
visit www.ChartwellsHigherEd.com.
About Chartwells Higher Education Dining
Services
Chartwells is the recognized leader in contract
foodservice management, hospitality and award-winning guest service
within 300 college and university dining environments throughout
academic institutions across the U.S. Chartwells' nutritious
cuisine not only satisfies the unique appetites, lifestyles and
dietary needs of every guest dining on campus, but it also brings
people together to promote the high-intensity relationships that
will prepare students for the future. For more information,
visit www.ChartwellsHigherEd.com, www.ChartwellsMonthly.com, www.DineonCampus.com.
Contact: Meredith Rosenberg, (914) 935-5326
meredith.rosenberg@compass-usa.com
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SOURCE Chartwells Higher Education