MONTEGO BAY, Jamaica,
Nov. 22, 2019 /PRNewswire/
-- itelbpo has distinguished itself once again with a second
consecutive award from Frost & Sullivan—nabbing the 2019
"Contact Center Outsourcing Services Growth Excellence Leadership
Award" for Latin America and the
Caribbean.
Following extensive research conducted by Frost & Sullivan's
analysts and consultants, itelbpo emerged victorious, receiving the
award after demonstrating consistency in growth excellence
throughout the year. In its report, Frost & Sullivan, a leading
global consulting firm known for setting industry benchmarks for
growth and performance, lauds itelbpo for demonstrating "... how to
achieve rapid growth and success, leveraging technology and human
capital."
Described as being a "deeply involved CEO," Yoni Epstein shared
that the Company is honored at the acknowledgment and that
the company will not slow down anytime soon. "itelbpo
has streamlined its success across multiple verticals and channels.
We started with 7 employees 7 years ago and have managed to
increase our global footprint to some 2700+ employees since. The
growth has been tremendous, and we're truly honored and grateful
for the recognition from Frost & Sullivan."
A Jamaican-born BPO, itelbpo operates on a global landscape
providing smart solutions for the booming Global Services Sector.
This year, the company has been undergoing a massive expansion
across the global organization with the opening of additional
facilities at their Jamaica
(Kingston and Montego Bay) locations and continued expansion
taking place in Monterrey, Mexico.
The expansion has welcomed the addition of new client accounts
already providing over 1000 new job opportunities for locals,
in a streamlined focus to achieve a growth projection of 5000 new
seats in 5 years.
According to Frost & Sullivan, "itelbpo continues to impress
…" with its continued growth achievements, despite being in a
fragmented market. Special mention was made of itelbpo's commitment
to integrity and upfront transparency with clients, as well as "...
cultivating employee engagement to develop Super Agents."
Frost & Sullivan Best Practices awards seek to acknowledge
best-in-class industry leaders that demonstrate industry
excellence.
About itelbpo
Founded in 2012 in Montego Bay, Jamaica, itelbpo is now a global
business and the region's largest home-grown BPO. With 5 facilities
in 4 onshore and ultra-nearshore locations and a robust network of
U.S.-based work-from-home experts, we have an optimized workforce
to deliver customized contact center solutions.
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