KADIMA, Israel, June 30, 2020 /PRNewswire/ --
Nemesysco, a leading provider of voice analytics
technologies and solutions for genuine emotion detection, today
announced that the company has deployed a voice analytics solution
together with its local integration partner Softtek for the
China Pacific Insurance Company (CPIC).
CPIC is one of the largest insurance providers in China with over 139 million customers and
nearly 108,000 employees. CPIC is headquartered in Shanghai and is a Fortune Global 500
company.
CPIC is initially applying Nemesysco's LVA7 voice analytics
solution in its life insurance business unit. LVA7 has been
embedded into the claims processing solution provided to CPIC by
Softtek.
CPIC field agents and special investigators are using LVA7
during the claims process to identify potential risks and reduce
fraudulent claims. Based on the emotional responses detected by
LVA7 in the voices of policy beneficiaries, field agents and
special investigators can confirm the validity of claims for faster
processing and identify questionable claims that require further
investigation.
"The results of this initial application of voice analytics in
our life insurance unit are positive," said Mr. Zhao, AI Language
Technology Product Manager at CPIC Life Insurance. "Nemesysco and
its emotional detection analysis have reduced the revenue lost to
unqualified and fraudulent life insurance claims."
Over the next two to three years, CPIC is planning to expand its
usage of voice analytics and rollout LVA7 for risk assessment and
fraud detection in additional insurance types and business
units.
"CPIC is our first commercial customer in China and joins our rapidly expanding customer
base across Asia," explained
Amir Liberman, CEO of Nemesysco.
"CPIC is a nice example of how an insurance company can leverage
our voice analytics technology and emotion detection solution to
improve its claims process and ensure that legitimate claims are
processed efficiently with minimal inconvenience to clients."
Layered Voice Analytics (LVA™) is the core technology embedded
in Nemesysco's solutions and is designed to reveal the genuine
emotional state of a person. LVA detects and measures uncontrolled
psychophysiological changes to a person's voice during open
conversations. The technology is indifferent to language or the
content of speech and can detect and measure a range of emotions,
including excitement, stress, uncertainty, anger, happiness,
hesitation, embarrassment and more.
The project was initiated and facilitated by Sheng BDO, an
Israeli-Chinese subsidiary of BDO accounting firm.
About Nemesysco
Nemesysco is a leading provider voice analytics technologies and
solutions for genuine emotion detection. The company's patented
Layered Voice Analysis (LVA™) reveals and measures the genuine
emotions of a speaker during voice-based communications.
Nemesysco's technology has applications for call centers, insurance
and financial services, human resources, mental health and more.
For more information, please visit www.nemesysco.com.
Press Contact
Tony Miller
+1 617 418 3024
tony@noteya.com
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SOURCE Nemesysco