NASHVILLE, Tenn., Sept. 11, 2019 /PRNewswire-PRWeb/ -- The
Beryl Institute announces the release of the full research report
from its latest patient experience benchmarking study, A Call to
Action for the Future of Human Experience. The study engaged over
1,000 healthcare organization voices from 34 countries across six
continents and shares trends, identifies changes, elevates
challenges and shares insights on patient experience including how
healthcare professionals are structuring their experience efforts
across the globe.
Since the launch of its first biennial benchmarking study in
2011, the Institute continues to expand the conversation on
experience. It has evolved from something that healthcare does to
what healthcare is and will need to be. The study reinforces the
idea that experience is essential to the future of healthcare and
through community, greater change can be achieved.
The study reveals relevant and practical data and insights,
providing clarity on the state of patient experience across the
continuum of care. According to the research:
- Patient experience efforts continue to mature and remain
established within healthcare organizations.
- An integrated view of experience continues to be supported and
is grounded in the engagement of patients and families as well as
employees.
- Focused leadership remains the greatest support of experience,
while diluted leadership emerges as the biggest roadblock.
- Culture is vital for achieving positive experience efforts,
signifying a growing recognition that the types of organizations we
build in healthcare are the foundations for the experience
provided.
- Healthcare organizations are utilizing social media feedback as
a tool to measure their overall improvement in patient
experience.
- The eight strategic lenses of The Beryl Institute's Experience
Framework support and influence experience outcomes.
"The patient experience movement is at an exciting moment in its
arc of life" said Jason Wolf, Ph.D.,
CPXP, President of The Beryl Institute. "We are now at an
inflection point, where healthcare organizations globally now
recognize the broad and integrated effort it takes to elevate the
human experience they provide. It this realization and the action
that results that will ultimately lead to the outcomes healthcare
aspires to achieve every day."
This year's study was conducted in partnership with patient
experience management firm Service Management Group. A
complimentary webinar of the research occurred on Tuesday, September 10th. To access the
complimentary research report and to view a recording of the
webinar, visit:
http://www.theberylinstitute.org/?page=PXBENCHMARKING.
About The Beryl Institute:
The Beryl Institute is a global community that builds the capacity
of organizations to elevate the human experience in healthcare and
develops individuals who impact experience excellence. We believe
human experience is grounded in the patient & family experience
and integrates the experiences of healthcare staff and the
communities they serve.
We define patient experience as the sum of all interactions, shaped
by an organization's culture, that influence patient perceptions
across the continuum of care.
About Service Management Group (SMG):
SMG inspires experiences that improve people's lives. We are a
catalyst for change, providing actionable customer, patient, and
employee insights that boost loyalty and drive business outcomes.
Our unique model puts a dual focus on platform technology and
professional services—making it easier to collect, analyze, and
share feedback and behavioral data across the enterprise. To learn
more about our customer experience management, employee experience,
and brand research solutions, visit http://www.smg.com.
SOURCE The Beryl Institute